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We discovered a dirty room with only the walk area in the room vacuumed. There was toe nail clippings, spider webs, dust and signs of house keeping neglect. The 2nd floor laundry for guests had ceiling texture all over the floor and appliances. It was...More
Response from Cheyenne A, General Manager at Holiday Inn Express Hotel & Suites TerrellResponded 29 June 2016
Good morning PastorBC,
I apologize for all the issues you experienced while at our property. It sounds as if we did drop the ball and therefore let you, the guest, down. This is something we never want to happen but unfortunately sometimes does.
Came in town from sc for a funeral and stayed at the hotel. Excellent staff and even called 30 mins after arriving to make sure we had everything we needed in our room. Next morning the cleaning service picked up the room and put two...More
Response from Cheyenne A, General Manager at Holiday Inn Express Hotel & Suites TerrellResponded 31 May 2016
Good morning jenndelynn,
Thank you so much for taking the time to complete a review of our hotel! We always appreciate feedback and hearing that we made your stay a great one, is the best kind.
I apologize about the elevator being cleaned. I will...More
Great place for stay, the have a very good swimming pool and a great gym to workout, great place to relax and rest when you go to town to work special when you work on construction they have the sane usual breakfast but it's good.More
Response from Cheyenne A, General Manager at Holiday Inn Express Hotel & Suites TerrellResponded 20 May 2016
Good morning HectorTOKYO,
Thank you so much for completing a review for us! We always appreciate feedback and hearing that we were not only able to provide you with basic necessities, but also those extra touches to make your stay excellent, make me extraordinarily proud...More
I enjoyed my stay here. The staff were very kind and friendly. Very clean and comfortable and convenient to shopping, IHOP, and the interstate. The internet was a bit difficult as I couldn't stay connected very long. I skipped breakfast as I wasn't hungry that...More
Response from Cheyenne A, General Manager at Holiday Inn Express Hotel & Suites TerrellResponded 12 May 2016
Good afternoon judy6357,
Thank you so much for completing a review for us! We love feedback so that we can know what areas we need to improve in and what areas we need to recognize employees for doing a great job. I'm so happy that...More
This is an annual stay to visit family in the area. I like staying here due to the consistently great service, breakfast, and coffee (including the great little flavored creamers). It is right next to an outlet mall so do some shopping if staying there....More
Thank Samuel T
Response from Cheyenne A, General Manager at Holiday Inn Express Hotel & Suites TerrellResponded 9 May 2016
Good morning Samuel T,
I am so glad to hear that my staff made your stay enjoyable. We do have a pretty great location relative to the local attractions and we do our best to operate with great service even at max capacity. We appreciate...More
US$114 - US$158 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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