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Upon arrival the couple with us asked to upgrade to a king room and the girl told them they didn't have one. After that, the phone rang at least 4 times and the other girl offered a single king room--still not available to our friends....More
Thank Laura K
Management response:Responded 4 weeks ago
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites TEXAS CITY.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and...More
We stayed here one night because our cruise was delayed. We were lucky to find a room because our cruise was cancelled until the next day which left a whole ship of people scrambling to find a hotel. We got one of the last rooms...More
Management response:Responded 20 March 2017
Thank you so much for your review of our hotel. We are glad we were available under a pinch. Please remember us on your next Cruise Vacation. I restful night sleep works wonders before all of the fun cruise time.
The facility excited our expectations.
Staff was genuine and friendly
Room was clean and comfortable
Location was great for us.
Things to consider:
Room service does not come daily but the reception desk will exchange linens and towels. We did not know this prior to...More
Management response:Responded 7 April 2017
Thank you for taking the time to tell us about your experience at Candlewood Suites TEXAS CITY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience....More
Found that there were additional charges to our credit card. Contacted the hotel & was told by the "General Manager" that the charge was for Tupperware which the guest had signed for. The story changed after I stated that a mistake had been made &...More
1 Thank Helga S
Response from IHGService, Guest Relations Manager at Candlewood Suites Texas CityResponded 1 March 2017
Dear Helga S,
I read your review about your experience with the Candlewood Suites Texas City and regret to see the issues you had surrounding the charge. Rest assured your feedback will be forwarded to the appropriate departments for evaluation. IHG values your experience with...More
Ship fogged in...had to find a room....Galveston Island motels full, full, full. Finally got room at Candlewood Suites at a $159.00. Was it price gouging, don't know, beggars cannot be choosers. Glad to have a room at the last minute. It is an okay motel....More
1 Thank D H
Response from IHGService, Guest Relations Manager at Candlewood Suites Texas CityResponded 8 February 2017
Dear D H,
Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like...More
US$90 - US$135 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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