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Candlewood Suites Houston, The Woodlands

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17525 St Lukes Way, The Woodlands, TX 77384-8035
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (7)
Room & Suite (9)
Pool & Beach (3)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Candlewood Suites Houston, The Woodlands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 15 hotels in The Woodlands
Location
Cleanliness
Service
Value
Located amongst the natural landscaping of the beautiful Woodlands community, Candlewood Suites (The Woodlands) is only 18 miles north of Bush Intercontinental Airport. Direct access to I-45 offers easy travel to the major nearby corporate offices of Anadarko, Hewitt, Chevron/Phillips, Tetra, CBI, and Baker Hughes. We also have very easy transit to the new ExxonMobil facility coming to The Woodlands area. Our location in The Woodlands is nearby many upscale shopping areas such as The Woodlands Mall, the boutiques of Market Street, and Old Town Spring as well as many family friendly entertainment areas like Spashtown and The Cynthia Woods Mitchell Pavillion. Whether you are visiting for pleasure at the Texas Renaissance Festival, or participating in a sporting event at the Natatorium swimming complex, our leisure and corporate travelers are sure to enjoy the comforts of home at our Candlewood Suites. At our hotel, we put the amenities where they count- in your room. Our guests can enjoy our suites with fully equipped kitchens and relax in a recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing their suites executive desk and high speed internet access. The exercise facility, outdoor pool and covered gazebo with grill and sitting area offer an exciting alternative to a busy day of travel and work. The free guest laundry and "Cupboard" convenience store are also unique amenities of Candlewood Suites. "Consider Us Home" during your extended stay in The Woodlands, Texas!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Snack bar
Tennis court
Board games / puzzles
Books, DVDs, music for children
Parking
Wifi
Pool / beach towels
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
100Reviews1Q+A22Room tips
Traveller rating
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Popular mentions
ffr154 wrote a review Apr. 2021
Connecticut704 contributions141 helpful votes
Nice hotel hidden off the road. Close to the hospitals and easy drive for food and shopping. Clean and quiet, nice pool and fitness center. Rooms have kitchennets. Comfortable beds and clean bathrooms. Fast check in and out. Good prices.
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Date of stay: April 2021Trip type: Travelled on business
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HonestReviews4U31 wrote a review Jan. 2021
Chicago, Illinois64 contributions5 helpful votes
For the past year, I have stayed here about every other month. The people, like Kenya and Chris, are very helpful and friendly. I came back and checked in on January 18th, 2021 and was to stay until at least the 22nd. In brief: On night 2 I picked up a towel in the kitchenette and an Oriental Cockroach (their real name) ran out. I picked up all the towels and another one ran across the counter. They both were terminated. That night I went to the bathroom in the middle of the night, and... 2 more cockroaches ran. Off to cockroach hell they went. On night 3, I went to use the bathroom about 2:40am, turned on the light and 3 roaches ran across the bathroom floor. At this point I became a cockroach commando, and they were dispatched and flushed down the toilet. I checked out the next day. The clerk did give me 10,000 points for my IHG account, yet I would have rather stayed until I was leaving Houston and had a roach free room.
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Date of stay: January 2021
Value
Cleanliness
Service
1 Helpful vote
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Response from IHG Service, Owner at Candlewood Suites Houston, The Woodlands
Responded Feb. 5, 2021
Hello HonestReviews4U31, We value our IHG Rewards Club members like you. You are what makes us strive hard to make our hotels the best we can be. Thank you for staying at our Candlewood Suites Houston (The Woodlands) and taking the time to leave us feedback. Your safety is our utmost concern, especially during these times. IHG takes the mitigation and prevention of COVID-19 seriously. We have just started a standardized cleaning system, the IHG Way of Clean, and our hotels are required to adhere to comprehensive health and safety procedures. I'm concerned with learning about the hotel's cleanliness. IHG has always been known for its attention to detail and I’m sorry that this was a letdown and the situation you described is certainly not ideal. Your thoughts have been shared with the housekeeping team and this will be addressed rightly. We hope you will join us again in the future and impart a better stay. Safe travels, Deborah R. Case Manager IHGService
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Mark M wrote a review Oct. 2019
Austin, Texas220 contributions138 helpful votes
We chose Candlewood during our recent stay in The Woodlands based on the pretty good reviews. We left disappointed and won’t stay again. Among the numerous issues and areas needing improvement: • room was musty and and also smelled of chemicals trying to cover up cigarette smoke. • sofa pull out bed was completely unusable given the wear and tear of the mattress and the protrusion of bars and springs. Linens were likewise funky smelling. • elevator is painfully slow. 5-10 minute wait every time we had to use it. • Neither TV worked. We asked them to fix, but they didn’t. • no breakfast (and all of the other similar hotels in the area gave breakfast). • it seems most guests were construction workers which came with lots of big, loud trucks and lots of noisy, drunk men making noise all night long. Worst of all, I requested an ADA room so my grandmother could safely and comfortably shower during our stay. They mixed up my request and assigned all the ADA rooms, which meant my grandmother wasn’t able to shower. I do not recommend Candlewood Woodlands.
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Date of stay: October 2019Trip type: Travelled with family
3 Helpful votes
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Response from IHGService, Guest Relations Manager at Candlewood Suites Houston, The Woodlands
Responded Oct. 25, 2019
Hello MarkTex1, Thank you for staying with us and for leaving a review. I am both sad and sorry to hear that the condition of the room, its furniture, and the room allocation negatively affected your overall satisfaction. This is not the experience we want our guests to have. I have forwarded your feedback to our hotel management to work on these points raised in your review to give you the best hotel experience in the future. Once again, thank you for staying with us and hope you visit us again. Best Regards, John O Case Manager IHGService
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Donna_Bledsoe wrote a review Mar. 2019
Garland, Texas61 contributions29 helpful votes
Over Charged Me, booked for two nights and received my receipt for the two nights then on my credit card receipt charged me for a night two nights later. When calling the hotel to take care of it, keep getting put off that the manager is not there, gone in a meeting, etc. Called at 9:30 in the morning, not there, called at 3:45 already gone. Over charged and they don't want to do anything about it. Excuses Excuses, just want to keep my money. Check your credit cards if you have stayed here. Crooks! And Very BAD customer service!!! Manager never on the property!
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Date of stay: March 2019
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
1 Helpful vote
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Response from IHGService, Guest Relations Manager at Candlewood Suites Houston, The Woodlands
Responded Apr. 10, 2019
Dear Donna_Bledsoe, We appreciate you for sharing your review about your recent stay. We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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StanTheMan wrote a review Jan. 2019
Detroit, Michigan20 contributions5 helpful votes
There was no record of my reservation when I arrived and the information I handed the receptionist didn't seem to change her mind any. However, after several minutes she somehow at least found my name on the system and offered me a different room type at the same price. I was given the wifi password but soon found it to be one of those convoluted setups whereby you need to register with the hotel's parent company and/or provide some other private information. So, no internet... The next morning, I decided to go downstairs for a bagel or toast only to find the elevator did not work and the hotel offers no breakfast of any sort (although I do think they have coffee). With all that said, I give the hotel 3 stars for excellent location, reasonable price, and relative cleanliness. *This could be a great hotel if they would only simplify the wifi and throw a box of doughnuts/ or cookies next to the coffee maker; a little bit goes a long in a customer's perception.
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Date of stay: September 2018
Value
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Service
Trip type: Travelled on business
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Response from IHGService, Guest Relations Manager at Candlewood Suites Houston, The Woodlands
Responded Feb. 6, 2019
Hi StanTheMan2020, Thank you for your stay and for taking the time to share your experience with us. I am sorry to read some issues you had with your check-in experience, Wi-Fi connectivity, and the elevator facility that prevented you from fully enjoying your stay. We aim to be able to support you in your journey to success and your comments value to us. I will definitely share this with the management to help us improve our services and to continue delivering a good stay experience. While we understand your stay was not 100% satisfactory, we sincerely hope to get another chance to give you a better experience on your next visit to Houston. Best, Christian C. Case Manager IHGService
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PRICE RANGE
US$83 - US$115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites houston, the woodlands hotel the woodlands
LOCATION
United StatesTexasThe Woodlands
NUMBER OF ROOMS
91
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Frequently Asked Questions about Candlewood Suites Houston, The Woodlands
Which popular attractions are close to Candlewood Suites Houston, The Woodlands?
Nearby attractions include Pinot's Palette (0.9 km), Shankz (0.9 km), and Cagle Recreation Area (0.4 km).
What are some of the property amenities at Candlewood Suites Houston, The Woodlands?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Candlewood Suites Houston, The Woodlands?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Candlewood Suites Houston, The Woodlands?
Guests can enjoy barbeque facilities and a snack bar during their stay.
Is parking available at Candlewood Suites Houston, The Woodlands?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Houston, The Woodlands?
Conveniently located restaurants include Pappadeaux Seafood Kitchen, Red Phoenix, and Pappasito's Cantina.
Are there opportunities to exercise at Candlewood Suites Houston, The Woodlands?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Candlewood Suites Houston, The Woodlands?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites Houston, The Woodlands?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Candlewood Suites Houston, The Woodlands offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Candlewood Suites Houston, The Woodlands?
Many travellers enjoy visiting Lone Star Monument and Historic Flag Park (12.2 km).