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Holiday Inn Express & Suites

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57 Reviews from our TripAdvisor Community

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Showing 57: English reviews
DeSoto, Texas
Reviewed 10 July 2015

Had a special timeshare deal, so they put us up in this hotel, which at the time I knew I would be in good hands because of the name of the hotel. Nope, this hotel is very old and outdated and has a odor throughout the hotel. Rooms were cleaned, not spotless beds were comfortable if you could get a...

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Helpful?
Thank Parispaigepayton
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Brenda,...

Reviewed 6 July 2015 via mobile

Where to start. This is a place we have been staying for the last 10+ years because of the customer service & the quality. We would stay 2+ /,,yrs. This time not a good experience. Got to room, desktop chair was torn up, (leather off arms,etc. Not cleanable). Called desktop & I have nevergot replacement, but was no better. When...

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Helpful?
Thank Joan C
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear Joan C, Thank you for choosing to stay with us again and for taking time to post a review of our property. I am sorry you had issues with some of the room amenities. I also apologize that breakfast fell below your expectations. Please know that we treat this matter seriously as it will be looked into. Your review...

Butterworth, Malaysia
Reviewed 5 July 2015 via mobile

Holiday inn has been one of our prefer places to stay, but this one was a disappointed. We already paid higher price because of July 4th weekend and still need to pay extra for a small service that we requested. Bathroom tub water drained extremely slow, make the tub looked really nasty. The challenge was not many hotel choices in...

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Helpful?
Thank Tiffany T
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thanks for the review. We apologize for the inconveniences you faced during your stay. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Brenda, S Guest Relations @HIE Tyler North

Reviewed 21 June 2015 via mobile

Overall not a terrible hotel but it is showing some wear. Chair in our room had one leg broken and someone had attempted to fix it with a couple of large screws but it didn't work. The hand bar in the shower was loose from the wall. The microwave had been unplugged and when I tried to plug it back...

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Helpful?
Thank Kelly P
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear Kelly P, Thank you for taking the time to review our property. I appreciate your kind remarks about the courteous and friendly staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It sounds like we fell short of our goal...

Reviewed 8 April 2015 via mobile

Great experience. We arrived late but were pleased with everything. Paul was at the front desk and was very quick to set us up with the rooms and tell us about the area. He was very informative and it was nice to have someone at the desk that took a few extra minutes to talk to us and not send...

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Helpful?
Thank ddub0711
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

ddub0711, WE are so happy to hear that Paul made your stay an excellent stay. We value him on our staff tremendously and only look forward to where he is going to go in the future! We are so glad that everything was great with your stay and look forward to you returning. Have a great Spring and look forward...

Calgary, Alberta, Canada
Reviewed 27 January 2015

This hotel is found on the West Gentry Parkway and is a great central spot for those person's needing a nice spot to head back to after a long work day. Clean, comfy rooms and the guest check in was smooth. Currently under some renovations, but seamless. They have managed to move their food and beverage services into a ballroom...

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Helpful?
Thank Lars F
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Please come again soon. Sincerely, Brenda, S Guest Relations @HIE Tyler North

McKinney, Texas
Reviewed 4 December 2014 via mobile

I stayed here for two nights and my stay was very good. I got a room with mini refrigerator and separate seating area. The bed was very comfortable and felt like a memory foam type mattress. The fitness area was small but everything worked. The complimentary breakfast was typical Holiday Inn Express fare.

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Helpful?
Thank DDay1959
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

RE: Good hotel with friendly staff; Thank you so much for such a kind review of the place. Regarding the fitness center what is something that would make it more appealing to you for future? Regarding breakfast is there something you would like to see added in the mix to make it more pleasurable. We are always seeking new ideas...

Eden, Texas
Reviewed 14 November 2014 via mobile

We were on our way to Alabama for the weekend and stopped at this hotel late in the evening. Paul was on duty and provided a warm welcome to the weary travelers. He is definitely an asset to the property and an ambassador for Tyler! The room was nice with some of the most comfortable bedding I've experienced in a...

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Helpful?
Thank CathyK76837
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

Cathy, Thank you so much for the kind words about our hotel and Paul. Paul has been a great addition to our team with his compassion and care for our guests. I will make sure he sees this lovely note from you guys. We do hope that you have an amazing week and look forward to hopefully seeing you again...

Coppell, Texas, United States
Reviewed 30 August 2014

Last minute shopping getaway with a friend. After reading online reviews, expectations were not high. From the moment we stepped in the door and were greeted by Josh I knew I had severely underestimated this hotel. This young man is an incredible asset to this hotel and the company. He was not only accommodating but knowledgeable about restaurants and local...

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Helpful?
Thank Mony27
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

Mony27, We love it when guest write such beautiful reviews. We absolutely loved having you at our hotel. We just want to make sure you feel at home. I know when I go away I want to feel comfortable and not like a number, so we make sure to really reach out to our guest and make them enjoy their...

Memphis, Tennessee
Reviewed 21 August 2014

This was a pleasant surprise. The staff were friendly, the room was nice, clean, quiet and comfortable. Amazingly, the shower drained just fine - a problem in many hotels. The bed was so comfortable, we slept in late and missed the free breakfast. I unknowingly dropped my makeup case on the way in, and a maid returned it to me...

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Helpful?
Thank mebtfs
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

mebtfs, Love to hear back from people when they stay with us. Thank you so much for the kind words and choosing our hotel for your accommodations. We love hearing back from our guests and we really hope you will stay with us again. Thank you again for the wonderful things said about us and we hope you have a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Tyler offers 67 interior corridor guest rooms.Come experience the warm and friendly atmosphere of the Holiday Inn Express in North Tyler, Texas. Flying in to Tyler Pounds Airport? Give us a call at least 24 hrs in advance and pre-book your ride. Our complimentary airport shuttle service runs from 7 AM to 10 PM and we'd be happy to pick you up. We're just minutes away from Caldwell Zoo, Tiger Refuge Park, and the beautiful Tyler Rose Gardens. We are also convenient to the University of Texas at Tyler Medical Center and Mother Frances Hospital.Our free deluxe breakfast serves hot items to get your day started. Check out our web site and take a look at the cinnamon rolls. Can't you just smell 'em? Stay on track with your fitness regime by working up a sweat in our fitness center. Feel like you are at home in one of our business suites or relax in our Jacuzzi suite. All rooms feature free high speed Internet along with a mini fridge and microwave, full size iron board and steam iron and color TV with free HBO. Our apologies, but no pets are allowed. Must be 21 years of age unless active military. Pool and hot tub closed until further notice. ... more   less 

Additional Information about Holiday Inn Express & Suites

Address: 3247 West Gentry Pkwy, Tyler, TX 75702
Region: United States > Texas > Tyler
Price Range: $121 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express And Suites
Holiday Inn Express Hotel Tyler
Holiday Inn Tyler
Tyler Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try a different hotel.”
 of 5 bubbles littlemtn, 31 Oct 2015 | Read review
“Choose one with out the loud air condition unit”
 of 5 bubbles Parispaigepayton, 10 Jul 2015 | Read review
“stayed on top floor”
 of 5 bubbles mjkfarm, 12 Oct 2013 | Read review
“Join the Priority Club to get room upgrades”
 of 5 bubbles TexasPadre, 11 Oct 2012 | Read review
“If you join their rewards program, you get a complimentary upgrade to a better room!”
 of 5 bubbles LillyS280, 9 Oct 2012 | Read review
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