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Hilton Waco

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Hilton Waco
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690 Reviews from our TripAdvisor Community

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Showing 686: English reviews
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Tyler, Texas
Reviewed yesterday NEW

The Location was excellent! Was able to walk the river walk, walk downtown and to many of the area's historical markers! Shop owners were very friendly. Hotel patio is safe day or night! Well worth the $.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Q1183SAmaryg
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

My granddaughter got married Saturday afternoon and her rehearsal dinner was Friday night in Waco, so my husband and I spent Friday and Saturday nights at The Hilton. My daughter had gotten a special rate for the wedding, and we booked as soon as we could. The rate was better than anything that I could find on various booking sites....

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Helpful?
Thank Darlene H
About Hotel's Favourite Review
00gc, General Manager at Hilton Waco, responded to this review

Darlene, thank you for sharing your wonderful feedback. I am so pleased you enjoyed your stay at the Hilton Waco while attending your granddaughter's wedding. It is a pleasure to read about the excellent service you received from our staff and that you enjoyed the amazing view from your room. Thanks for mentioning our affordable rates and the breakfast buffet....

Waco, Texas
Reviewed 3 days ago NEW

Good experience for a run in run out hotel stay. Very satisfied with room and service. Anemities were good. Great because it was by Magnolia Market in Waco, Texas. Love love love Chip and JoAnn Gaines.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Elizabeth M
00gc, General Manager at Hilton Waco, responded to this review

Elizabeth, thank you for staying at Hilton Waco and for sharing your feedback. We are glad to know our great hospitality and convenient location left you with a good impression of our hotel. Thanks once more for being our guest, and we hope to see you again in the future. Justin Edwards General Manager

Odessa, Texas
Reviewed 5 days ago NEW

Internet Reservation choice was not honored. Personal items inadvertently left in room drawers were not turned in to hotel's lost and found. Since lost report was filed the next morning, the hotel has not responded.

Review collected in partnership with Hilton Hotels & Resorts
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Thank I5743BFdonaldb
Justin E, General Manager at Hilton Waco, responded to this review

Thank you for being our guest and for taking the time to share a review. Please accept our sincere apologies for the unfortunate loss of your personal items. Any item left behind is brought immediately to our front desk for safe keeping and logged. Please contact me directly at 254-759-5508 so I have the opportunity to look into your request....

Norman, United States
Reviewed 6 days ago NEW

New pool is a great addition, the Starbucks at the bar is great, and my family and I love the bartender Seth. It is truly our favorite bar keep and always goes above and beyond. Definitely recommend; even with the price.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank lilyb14
00gc, General Manager at Hilton Waco, responded to this review

lily, it was our pleasure to host you and your family at Hilton Waco. We are so glad you loved our newly installed heated outdoor pool and having Starbucks onsite. Seth will be delighted to hear your kind remarks. We appreciate you recommending us online and look forward to seeing you all again. Justin Edwards General Manager

Huntsville, Arkansas
Reviewed 1 week ago

Housekeeping needs help cleaning properly. It was not cleaned at all. The room needed maintenance repair . Front desk needs to properly do their job by tending to guest complaints and taking them seriously.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank john s
00gc, General Manager at Hilton Waco, responded to this review

Dear john s, thank you for staying with us and for taking the time to provide feedback. We apologize for the mistakes made in preparing your room for check in and even more so that we did not properly address your concerns to your satisfaction. These are both areas we can improve upon and this has been addressed with the...

Houston, Texas
Reviewed 2 weeks ago via mobile

"Are you a Hilton honors member ? Are you? " this is how this burly employee will greet you when try to go to evening cocktails on executive floor. Just because my color is not white, does not mean I can not afford to be on executive floor with executive lounge privileges.

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Helpful?
1Thank Franco M
00gc, General Manager at Hilton Waco, responded to this review

Dear Franco M, Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. Sincerely, Justin Edwards General Manager

Dallas, Texas
Reviewed 2 weeks ago via mobile

Great views of suspension bridge. Within a few feet of Waco Conference Center. Lots of restaurants and food trucks within walking distance. Rooms were clean and comfortable. Service was friendly and courteous. Only stayed one night but would definitely stay here again.

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Helpful?
Thank Lauren C
00gc, General Manager at Hilton Waco, responded to this review

Lauren, thanks for sharing your fabulous review of Hilton Waco. It's wonderful to read you had an amazing experience and that you loved your well-appointed room, along with our convenient downtown location and helpful associates. Your feedback is much appreciated, and we can't wait to welcome you and your family back! Justin Edwards General Manager

Houston, Texas
Reviewed 2 weeks ago

Found the staff and accommodations to be top notch. The room was quiet. Bathroom shower/tub could use an update, but it's hardly unacceptable. Internet could be faster but, again, hardly unacceptable. The biggest problem is outside the control of the hotel - the city keeps re-directing traffic, which can make it irritating to get there. Walking distance to some great...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank EnforcerFan
00gc, General Manager at Hilton Waco, responded to this review

It was a pleasure to have you as our guest at Hilton Waco. We are glad you liked our outstanding service and that our location made your stay enjoyable. Your feedback will help us to improve our facilities and amenities going forwards. We look forward to welcoming you back soon. Justin Edwards General Manager

Lawrenceville, GA
Reviewed 2 weeks ago

This was my first stay at this property. The hotel is in a very good location. The hotel is nicely decorated. The rooms are very nice and I understand they were renovated. Nice flat screen TV in the room. The rooms aren't too quiet, but I slept okay. The fitness center is very well equipped. The service in the restaurant...

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Helpful?
Thank Ken E
00gc, Manager at Hilton Waco, responded to this review

Dear Ken, We appreciate you choosing our hotel and sharing your feedback. It is nice knowing you had a pleasant stay with the exception of your food and beverage experiences. This is not the impression we want our guests to have. Your feedback will be shared with our team as we are always striving to improve our services. It was...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Brazos Grille at the Hilton Waco
Brazos Grille at the Hilton Waco
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton Waco is located in the heart of downtown Waco, on the banks of Brazos River. We are connected to the Waco Convention Center via a covered walkway. Our hotel offers over 10,000 sq. ft. of versatile meeting space for up to 200 guests. All of our guest rooms have Hilton Sweet Dreams bed and Serenity linen packages, separate sitting areas, flat screen LCD color TV's, working desk and office chair. Complimentary wireless internet access is available throughout the property as well as a 24-hour business center. Workout in the modern fitness center or take a plunge in the outdoor pool. We also have our on-site restaurant, Brazos Grill featuring succulent steaks and innovative Italian cuisine. Our Waco hotel’s Starbucks® Coffee kiosk offers freshly brewed coffee and the Lobby Bar offers evening drinks and bar snacks. ... more   less 

Additional Information about Hilton Waco

Address: 113 South University Parks Drive, Waco, TX 76701-2241
Region: United States > Texas > Waco
Price Range: $197 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
Reservation Options:
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel
Hotel Style:
#7 Business Hotel in Waco
#7 Family Hotel in Waco
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Waco staff and other travellers.
6 questions
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Questions? Get answers from Hilton Waco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the rooms over looking the river are nice too!”
R780HSdonnad, 3 Apr 2017 | Read review
“I believe the west side would be nicer to view the Brazos River.”
518jd, 27 Mar 2017 | Read review
“Pay a little extra to get a Brazos River view, beautiful.”
324MikeS, 24 Mar 2017 | Read review
“Go elsewhere.”
SueCliff52, 8 Feb 2017 | Read review
“We had room 1104 and it looked out over the river.”
calsand, 5 Feb 2017 | Read review
5 of 5