Hampton Inn Salt Lake City/Layton
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About
The Hampton Inn Salt Lake City/Layton hotel is located off I-15 (Exit 332) in the heart of Layton, Utah and two miles from Hill Air Force Base, the Freeport Center and major area business parks.
Nearby Salt Lake City, Utah area attractions include Layton Hills Mall, Antelope Island, Lagoon Amusement Park, Hill Air Force Base Museum, Ogden Dinosaur Park, The Great Salt Lake and Historic Temple Square. Dining options include: Famous Dave's Bar-B-Que, Golden Corral, Outback Steakhouse, Chili's, Tony Roma's, Cracker Barrel, Iggy's Sports Bar, Mimi's Cafe and the Olive Garden, all within one-half mile of our hotel.
The Hampton Inn Salt Lake City/Layton hotel features 98 rooms, with 36 suites, indoor pool and hot tub, exercise gym, complimentary business center with high-speed internet access and our outside sun patio.
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ROOM: Check in was easy since we opted for a digital room 🔑. Our room was spacious and clean. The 🛌 was comfortable with plenty of pillows. There was an extra loveseat and it was nice to be able to have an extra place to be able to sit and enjoy ☕️ in the morning or watch TV in the evening. We didn't hear much from other guests even with us being close to the elevator.
BATHROOM: The bathroom had everything that we needed to be able to get ready for our day. Towels were plentiful and there was room to be able to place your toiletries on the counter.
AMENITIES: Coffee pot in room, however we travel with our own so I cannot speak to the flavor of the coffee. Small refrigerator and microwave is always appreciated.
The shower had shampoo/conditioner/body wash dispensers and there was a lotion dispenser near the sink.
The carpet...yuck. I know better than to walk on the floor without shoes because hotels rarely, if ever, steam clean their carpets, but this room had visible stains on the dark blue carpet.
Booked this on Groupon after staying at the Salt Lake City Hampton ( which is great)
Started off looking good the staff had on masks, there was coffee available for me after traveling for hours, the receptionist seemed tired not the friendliest the manager was there is seemed nice asked if my coffee was good
Checked into room...
Everything looked clean and they had the COVID-19 Lysol cleaning signs so I assumed everything was clean.
The TV counter had crumbs on it, it was never even wiped
The restroom had no hand soap or shampoo or anything other than one old conditioner bottle.
I have a habit of looking under the sheets at any hotels I stay in...flipped the sheets there was a large stain on one of the beds ( i have no idea what it was)
I called the front desk the staff answered and asked me if I wanted new sheets....I sighed and said yes (I was just off the road from 6 hours drive with three kids) The the phone rang it was the receptionist she said if I wanted to move rooms instead I gladly said yes
Five min later manager came up with receptionist I was moved next door I was soooo exhausted .
The beds were clean I flipped the sheets and no stains
The TV remote did not work
There was only hand soap and one tiny body soap ( for family of 5) I showered the shower head cap fell off..
When i got out the kids were asleep in one bed I climbed into the other and immediately SUNK IN I felt like I was on a deflated mattress, super annoyed I swapped with the kids their bed was WORST
It already past midnight I did not have the energy to move and wake up kids so I sucked it up and stayed and did not bother calling Manager again
I don't know if they gave me crappier room because I complained about the stain on the bed or if they were just upset that I complained at all.
After such a long day I did not want to risk being moved to an even more uncomfortable room .
I don't know if the request for new mattresses has been received by cooperate or manager but no one should pay to sleep in a bed in this bad of shape.
Soooo disappointed. I was expecting the same hospitality as the Hampton Inn Salt lake city/Sandy
I walked into this hotel with my dog after a long drive all the way from Portland OR. It was just after midnight and we were exhausted. My first impression was that the lobby was not very professional looking like most Hamptons are, and reminded me more of being in a dollar store with all the stuff cluttered on the counter, the bright fluorescent lights, etc. The worker was dressed in a sweatshirt that looks like she was going to a slumber party. I was not recognized as a diamond member or offered a snack or a water. When I arrived at my room, we quickly found out then it was occupied. Going back to the front desk, they soon found out that there were no more rooms in the hotel. I had made a reservation 6 hours previous, but I guess this was useless.
The clerk started calling around to the other hotels in the area to find me a room, and after about 20 minutes, I had a room at the Hilton Garden Inn about a quarter mile away. The woman at the desk at the HGI was not especially friendly, but we did get a room for the night, although the room was hot and stuffy and the HVAC control was difficult to figure out. At various times during my stay, I saw housekeepers, a woman mopping the floor, and the man at the front desk in the morning. None of them smiled, greeted me or even acknowledged my existence. I don't know if this is how people in Salt Lake generally behave, but I would never return to this hotel, to a place that I didn't feel welcomed and that was so unprofessional. Even when I dropped my room key at the front desk and said thank you, the clerk behind the desk didn't even look up.
They still had a breakfast where you can select individually packaged items and a coffee bar. I saw a number of guests walking around without face coverings, although the hotel required them. I attribute this to Utah's lax laws during COVID as guests in hotels in other states had higher compliance.
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