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All reviewspancake machinefront deskroom was cleanqueen bedbiscuits and gravystudent housinggas stationbusiness centernewer hotelfourth floorwould stay againincluded breakfastwell taken carenice place to stayparking lotstayed one nightdesk staff
I reserved a dozen rooms here for the families of my baseball club. The rooms were well kept and complete with microwave and refrigerator. Overall the rooms and the stay were pleasant.
The real highlight of Holiday Inn Express & Suites Orem-North Provo were the...More
Thank Jim F
Response from AlexH6446, General Manager at Holiday Inn Express & Suites Orem-North ProvoResponded 1 week ago
Thank you for taking the time to write a review of our hotel. Your kind words of our hotel are great to see! I am sorry that we earned such a low rating from you. Please let us know what we can do to improve...More
I recognize that traveling solo for work can lead to a different level of expectations when compared to traveling with family - so keep in mind this was a single night hotel stay while passing through the area for work - and for me the...More
Thank John H
Response from Sharron T, Front Office Manager at Holiday Inn Express & Suites Orem-North ProvoResponded March 17, 2018
Dear, Mr. John. H,
Having you stay with us a great pleasure! I am happy to hear how our staff were accommodating to your needs! We do our best to provide a great experience. I am also glad to hear about our internet speed. We...More
Exterior of hotel is nice. They are also remodeling the breakfast room and gym. Rooms are a little dated and could stand some makeovers.
Only issue I had is the satellite tv reception in my room was quite poor and nobody tried to fix it....More
Response from Alex H, General Manager at Holiday Inn Express & Suites Orem-North ProvoResponded 4 weeks ago
Thank you for taking the time to write a review of our hotel. I am so sorry about the TV issues you had while staying with us. I will make sure to get these issues addressed immediately. We are always working hard to improve our...More
We stayed in this hotel transitting through Utah. There was a fair sized indoor pool which looked great but we were too tired to try it. We checked in and was assigned a room on the fourth floor next to the elevator. To our surprise,...More
Thank Henry C
Response from Alex H, General Manager at Holiday Inn Express & Suites Orem-North ProvoResponded August 7, 2018
Thank you for taking the time to write a review of our hotel. I am sorry that you were unable to use our pool. Hopefully next time you come through the area you will be able to try it! I am happy to see that...More
Excessively and I do mean excessively slow check-in. It was late, and I was very tired, so it didn't sit too well with me that check-in took so long. Spire elite members shouldn't have to wait a VERY long time to check-in. I thought this...More
Response from Alex H, General Manager at Holiday Inn Express & Suites Orem-North ProvoResponded July 23, 2018
Thank you for taking the time to write a review of our hotel. I apologize that we did not meet your expectations when you stayed with us. We are always working hard on improving our service, and with your comments we will be able to...More