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Fairfield Inn Provo

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Fairfield Inn Provo
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163 Reviews from our TripAdvisor Community

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Showing 161: English reviews
Reviewed 4 weeks ago

Jessica was extremely efficient at check in and I like how their Marriott Rewards members recognized. The photos make give the impression that is has a big lobby and that it has been updated. Upon first impression I knew it was an older hotel and then could smell the "old"ness. Service was above expectation and this is what is the...

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Helpful?
Thank janessa c
Alex H, Manager at Fairfield Inn Provo, responded to this review

Thank you so much for taking the time to review our hotel. We are glad to hear that your experience at our hotel was above expectation, and that our service was exceptional. We really hope to see you again! Hope you have an amazing day! Alex Hammond Assistant General Manager

Reviewed 29 October 2016

Traveled for business, and this was where we were booked. Not the worse hotel I've been in but also not the best. Pros-Clean rooms, although there were some "mold" spots in the ceiling over the shower. Not enough to bother me, but I'm not an overly clean freak. Rest of the room was extremely well taken care of. Standard amenities,hair...

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Helpful?
Thank Aubrey A
Chad S, Manager at Fairfield Inn Provo, responded to this review

Thank you for sharing your experience at the Fairfield Inn Provo. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Marriott Guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver...

Murrieta, California
Reviewed 19 October 2016

I kind of stumbled into this place when heading to California. The desk person was very helpful, asked if I had a rewards card, I forgot that I did, she upgraded my room. Free breakfast was pretty good, the only negative was my room on 3rd floor in front of building had some road noise. Other than that the rooms...

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Helpful?
Thank 36barryl
Chad S, Manager at Fairfield Inn Provo, responded to this review

Thank you for comments. We pride ourselves on giving great customer service. I'm glad you enjoyed the steak house across the street. It is very good. I apologize about the room. I see that you were close by our Main road in Provo. University Avenue. It can get really busy on that road especially in the morning time. Next time...

Reviewed 17 October 2016

The hotel was clean, staff was friendly and efficient. My room felt humid and smelled musty, probably because i was right above the pool. Not enough to be a problem, but it didn't improve the experience. I really liked the breakfast, and it was in a convenient location. I felt the price was fair for the hotel.

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Helpful?
Thank William G
Chad S, Manager at Fairfield Inn Provo, responded to this review

Thank you for taking the time to complete a survey on TripAdvisor. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your issue with the room seeming musty. That is something we are currently working on with our...

Boise
Reviewed 17 October 2016

We stayed at this Fairfield Inn on a recent trip to visit friends attending BYU. Really the only good thing about this hotel is the location to BYU. The front desk personnel were cold and almost rude. The room was not clean. I grabbed a washcloth and a bunch of hairs fell out into the sink. The room smelled musty....

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Helpful?
Thank BoiseButtercup
Chad S, Manager at Fairfield Inn Provo, responded to this review

Thank you for taking the time to complete a survey on TripAdvisor. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your issue with the room and towels. We have shared your feedback with the appropriate hotel team...

Derbyshire, United Kingdom
Reviewed 16 October 2016

We were on our way between Grand Teton and Zion and stayed in this great hotel. The price was right. Easy check in, comfortable bed, excellent shower and a very good breakfast. Nicholas, who was on the desk the evening of our arrival, was more than helpful with a choice for dinner and made the experience all very enjoyable. Our...

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Helpful?
Thank phil2602
Chad S, Manager at Fairfield Inn Provo, responded to this review

Thank you for sharing your experience at the Fairfield Inn Provo. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Marriott Guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver...

Reviewed 6 October 2016 via mobile

Needed a place for the night while traveling from MN to CA, Fairfield Inn Provo worked out perfectly! Easy reservation, easy check-in, great night's sleep, excellent breakfast and coffee! Thank you! *One minor issue -- forcing us all to watch MSNBC and their biased view of our country.

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Helpful?
Thank armanigarcia
Chad S, Manager at Fairfield Inn Provo, responded to this review

Thank you for your kind comments. I'm glad that you enjoyed your stay. I will share your feedback with my staff to encourage them to keep giving great customer service. I apologize about the TV station. It just so happened to be on that station. We would have been more than happy to change it for you. I hope you...

Reviewed 16 September 2016 via mobile

This hotel has the best staff a convenient location and super clean rooms. Breakfast was delicious and had a full variety. The front desk was very helpful in recommending choices for dinner. I will definitely be returning to this property!

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Helpful?
Thank kbtravemz
Chad S, Manager at Fairfield Inn Provo, responded to this review

Thank you for your kind comments. We pride ourselves on making sure that each guest has an exceptional experience while staying here. I will share your comments with my staff to help encourage them in maintaining our goal of Great Customer Satisfaction. I hope you have a wonderful day! Chad Sorensen General Manager Fairfield Inn by Marriott Provo 801-377-9500

Reviewed 15 September 2016 via mobile

Starting off with front desk guy when I checked in was fantastic and informed me of local eating choices. Once I arrived in the room I quickly saw that the housekeeping staff does a fantastic job the room was super clean. Breakfast in the morning tasted delicious. Check out was quick and efficient.

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Helpful?
Thank KnightGuy13
Chad S, Manager at Fairfield Inn Provo, responded to this review

I'm glad that you enjoyed your stay with us. We strive to give each guest an exceptional experience. I will pass along your comments to my staff to encourage them to keep doing a fantastic job. Thank you I hope you have a wonderful day! Chad Sorensen General Manager

Tampa, Florida
Reviewed 15 September 2016 via mobile

This hotel is amazing!! Check is was a breeze. Brock was so pleasant. The staff was very friendly and accommodating. I am traveling with a company and was under the impression I was to receive that company's rate. Unfortunately when I received my bill I noticed I was charged the regular rate. I asked to speak with the General Manager...

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Helpful?
Thank anastasiatravels
Chad S, Manager at Fairfield Inn Provo, responded to this review

I'm glad to hear that we were able to help you with your bill. We pride ourselves on our 100% Satisfaction Guarantee. If your travels ever bring you thins way again I hope you chose to stay with us again. Thank you for your kind comments and I will pass them along to my staff. I hope you have a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Located off I-15 for easy access, we are ideal for weddings and family reunions, business groups & athletic teams. Only 5 minutes away from Brigham Young University and Utah Valley University. Seven Peaks year round ice arena and summer water park are only 2 miles away. Want some outdoor fun? Sundance Resort is just a 13 mile drive up Provo Canyon. You'll also enjoy seeing Bridal Veil Falls and the Provo River. Who wants to shop? We're across the street from Provo Towne Centre Mall. We are only 5 miles away from most area athletic events and conferences. Complimentary WiFi high-speed Internet throughout the hotel. Always fresh and clean rooms, exceptionally comfortable beds. We offer daily a complimentary deluxe hot breakfast that includes: freshly brewed coffee, hot waffles, cereals, fresh fruit, and much more. At the Fairfield Inn in Provo, you're our #1 priority. We promise you'll be satisfied or we'll make it right. That's our commitment to you. Ask us about The Fairfield 100% Guarantee.™ ... more   less 

Additional Information about Fairfield Inn Provo

Address: 1515 S University Ave, Provo, UT 84601-5962
Region: United States > Utah > Wasatch Range > Provo
Price Range: $114 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Provo 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Fairfield Provo
Provo Fairfield Inn
Fairfield Inn Provo Utah
Hotel Style:
#4 Family Hotel in Provo
#6 Business Hotel in Provo
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn Provo staff and other travellers.
2 questions
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Questions? Get answers from Fairfield Inn Provo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free Cookies”
 of 5 bubbles 186janessac, 5 Nov 2016 | Read review
“Rooms on the south side have less traffic noise. Also just be prepared for extremely firm beds.”
 of 5 bubbles aubreya660, 29 Oct 2016 | Read review
“Do not be afraid to let the staff or Marriott online know what your preferences are, as they will accommodate when they can.”
 of 5 bubbles 227eddieh, 20 Apr 2016 | Read review
“Given the noise from other rooms, I would recommend asking for the top floor.”
 of 5 bubbles JD419, 5 Apr 2016 | Read review
“Avoid the east end of the hotel. At 6am the garbage was emptied and it seemed like the driver slammed those bins down as hard as he could.”
 of 5 bubbles 285randallb, 10 Mar 2016 | Read review
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