Beware of this Holiday Inn Express. Seriously, this hotel is a security and health safety risk. We reserved a King Suite room over a month before our stay. When we arrived, the front lobby was full of customers waiting to check in and the front desk clerk was clearly untrained or unqualified. When we finally got to the front of the line, she was clearly confused. She checked us into Room 102 and gave us keys. We went to the room to find it occupied with two dogs in the room but no guests. We went back to the front desk and the clerk then took us to a room on the third floor which was also occupied. We then went back to the front desk where she checked us into Room 212 and again gave us keys. We went to "our" room and went in to find luggage, brief cases, boxes of materials, etc in the room. This one was also clearly occupied. As it turned out, it was the people she had checked into the room just before us. She then checked us into Room 216 which was not a Suite like we had booked and paid for. The next morning, we found that the clerk had now charged my credit card an additional $14 for some reason. When we checked out, I asked why this was so, only to find out that we were not listed in 216 and after a great deal of research, we found out that we were checked into 104, one of the few rooms we didn't get into apparently. We asked to be refunded money for all the issues including the fact that we didn't get a suite. The General Manager was supposed to call us back on Saturday but as of Sunday afternoon, no call. I guess they don't care about our business, so going to IHG Corporate is on my to-do list for tomorrow. If you choose to stay in this property, don't leave anything valuable in your room since in our experience, other customers are freely given access to rooms that other guests have checked into. In the age of COVID, this is not only a security risk, it is a health concern since the rooms are supposedly cleaned but other customers may not be up to the CDC guidelines.…
Check-in was quick and painless. Some renovations ongoing so the business center was closed but staff offered to print as needed. Bagged breakfast/snack and coffee available due to COVID. Room was very clean and mostly up to date. Pet friendly with a flat $20 fee regardless of stay duration.
We stayed here for 5 nights and found the hotel clean, fresh and modern. They provide an excellent shuttle service and will drop you anywhere (& collect you) within a 6 mi radius. Such a great service when you dont have a car & dont actually know the area at all. The hotel is very conveniently located to the South Town mall and the Aquarium. We ate in the restaurant most nights, the food and prices were good. One negative was one of the bar girls, who, although very efficient, really needed more hospitality lessons insofar as interacting in a happy friendly way. The rest of the staff were excellent. One of the male staff members even gave me a few coins for the washing machine which was really appreciated. We would most definitely stay again if in the area.
This property is well maintained and the employees are great. The check in was as fast as we always hope check ins will be. The rooms are large and have all the expected amenities. The location is easy on and off the freeway yet far enough removed that there is now freeway noise.
They seem understaffed and the place needs a lot of attention. It is a dog friendly hotel and they do charge for dogs, but probably not enough. The staff is friendly, but the maid staff needs more supervision. The location here is great and the beds are comfortable and the sheets nice, but the old and worn dirty carpets scream - uggg. The breakfast was ok with nothing exceptional - standard HIE fare. A few thousand dollars invested in carpets, and some supervision to the maid staff would go a long way