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If there is one thing that is environmentally friendly but seemed to be in short supply at this property is elbow grease. More attention in general to the basics will do much to bring this hotel up to standard. The layout is odd but they...More
3 Thank EnjoyTravelAlways
Response from StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington SouthResponded 14 October 2014
Thank you for taking the time to review your stay with us. I apologize that the room cleanliness fell below your expectations. I invite you to contact me at the hotel so we may discuss these recent issues. I look forward to hearing...More
This hotel doesn’t deserve to be called a Holiday Inn Express. The manager who checked me in was super rude! It took her 20 minutes to check me in and told me it was because of a new system update. She kept asking me the...More
Thank Meredith W
Response from StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington SouthResponded 3 October 2014
Dear Meredith W,
I apologize that your recent experience at the Holiday Inn Express South Burlington fell below your expectations. I would love the opportunity to speak with you directly, if you could email your information to me at firstname.lastname@example.org.
My wife and I stayed here passing through on a motorcycle trip. This is a nice place with a Keureg machine in the room for coffee and tea. No refrigerator in the room, which seems rare these days. Breakfast was busy, but they have more...More
I stayed at the Holiday Inn in Burlington last night in rooms 409 and 413. I will start off by saying I have stayed at multiple Holiday Inns, but this one was by far the best. I give 1% of that credit to the perfect...More
I've stayed at this hotel twice a year for the last several years. The staff has always been very pleasant (although on this particular stay, the front desk attendant at checkout wasn't as friendly as he could have been).
The included breakfast is fine. Everything...More
3 Thank TwoOnTheRun
Response from StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington SouthResponded 17 September 2014
Thank you for sharing a review of your recent stay with us. I apologize that the hotel fell below your expectations. I will share your comments with our staff as we take all guest comments to heart. Hope to see you in the...More
I am not certain how long their renovations were going to take. We were there in May of this year and I do not know where they were in the process. I'm sure the hotel personnel would be able to give you a more thorough... More
I am not certain how long their renovations were going to take. We were there in May of this year and I do not know where they were in the process. I'm sure the hotel personnel would be able to give you a more thorough answer. Hope you enjoy your trip, we had a great time!