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Extended Stay America - Washington, D.C. - Chantilly - Airport

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Traveller (46)
Room & Suite (33)
Dining (1)
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Overview
  • Excellent51%
  • Very good23%
  • Average6%
  • Poor7%
  • Terrible13%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Rooms
Fitness centre
Kitchenette
2 Star Hotel
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Rooms
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1 room, 2 adults, 0 children
Standard Room
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Reviews (164)
There are newer reviews for Extended Stay America - Washington, D.C. - Chantilly - Airport
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41 - 45 of 163 reviews
Reviewed 12 September 2016 via mobile

This is clearly a poorly cared for facility. The sheets were stained with black and yellow stains, and had many many hairs on them. The towels were stained as well, they were a grey color. When called to ask them to change the sheets, the...More

Thank Maria M
Reviewed 22 August 2016 via mobile

This place was my second choice due to trying to save money. I stayed at the Extended Stay America in Centreville before and was pleased. But, this place was definitely not worth the money. The front desk lady was very nice and apologetic about the...More

Thank Hether F
Reviewed 10 August 2016

Urine stains on bedding!!! Disgusting!!! Black mold in bathtub!!! Disgusting!!! Deteriorated filthy kitchen cabinet faces.!!! Stay away! No one should need to clean black moldy stains from a bathtub when they arrive for a weekend trip! We did. Creepy!More

Thank ROBINettaVandergrift
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Chantilly - AirportResponded 26 August 2016

Your review for our hotel was recently brought to my attention. I am so sorry to hear of the problems you encountered while staying with us. I assure we will do everything we can to address your concerns and correct the problems you have mentioned,...More

Reviewed 8 August 2016 via mobile

I went to this hotel for a business stay. You get a great kitchenette with your room. Service is outstanding. Rabia at the front desk was so sweet and helpful:-) and Amod and Samuel were very helpful,too. Dioni, who does maintenance for the hotel, was...More

Thank faithwalker777
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Chantilly - AirportResponded 15 August 2016

Thank you so much for such kind words on the review. Reading reviews like yours always gives us a push to be able to do our best and more for our awesome guest. We will share the praises with the team to let them know...More

Reviewed 24 July 2016 via mobile

The room we stayed in had holes and stains in the carpet. The shower was dirty and we saw multiple spiders. I went down and talked to the staff at the front desk. She offered me extra towels?! I asked for a different room. She...More

1  Thank lseiler
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Chantilly - AirportResponded 2 August 2016

I received a copy of your review, and wanted to take a moment to personally respond. The lack of customer service and care you received is unacceptable. You should have never been placed in a room that was not up to standards. Our staff members...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$89 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Chantilly
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$89 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Chantilly
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (46)
Room & Suite (33)
Dining (1)
Pool & Beach (1)
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Room Tips
"Afternoon Sun is on front of building, smoking rooms are on 3rd floor left side."
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"Smoking on half of top (third) floor...., rooms on non-highway side much quieter"
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"Not worth the price if you need esthetic appeal of the room. but the staff is very nice."
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"Not possible. Whatever you book will probably not be available when you arrive."
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