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The Magnuson Hotel in Covington, Va. ws the worse hotel I have ever stayed in! The carpet in the room has evidently never been shampooed and also needed vacuumed. It was very sticky as if syrup had been poured on the carpet. There was mold...More
Response from MagnusonGM2016, Guest Relations Manager at Magnuson Hotel Mountain ViewResponded 2 weeks ago
We are sorry that you had a bad experience with us and we will take look into the issues that you have explained. We take much pride into our facility and do our best to make sure everything is at the top of its game...More
Rooms comfortable..rooms being renovated..Breakfast awesome..surely makes up for any negatives..employees very helpful...Mikes Pizza also good...better than big named pizza places for sure...will stay again if in area..
Response from dplowe88, Public Relations Manager at Magnuson Hotel Mountain ViewResponded 4 weeks ago
We appreciate you as a guest and strive to satisfy every guest and look forward to your return!
You'd think spending almost double the cost of cheapest place in town, one might receive a clean room and professional staff. Don't let this dump fool you. Housekeeping telling clerk NOT to check people into dirty rooms when I arrived - isn't that step one?...More
1 Thank Rachael L
Response from MagnusonGM2016, General Manager at Magnuson Hotel Mountain ViewResponded 6 November 2017
Thank you for your feedback and we are sorry about your stay. We are not sure how to go about doing anything about this due to not knowing anything about this complaint on the property. We understand the frustration about your room not being what...More
Went to have lunch and the manager had 1 person being a waitress and working the bar on other side of building and 1 cook, then all of them including manager was cussing at each other, very loud this was a sunday afternoon. Took forever...More
1 Thank Q346HCtraveler
Response from dplowe88, Public Relations Manager at Magnuson Hotel Mountain ViewResponded 24 October 2017
Thank you for the feed back. We take pride in our services and not exactly sure how to take your feedback professionally. After looking into your complaint we can only say that we haven’t received any complaints from our staff or managers on this issue....More
The hotel had ceiling tiles missing. The Gym rom is very bad. The bathroom has mold in the Shower and the toilet tank cover was broken. The parking lot is large but hard to find some shade. The breakfast in the hotel restaurant id good.
Response from MagnusonGM2016, General Manager at Magnuson Hotel Mountain ViewResponded 6 October 2017
Thank you for your feedback. We are recently updating the property. We are sorry that there were problems with your room but we will fix these problems.
Response from MagnusonGM2016 | Property representative |
Thank you for your review of our facility! We are sorry that you feel that your stay was not satisfactory! I can assure you that there have been no found claims of bedbugs at our establishment, as well... More
Thank you for your review of our facility! We are sorry that you feel that your stay was not satisfactory! I can assure you that there have been no found claims of bedbugs at our establishment, as well, our rooms are treated monthly to ensure that these little creatures are not taking up shelter in our facility.
The Magnuson Team
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"my advice is to stay AWAY from this shabby hotel as you will regret it very much."