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Extended Stay America - Richmond - Innsbrook

Traveller (14)
Room & Suite (20)
Dining (1)
About
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
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99Reviews
37Photos
1Q+A
20Room tips
Traveller rating
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  • 16
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  • 14
  • 22
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Popular mentions
The Hotel is amazing. clean room friendly staff. I will stay here anytime im in town and have already encouraged some of my co workers to stay here. I love the fact The new manager is fixing everything up... You can tell that the staff here really cares about this hotel
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Response from 00esa, Manager at Extended Stay America - Richmond - Innsbrook
Responded Nov. 21, 2018
Thank you for being our guest at Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
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I have stayed at this hotel in the past. I would have given it maybe 1 Star. In the past couple of months I have seen a HUGE improvement... The new manager is doing an amazing job bringing this hotel up to where it should be. Everyone is so helpful and professional. Keep up the
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Response from 00esa, Manager at Extended Stay America - Richmond - Innsbrook
Responded Nov. 14, 2018
Thanks for returning back to Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again for another outstanding experience. Sincerely, Hotel Management
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It was a good stay. The location of the hotel is very convenient. It is close to short pump and many other locations. The rooms are nice and comfortable and cozy. There are options for heat and AC which is very good.
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Response from 00esa, Manager at Extended Stay America - Richmond - Innsbrook
Responded Nov. 8, 2018
Alex, thank you for being our guest at Extended Stay America. We are glad to know you were happy with our convenient location and that you enjoyed your accommodation. It was a pleasure hosting you, and we look forward to welcoming you both back soon. Sincerely, Hotel Management
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The hotel even ran out of toilet paper!!!! A lady had to go buy some herself. What kind of hotel runs out of TOILET PAPER!!! Ours ran out of toilet paper but luckily last day! The "Breakfast" bar was a joke. It had 6 total muffins for all guests to share (not sure if there were
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Response from 00esa, Manager at Extended Stay America - Richmond - Innsbrook
Responded Sep. 12, 2018
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
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PROS: The rooms were redone recently. Freshly painted new appliances (Nice fridge for my beer) and clean. If not for the burn mark on the ceiling I would have given the room a higher rating on cleanliness. CONS: The woman at the front desk wasn't very welcoming. We got to the
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Response from 00esa, Manager at Extended Stay America - Richmond - Innsbrook
Responded Aug. 19, 2018
We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
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The Bed
Dirty Pillows
The Kitchen
Photo provided by managementExtended Stay America - Richmond - Innsbrook
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Richmond - Innsbrook
Studio Suite - 1 Queen Bed
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1234
Can u pay with cash at this location?
"Everything is Amazing here"
"Don't waste your money!"
"Rooms are a good size, clean"
"Good value."
"First floor is best."
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1234
PRICE RANGE
US$75 - US$109 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Studio Plus Deluxe Studios - Richmond - Innsbrook
LOCATION
United StatesVirginiaGlen Allen
NUMBER OF ROOMS
92
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