We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Richmond - Innsbrook

Save
Traveller (11)
Room & Suite (10)
Dining (1)
You may also like:
See all
Nearby Hotels
Overview
  • Excellent36%
  • Very good18%
  • Average12%
  • Poor12%
  • Terrible22%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Richmond - Innsbrook
Hotel deals
Offers from Extended Stay America - Richmond - Innsbrook
Hotel deals
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null}
Rooms
Jun. 11Jun. 12
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$85.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Glen Allen hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "d9a6a1fc9dd34cec940b4c6a146687cd", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":110594,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[51424017],"additionalContentIds":[],"pollCount":0,"checkin":{"day":11,"month":6,"year":2018},"checkout":{"day":12,"month":6,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":85,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"d9a6a1fc9dd34cec940b4c6a146687cd","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":85,"lowestMetaPrice":85,"additionalPartner":false,"highestMetaPriceDisplay":85,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":85,"lowestMetaPrice":85,"highestMetaPriceDisplay":85,"hotelName":"Extended Stay America - Richmond - Innsbrook","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImQ5YTZhMWZjOWRkMzRjZWM5NDBiNGM2YTE0NjY4N2NkIiwiQUlLIjoiNzM3MzBmOTdiODc5NGVmMWEyZTg4NjIyMjkwMTFmYjYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "11/06/2018", "checkOut": "12/06/2018", "lowestPrice": "US$85", "hasDates": true, "hacComplete": true, "contentIdMappings": {"51424017":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"dust":{},"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (88)
There are newer reviews for Extended Stay America - Richmond - Innsbrook
See the most recent reviews
Filter reviews
88 results
Traveller rating
30
16
11
11
20
Traveller type
Time of year
LanguageEnglish
30
16
11
11
20
Show reviews that mention
All reviewsfurniture storehome away from homelong termquiet at nightsleeper sofaclean roomshotel is locatedstaff was friendlycomfortable bedrichmondhighway
FilterEnglish
Updating list...
11 - 15 of 88 reviews
Reviewed December 23, 2017

This hotel was terrible, leaking sinks, stove top not working, no breakfast as they said they would, noise all the time, barking animals, running kids, garbage stinks, always out of stuff just horrible serviceMore

Review collected in partnership with Extended Stay
Thank rendoras
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded December 24, 2017

Thank you for choosing our hotel for your lodging recently. We were extremely concerned to read about the inconveniences you experienced during your stay and would like to offer you our apologies for this. Thank you for bringing this to our attention. We have shared...More

Reviewed December 6, 2017

Bathroom including bathtub was not clean. Window was wide open when I got to my room. Foul odor in the hallways. Requested utensils but did not receive them. Night time front desk rep was hardly at the deskMore

Review collected in partnership with Extended Stay
Thank Q1751PYjosephr
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded December 7, 2017

We apologize you experienced so many difficulties during your stay with us. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and it has been discussed with the concerned teams in...More

Reviewed December 5, 2017

Very clean, spacious and quiet. I needed a place to crash for the night and catch up on some work. I was treated well before and after my stay, and I look forward to another visit. BYOC (Bring Your Own Coffee).More

Review collected in partnership with Extended Stay
Thank matthewwV6778NI
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded December 6, 2017

Thank you for reviewing your stay at Extended Stay America. We are thrilled to know you enjoyed the comfort of your well-appointed room and were impressed with the service provided by our staff. Thanks again for your feedback, and we look forward to serving you...More

Reviewed October 2, 2017

I booked 5 rooms: 3 Deluxe Studios with 2 double beds and sleeper sofa (for 6 people each) and 2 Deluxe Studios with 1 queen bed and sleeper sofa (for 4 people). When we checked-in, I was informed that they had overbooked and that they...More

Thank jaredxtian
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded October 3, 2017

Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and...More

Reviewed September 19, 2017 via mobile

We were traveling to this area and stayed at this hotel. It was disgusting because it had big wads of hair in the bathroom floor and had not been cleaned. Mildew on the shower curtains. The room was nasty. RUDE customer service - or actually...More

1  Thank TravelVotary
Response from 00esa, General Manager at Extended Stay America - Richmond - InnsbrookResponded September 20, 2017

Please accept my sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments will be shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will redouble...More

View more reviews
Most Booked Properties in Glen Allen
See allSee all
About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$75 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$75 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (11)
Room & Suite (10)
Dining (1)
Pool & Beach (1)
Questions & Answers
Get quick answers from Extended Stay America - Richmond - Innsbrook staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"Good value."
Read review
"First floor is best."
Read review
"Look at other hotels"
Read review
"Make sure to request Non-Smoking by calling the hotel directly at least 24 hours in advance"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing