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Comfort Suites Innsbrook

148 reviews
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Traveller (16)
Room & Suite (27)
Dining (3)
Overview
  • Excellent31%
  • Very good35%
  • Average14%
  • Poor10%
  • Terrible10%
Travellers talk about
“whirlpool bath”(2 reviews)
“indoor pool”(8 reviews)
“desk clerk”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (148)Write a Review
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49
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16
15
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LanguageEnglish
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22
16
15
Show reviews that mention
All reviewswhirlpool bathindoor pooldesk clerkthe breakfast arearichmond areabelgian wafflesworked finepull out couchstores and restaurantsa great staychange roomsshopping and diningbeds were comfortableyogurtstaff was friendlywould definitely stay here againroom was large
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11 - 15 of 148 reviews
Reviewed 16 June 2017

Lacrosse Tournament is a stay to play...Staff were friendly but, room could have been cleaner. Food underneath foot rests in room. Bathroom has mold and pieces of shower/wall coming off. Refrigerator drawer has mold in it. Main door to the room is hard to open...More

Thank Laurie N
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 22 September 2017

Thank you for taking time to review your stay. I am sorry for the delay in the response to your review. Thank you for the compliments on our friendly staff. I will surly pass that along. Our maintenance team has repaired the items you discussed....More

Reviewed 9 May 2017

Requested an early check in which was granted, but front desk was extremely rude. Room was dirty and smelled, front door was chipped up and bed springs cut into your back and bed had bad dip in middle. Room was not cleaned after 1st night...More

Thank Lori M
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 22 September 2017

Thank you for taking time to review your stay with us. I apologize for the delay in this response. I am sorry for the unprofessional manner of the desk staff. I can assure you that this is not the level of service we strive to...More

Reviewed 8 May 2017

A newer, attractive place that met our needs. We slept well but the breakfast was basic at best. The beds were comfortable and the room was reasonably large. It is close to a number of stores and restaurants and is just a mile off I-64.More

Thank John M
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 22 September 2017

Thank you for taking time to review your recent stay. I am sorry for the delay in the response to your review. I am glad your had an enjoyable stay with us. The Innsbrook/ Short Pump area is a great area with numerious options for...More

Reviewed 7 April 2017

Have stayed in this hotel at least 4 times, while traveling with my daughter for field hockey tournaments. Staff is always pleasant and helpful. Hotel has always been clean. Free breakfast in the morning. Great value.More

Thank HollyJoy2
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 22 September 2017

Thank you for taking time to review your stay with us. I am sorry for the delay in response to the review. I have glad you enjoy your visits with us. We are pleased to have you as a repeat guests. We enjoy our sports...More

Reviewed 9 December 2016

The check in was very swift. The staff was friendly and efficient. The room was adequate but dated. It was very clean and quite. The breakfast was fine, had the Belgian Waffle. Would stay here again. Check out was also swift. The Staff was friendly...More

Thank revdtr316
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 11 January 2017

Good afternoon, I apologize for the delay in thanking you for your review from your stay with us in December. I am glad your check in and check out went smoothly. Thank you for your compliment to the staff. Your review is posted on our...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Concierge
Banquet Room
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$97 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$97 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (16)
Room & Suite (27)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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Room Tips
"Ask for room on a floor with functioning ice and vending machines."
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"Fourth floor gets you away from any street noise."
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"Need Internet - Don't stay here."
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"Don't even check in to this place. Avoid it like the plague."
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