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Comfort Suites Innsbrook

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Traveller (16)
Room & Suite (27)
Dining (3)
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Overview
  • Excellent31%
  • Very good35%
  • Average14%
  • Poor10%
  • Terrible10%
Travellers talk about
“whirlpool bath”(2 reviews)
“desk clerk”(7 reviews)
“richmond area”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (151)
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All reviewswhirlpool bathdesk clerkrichmond areabelgian wafflesworked finepull out couchstores and restaurantschange roomsshopping and diningyogurtbeds were comfortablea great place to staystaff was friendlywould definitely stay here againpillowspaneralotion
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21 - 25 of 151 reviews
Reviewed November 6, 2016

My husband and checked in on October 29th, 2016. We were given room 402. The first think I noticed when putting juice in the mini fridge was the ants. They were all over the counter and crawling around the floor in the kitchen area. We...More

Thank ebonieboo68
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded November 18, 2016

Good afternoon, I am sorry about the ant problem you experienced in your suite. We did have the exterior of our building treated this fall on the suggestion of our pest company to eliminate the ant problem that we have experienced last fall. ( I...More

Reviewed October 19, 2016

I stayed here on business and the everything went well. The room was clean and all the amenities worked fine. There were lots of towels and other bathroom supplies. The staff was very friendly on both check-in and check-out. The free breakfast bar had a...More

1  Thank Ger2852
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded October 30, 2016

Good afternoon, thank you for your review of your recent stay.The compliments on the staff are much appreciated. I am glad your found our services and amenities to be good. We recently made some changes to our breakfast items, in an effort to improve both...More

Reviewed October 13, 2016

Stayed one night to attend an event in Richmond. The room was very clean and beds were comfortable. Only concern was when returning to the hotel after the event, there was a woman in the lobby who obviously was not a guest. She had a...More

Thank Pepperhil
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded October 30, 2016

Good afternoon, thank you for your review from your recent stay with us. I am glad to hear that your found your room clean and had a comfortable sleep. I am sorry about the non registered guest guest you encountered in the lobby. In reviewing...More

Reviewed October 13, 2016

This is overall an appealing property, well maintained. However, two problems surfaced during our stay. Our toilet was not secured to the floor, and rocked back and forth in an alarming way when one sat on it. This was not a new problem, as one...More

Thank classicaphilia
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded October 30, 2016

Thank you for your review of your recent stay with us. I can assure you that our maintenance team has repaired the toilet your mentioned. I have also discussed with our housekeeping staff the importance of reporting items like this while they are cleaning the...More

Reviewed September 30, 2016 via mobile

Alishea greeted us with outstanding professionalism. She was exceptionally helpful locating my wife's rewards number and how to change her name and address so we would get the correct points and notifications. The only bad thing is we had to change rooms because of faulty...More

Thank GM1Ret
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded October 6, 2016

Good evening, thank you for taking time to share your recent stay with us. I hope you had a wonderful time at your sons wedding. Thank you for the compliment on Alishea, it is much appreciated and a copy of this will go on our...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Breakfast Available
Concierge
Banquet Room
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$97 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$97 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (16)
Room & Suite (27)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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Room Tips
"Ask for room on a floor with functioning ice and vending machines."
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"Fourth floor gets you away from any street noise."
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"Need Internet - Don't stay here."
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"Don't even check in to this place. Avoid it like the plague."
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