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Courtyard Richmond North/Glen Allen

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173 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Richmond North/Glen Allen
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Showing 172: English reviews
Charlotte, North Carolina
Reviewed 20 May 2015

We stayed in this hotel last year (and had no issues) for a baseball tournament and were required to stay here again this year. We arrived on Friday- late afternoon, no line at check-in, got a room on the 4th floor as requested (#423). We dropped off our bags in the room and went for an early dinner at the...

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Helpful?
Thank Heidi M
Katy P, Manager at Courtyard Richmond North/Glen Allen, responded to this review

Heidi M, Thank you for your feedback! We always appreciate any and all comments that are shared with us about our hotel. Although you had some issues with your room, I'm glad that our team responded immediately and were able to get you settled in your new room. We did have some maintenance issues over your weekend, unfortunately, I apologize...

Manassas, Virginia
Reviewed 3 May 2015

This hotel is right off of I-295/I-95 between downtown Richmond and Ashland. Lots of shopping nearby including all the big chains -- Best Buy, Barnes & Noble, Dick's, etc. Booked a room for one night on Priceline as we were traveling through. Room was a great size with king bed and couch. Could angle the tv to watch from bed...

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1Thank Tribe93
Mentone,Ca
Reviewed 25 April 2015 via mobile

Traveling on a family vacation from California. Experienced exceptional customer service from other Marriots locations along the way until the Glen Allen/Richmond stop. Nice enough place, just nothing that would make me choose this location over another chain when returning.

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Thank heidikedwards
Roanoke, VA
Reviewed 12 April 2015

One night here on business. The room was clean and the staff was courteous. The location was good, with restaurants, etc. nearby. Good sized room, quiet. Nothing spectacular, but a good place for a short business trip.

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Thank BuddyRoanoke
Fairfax Station, Virginia
Reviewed 31 March 2015

A very average and uninspiring Courtyard. I've stayed at much better versions in this chain. The lobby and rooms are kept nice. The rooms are large and accommodating. The TVs look minuscule in the room. Could have splurged on larger TVs. The beds and pillows are about as uncomfortable as you will find. If you want a good night's sleep...

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Helpful?
Thank Todd H
Katy P, Manager at Courtyard Richmond North/Glen Allen, responded to this review

Todd H, Thank you so much for leaving your comments for us. We appreciate every review that is given as it gives us an opportunity to train and coach our staff on what our guest's needs are. We do our very best to make sure that every guest has a pleasant experience at our hotel. I'm sorry that the bed...

Reviewed 25 March 2015

Normally, Courtyard properties are suited for business travelers but this hotel was overrun with girl soccer teams. No where to sit in the lobby, food.bar area was 3 deep and the staff was not adequate for amount of kids/parents. The room was not the best mainly because it was not clean and not cleaned very well during our stay. Sheets...

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Helpful?
Thank Molins3
Katy P, Manager at Courtyard Richmond North/Glen Allen, responded to this review

Molins3, Thank you for providing us with feedback regarding your stay this past weekend. We always appreciate the extra opportunities to train and coach our staff. This past weekend we did have quite a few soccer teams in for the Jefferson Cup tournament that was here in Richmond and did everything we could to make the impact on non-Jefferson Cup...

Reviewed 25 March 2015

I have stayed at many Courtyard Marriotts and this one was better than average. The hotel was nice, clean. The rooms were spacious. The bathrooms were nice with a big shower although the shower pressure was softer than I like. We stayed as a soccer team for three nights and had no issues other than a few rooms not being...

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2Thank geoffreypc
kentucky
Reviewed 2 January 2015

The courtyard chain has pretty much been remodeled and I have come to find out through my numerous stays that a standard has been set. The staff was friendly and helpful. The room was clean and again what I have come to decide as standard for the chain. It was clean, well lit, a small fridge and very comfortable. The...

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Thank mwayc
Beverly Hills, California
Reviewed 16 December 2014

Please look for another place to stay in Glen Allen, VA other than this hotel. For the money, you can do MUCH better and not go through the terrible experience we recently had there. The staff is the rudest I have ever encountered...and we travel 200+ days a year on the road. They were all like that, so it is...

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Thank RodeoDriveCA
Katy P, Manager at Courtyard Richmond North/Glen Allen, responded to this review

RodeoDriveCA, Thank you for giving us your feedback regarding your recent stay. We do our best to provide excellent customer service to all of our guests. We apologize if we fell short of your expectations. We are strict on some of our policies, such as those dealing with credit cards, guest information, etc, but do all that we can to...

Abingdon, Virginia
Reviewed 3 December 2014 via mobile

Spent most of the week here while in Richmond. Friendly staff greets you at the door and there are more just like them throughout. Hot breakfast awaits your begging taste buds every morning, just choose the delicious selection. The rooms are very spacious and comfortable allowing one to wander around in blissful splendor. The location is minutes away from everything...

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Helpful?
Thank lrfoster160

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The new state-of-the-art lobby at Courtyard Richmond North provides greater flexibility and choices for our guests. This Glen Allen hotel's lobby features inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news via our GoBoard. ... more   less 

Additional Information about Courtyard Richmond North/Glen Allen

Address: 10077 Brook Rd, Glen Allen, VA 23059-6506
Region: United States > Virginia > Glen Allen
Price Range: $175 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond North/Glen Allen 3*
Number of rooms: 150
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Also Known As:
Courtyard Richmond North/Glen Allen Hotel Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond North/Glen Allen staff and other travellers.
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Virginia, United States
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“I always prefer higher floors.”
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“Big room on first floor.”
KingofCherryValley, 1 Mar 2016 | Read review
“Get on back side--toward road not parking lot.”
thomasn810, 26 May 2015 | Read review
5 of 5