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Aloft Richmond West

Booking.comUS$119*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Aloft Richmond West
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364 Reviews from our TripAdvisor Community

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Showing 363: English reviews
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College Station, Texas
Reviewed 6 days ago NEW

This hotel was extremely uncomfortable. We checked in and the first room we went to was a solid 85 degrees. The A/C would not turn on so they moved us to another room that the A/C worked some. We had to sleep ontop of the sheets because the A/C that was set to 66(was told anything lower would cause it...

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Helpful?
Thank James M
sethweiss, General Manager at Aloft Richmond West, responded to this review

I just wanted to apologize for this situation in regards to the AC and smoke detector. I agree that this is unacceptable and I do apologize for these issues. I will follow up with the team to emphasize that all life safety devices must be working properly and in place. We are in the process of replacing the central roof...

Naugatuck, Connecticut
Reviewed 2 weeks ago

This hotel is in a recently developed "town square." There is a mixture of residential, commercial, and restaurants within easy walking distance. We have stayed here several times when visiting the area.

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Helpful?
Thank jojo603
sethweiss, General Manager at Aloft Richmond West, responded to this review

Thank you for taking the time to review our hotel. The team and I really appreciate your repeat business. We are very pleased to be in such a great area of Richmond/Short Pump with plenty of options for dining within walking distance. Hope to see you soon, Seth Weiss General Manager

Greensboro, North Carolina
Reviewed 3 weeks ago

We stayed here with a wedding block the last weekend in April. It was a great location as you can walk to all of the bars and restaurants in the shopping center. We shared a room with another couple and the 4 of us were very comfortable. They carry Bliss products as their toiletries. It was a very modern hotel...

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Helpful?
Thank am57500
sethweiss, General Manager at Aloft Richmond West, responded to this review

Thank you very much for your excellent review. We pride ourselves on providing all of our guests with a modern, fun and comfortable hotel and I am glad we met those expectations during your stay. We are also very lucky to be in such a great area with lots to do around us. I will pass on your comments to...

charlottesville
Reviewed 21 April 2017

I read the reviews about noise before I booked this property and booked anyway because I though maybe they were exaggerated...unfortunately, they weren't. The walls are extremely thin. My neighbor was on speaker phone and I could hear her entire conversation. That didn't bother me as much as the structural noise from the hotel which prevented me from sleeping. I...

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Helpful?
Thank cvillegal99
sethweiss, General Manager at Aloft Richmond West, responded to this review

Thank you very much for your review of our hotel. I do apologize for the noise coming from the adjacent rooms. We strive to provide all of our guests with a good night sleep and I am very sorry we did not uphold that standard for you during your stay with us. Sincerely, Seth Weiss General Manager

Bergen Co., New Jersey
Reviewed 14 April 2017

I stayed here solo in late March with my son playing in the Jefferson Cup soccer tournament at the West Creek Park complex in Henrico (about a 15 minute drive). This hotel, which is conveniently located in the very attractive West Broad Village complex, which is host to a multitude of shops, restaurants, bars, housing, etc., is exactly what I...

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Helpful?
Thank World17
sethweiss, General Manager at Aloft Richmond West, responded to this review

Thank you for taking the time to review our hotel. Your comments are much appreciated and I will share them with the team. We pride ourselves on providing a clean, comfortable, and functional room and I am glad we were able to do that during your stay along with a great area and vibe. We hope to see you again...

Reviewed 12 April 2017 via mobile

I came with a friend of mine for one night and it was the best experience. The the staff was unbelievably generous. The room was perfect and very clean and in an excellent location. The whole place looked very maintained and greatly managed. The food we ordered was amazing, very tasty.

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Helpful?
Thank Veronica B
sethweiss, General Manager at Aloft Richmond West, responded to this review

Thank you very much for your wonderful review. I will pass along to the team in our morning meeting. We pride ourselves on providing the best possible experience and I am glad we were able to accomplish that for your stay. Thanks again for the great comments. Sincerely, Seth Weiss General Manager

Annapolis, Maryland
Reviewed 12 April 2017

To be honest this is in a GREAT location...you can walk to tons of restaurants! It's close to the highway but not on it so no highway noise. There is a small but nice pool with a little patio off the pool. Sadly, the staff kept stepping out on to the patio to smoke (in the non-smoking hotel). The room...

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Helpful?
Thank Annapolis_Amy
sethweiss, General Manager at Aloft Richmond West, responded to this review

I just wanted to apologize for the issues with the Bar noise. On Saturdays we do have a Salsa Event in our hotel and we do have the ability to have them turn down their music as to not interfere with our guests. Also, I have alerted the appropriate departments to smoke in another area that is inconspicuous. Are business...

New York
Reviewed 8 April 2017

The walls between rooms are PAPER THIN. On my first night I listened to my neighbor talking on speakerphone and could clearly hear every word he said and every word the person on the phone said. And I didn't have my ear pressed against the wall or anything - I was just lying on my bed. So, if you stay...

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Helpful?
Thank topstep
sethweiss, General Manager at Aloft Richmond West, responded to this review

Thank you for taking the time to review our hotel. I am very sorry in regards to the noise from the room next door. We have been working on a solution to this issue and should be rectified moving forward. Please let me know next time you are in town so that we can provide you with a quiet room...

Staten Island, New York
Reviewed 5 April 2017 via mobile

This hotel is so cool. So many things I want to mention. The beds are dangerously comfortable. Being that I was there for work no vacation, I found myself having a hard time getting up in the morning. I stayed in a king size room, that had plenty of space all around, the shower was big and super modern looking....

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Helpful?
Thank Christina C
sethweiss, General Manager at Aloft Richmond West, responded to this review

I just wanted to take the time to thank you for reviewing our hotel I am so happy that you enjoyed your stay, as well as, all our amenities. We do use a special mattress for the Aloft Hotels so you will need to come back to enjoy the mattress. I will pass on your wonderful comments to the staff....

Philadelphia, Pennsylvania
Reviewed 1 April 2017 via mobile

We stayed here during a local soccer tournament and contrary to other reviews we had a pleasant stay. The room was clean and comfortable and the staff was pleasant and attentive. The fitness room was adequate, only issue was a broken universal machine but there was enough other equipment to modify exercises and still have a decent workout on the...

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Helpful?
Thank 1antonacci
sethweiss, General Manager at Aloft Richmond West, responded to this review

Thank you for reviewing our hotel. The staff and I are very happy that you enjoyed your stay. We are very lucky to be in West Broad Village with all the great eateries and shops in walking distance from us and some restaurants just under us. We all hope to see you again soon. Sincerely, Seth Weiss General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Aloft Richmond West is set in the hot new West Broad Village lifestyle center, just minutes from shopping at Short Pump Town Center, the Innsbrook Office Park, and downtown Richmond. ... more   less 

Additional Information about Aloft Richmond West

Address: 3939 Duckling Dr, Glen Allen, VA 23060-5895
Region: United States > Virginia > Glen Allen
Price Range: $170 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Richmond West 3*
Number of rooms: 135
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Also Known As:
Aloft Richmond West Hotel Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Richmond West staff and other travellers.
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Questions? Get answers from Aloft Richmond West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The bar is on the 2nd floor; the higher, the quieter.”
World17, 14 Apr 2017 | Read review
“Try to get a room on an upper level far from the elevator”
Annapolis_Amy, 12 Apr 2017 | Read review
“5th floor away from the elevators.”
F4594UFfrankp, 26 Mar 2017 | Read review
“All rooms are great”
reemamohammed786, 21 Feb 2017 | Read review
“Find a room in another hotel”
cruisecritic201, 6 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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