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Richmond Marriott Short Pump

Traveller (153)
Room & Suite (47)
Dining (15)
Certificate of Excellence
Overview
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4240 Dominion Boulevard, Glen Allen, VA 23060 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
Additional information
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Offers from Richmond Marriott Short Pump
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Rooms
Jan. 27Jan. 28
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1 room, 2 adults, 0 children
Standard Room
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Reviews (228)
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228 results
Traveller rating
133
60
14
15
6
Traveller type
Time of year
LanguageEnglish
133
60
14
15
6
Show reviews that mention
All reviews the concierge lounge m club short pump mood lighting front desk sliding glass platform bed pool and fitness center hotel is lovely first floor bathroom door room service hotel is located office park platinum member up to date lounge area
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1 - 5 of 228 reviews
Reviewed 5 days ago

I have severe allergies and decided to try the Stay Well room. The Rabbit Air purifier is great, as are the memory foam mattresses (they were latex, but are covered so much that I didn't have a reaction). I could breathe easier in there than...More

Date of stay: January 2019
Thank Laurie S
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded 3 days ago

Laurie, I am so happy to learn how much our Stay Well Room helped make your stay perfect. It is wonderful to hear the air purifier helped with your allergies and that you slept so soundly. We do appreciate your feedback on the room features...More

Reviewed October 7, 2018

Our stay began in a promising way with a very warm greeting by the front desk clerk, who thanked me for my loyalty and Platinum status and also wished me a belated happy birthday, which was completely unexpected and kind. Our room itself (445 I...More

Date of stay: September 2018
Thank FanofTA
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded October 8, 2018

Thank you for taking the time to write such a detailed review of your stay with us. We take our customer feedback very seriously and will indeed be discussing everything you have mentioned. I would like to start by saying I am thrilled you received...More

Reviewed September 27, 2018 via mobile

Aside from the fact that the cold decorating looks more like a prison with all the concrete, gray walls, and exposed ceiling tubing, than a Hotel, it's the most uncomfortable and unwelcome Hotel I've ever stayed in and I travel a lot!! The rooms remind...More

Date of stay: September 2018
Thank Gina M
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded October 3, 2018

Thank you for sharing your thoughts, Gina. We were surprised by your comments and feel as though you may be reviewing a different hotel as your comments do not describe the appearance of our property. We hope that if you're ever in Glen Allen that...More

Reviewed September 25, 2018

I knew this Marriott had a good reviews and it is a pretty, modern hotel, but it was a disappointing stay. First, the good: the bed was very comfortable and the bathroom, including the water pressure, was very nice. Now, the not-so-good: we had booked...More

Date of stay: September 2018
1  Thank Jessica H
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded September 26, 2018

Thank you for bringing this to our attention, Jessica. While we do our best to ensure guests receive the room type they requested during their booking, unfortunately, it can depend on the room availability upon check-in. Your frustration is understandable, though we do our best...More

Reviewed September 18, 2018 via mobile

Currently staying here, got in fairly late after many flight delays. Was not greeted as a Gold Elite member, was not given an upgrade, I had requested a high room which I did not get either, had requested additional items for the room which I...More

Date of stay: September 2018
Thank DonnaL1420
Response from MarriottRichmondWest, General Manager at Richmond Marriott Short PumpResponded September 19, 2018

Your frustration after many flight delays of coming to a room that did not meet your expectations is understandable, Donna, and we apologize for your experience. If you are still in house, please reach out to our front desk team as we’d love the opportunity...More

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About
Description
The Richmond Marriott Short Pump is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel in Glen Allen, Virginia features a classy lobby bar, eclectic restaurant, more than 6000 More square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Wheelchair Access
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
243
Price range
US$133 - US$246 (Based on Average Rates for a Standard Room)
Formerly known as
Richmond Marriott West
Also Known As
Richmond Marriott West Hotel Glen Allen
,
Marriott Hotel Glen Allen
,
Marriott Glen Allen
,
Glen Allen Marriott
Location
United States > Virginia > Glen Allen
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
243
Price range
US$133 - US$246 (Based on Average Rates for a Standard Room)
Formerly known as
Richmond Marriott West
Also Known As
Richmond Marriott West Hotel Glen Allen
,
Marriott Hotel Glen Allen
,
Marriott Glen Allen
,
Glen Allen Marriott
Location
United States > Virginia > Glen Allen
Photos
Traveller (153)
Room & Suite (47)
Dining (15)
Pool & Beach (1)
Nearby
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Nearby AttractionsSee all 27 nearby attractions
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Questions & Answers
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lightchaser
July 23, 2016|
AnswerShow all 4 answers
Response from lafrancisf | Reviewed this property |
Amazingly comfortable. I love a comfortable supportive bed.
1
Vote
TravelingThruEurope
December 22, 2015|
AnswerShow all 2 answers
Response from Saxeygirl | Reviewed this property |
I think the Club Lounge is for Marriott platinum members. We are so enjoyed it very much. Open most hours for soft drinks, coffee, and a few snacks and the breakfast was very nice. REAL scrambled eggs, fruit, sausage... More
0
Votes
CharriStewart
November 11, 2015|
AnswerShow all 3 answers
Response from Platinum2VA | Reviewed this property |
The pool area was painted and "refreshed" - acccording to my husband, who used the pool. He said that it was very pleasant, and the temperature was much better(warmer) than before the renovation.
0
Votes
Room Tips
"If you have allergies, get a Stay Well room. Don't bother with Concierge Lounge."
lauries923
5 days ago
Read review
"Ask for room facing away from parking lot and center courtyard; back side of hotel might face greenery"
FanofTA
Oct. 7, 2018
Read review
"Avoid any room ending in 38: you'll be right next to the elevator bay"
jessicahH6605MQ
Sep. 25, 2018
Read review
"If you stay away from elevator it will be quiet."
Rob_Gillis
Aug. 3, 2018
Read review
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