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All reviewsfront deskwithin walking distanceomeletindoor poolexcellent staystaff was friendlybusiness tripshort pumpconvenient locationenjoyed my stayclean roomsshopping and restaurantsgreat place to stayvery nice hotelwould stay here againfree breakfastbed was comfortable
Stayed here for one night, the pillow cases were dirty on our bed had to call housekeeping to change. Asked for rollaway bed when i Checked in at two went out came back at 6:00 still no bed, called front desk they said it was...More
You could tell the employees priority was to provide good service - as it showed. Some travelers are just finicky or like to complain. When I stay at a hotel I look for three key components: cleanliness, value and service. In terms of cleanliness, it...More
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded 2 weeks ago
Thank you for taking time to complete a survey. We are happy that you enjoyed your stay and could tell that good service is important to our team. We do hope that we can welcome you back again soon!
On 6/16/18, I spent one night at this hotel. I found the front desk staff professional and friendly. However, I was disappointed in the condition of the room itself. The room (#431) and carpet seemed dated, reflecting a somewhat gloomy appearance. In the bathroom, the...More
I really like this hotel. It’s clean and comfortable and the staff are just great! Stacey and Nina on the front desk are always welcoming, kind and want to make your stay the best. Breakfast is good with a buffet and Chef can’t wait to...More
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded 4 days ago
Thank you for taking time to complete this review. We are happy to hear that you enjoy your stay and the service received from our staff. We hope that we can welcome you back again soon!
The room was comfortable, clean, and roomy. The hotel is located in a nice area near shopping and within walking distance of restaurants. It's very convenient, right off two interstates. The pipes are a bit noisy so when other guests use the water, you can...More
Thank Julie N
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded 5 days ago
Julie, thank you for taking time to review the hotel. We appreciate your feedback! Unfortunately water noises are hard to prevent, but we are happy that it didn't bother you too much. We do hope we can welcome you back again soon!
Response from Carter M | Property representative |
Thank you for reaching out. The windows do open about 4 inches but have a safety bare that does not allow it to go further. The window is about 4 feet tall and opens from top to bottom. I hope this helps and please let... More
Thank you for reaching out. The windows do open about 4 inches but have a safety bare that does not allow it to go further. The window is about 4 feet tall and opens from top to bottom. I hope this helps and please let me know if you have further questions.