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Hilton Garden Inn Richmond Innsbrook

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Traveller (45)
Room & Suite (52)
Dining (12)
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Overview
  • Excellent51%
  • Very good27%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“front desk”(82 reviews)
“omelet”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Richmond Innsbrook
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Richmond Innsbrook
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jul. 8Jul. 9
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (745)
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Traveller rating
367
204
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367
204
95
47
26
Show reviews that mention
All reviewsfront deskwithin walking distanceomeletindoor poolexcellent staystaff was friendlybusiness tripshort pumpconvenient locationenjoyed my stayclean roomsshopping and restaurantsgreat place to stayvery nice hotelwould stay here againfree breakfastbed was comfortable
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1 - 5 of 739 reviews
Reviewed 2 days ago via mobile

Stayed here for one night, the pillow cases were dirty on our bed had to call housekeeping to change. Asked for rollaway bed when i Checked in at two went out came back at 6:00 still no bed, called front desk they said it was...More

Thank Phillygirl1105
Hotel's Favourite
Reviewed 3 weeks ago

You could tell the employees priority was to provide good service - as it showed. Some travelers are just finicky or like to complain. When I stay at a hotel I look for three key components: cleanliness, value and service. In terms of cleanliness, it...More

Thank wfudd
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded 2 weeks ago

Thank you for taking time to complete a survey. We are happy that you enjoyed your stay and could tell that good service is important to our team. We do hope that we can welcome you back again soon!

Reviewed 4 days ago

On 6/16/18, I spent one night at this hotel. I found the front desk staff professional and friendly. However, I was disappointed in the condition of the room itself. The room (#431) and carpet seemed dated, reflecting a somewhat gloomy appearance. In the bathroom, the...More

Thank mango_eater
Reviewed 5 days ago via mobile

I really like this hotel. It’s clean and comfortable and the staff are just great! Stacey and Nina on the front desk are always welcoming, kind and want to make your stay the best. Breakfast is good with a buffet and Chef can’t wait to...More

Thank Rlgosling
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded 4 days ago

Thank you for taking time to complete this review. We are happy to hear that you enjoy your stay and the service received from our staff. We hope that we can welcome you back again soon!

Reviewed 1 week ago

The room was comfortable, clean, and roomy. The hotel is located in a nice area near shopping and within walking distance of restaurants. It's very convenient, right off two interstates. The pipes are a bit noisy so when other guests use the water, you can...More

Thank Julie N
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded 5 days ago

Julie, thank you for taking time to review the hotel. We appreciate your feedback! Unfortunately water noises are hard to prevent, but we are happy that it didn't bother you too much. We do hope we can welcome you back again soon!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$106 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$106 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (45)
Room & Suite (52)
Dining (12)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
badgerfansx3
July 16, 2017|
AnswerShow all 5 answers
Response from LadyEll | Reviewed this property |
I had a car You may need to call them for that answer.
0
Votes
Cora C
August 18, 2015|
AnswerShow all 2 answers
Response from Carter M | Property representative |
Cora, Thank you for reaching out. The windows do open about 4 inches but have a safety bare that does not allow it to go further. The window is about 4 feet tall and opens from top to bottom. I hope this helps and please let... More
0
Votes
Cathy B
June 25, 2014|
AnswerShow all 2 answers
Response from Sara D | Property representative |
Unfortunately the hotel does not currently offer any shuttle services. The airport does have several rental car agencies as well as taxi services available.
0
Votes
Room Tips
"Rooms near the "Place" celebration facility across the corridor may be nosy of there is a late..."
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"They have 10 suites... awesome if you can get one."
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"We like the rooms furthest from the elevator. Corner room was excellent."
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"For a non-driver, walks to the Starbucks was pleasant; any further you should Uber."
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