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Holiday Inn Express Harrisonburg

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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Harrisonburg
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233 Reviews from our TripAdvisor Community

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Showing 232: English reviews
Bellefonte, Pennsylvania
Reviewed 20 August 2016

Check in was a breeze...quick, pain free, professionally dressed and a great personality! Unfortunately, they're the only ones...the tall thin breakfast lass, one morning, has zero personality and the "red head" at the morning counter dresses poorly for the position she is in, looks disheveled and doesn't return "good mornings"...maybe she's tired, I don't know. The room is average but...

Thank Michael M
Scott C, General Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear MadMaxx63, I can't tell you how much I appreciate your detailed review of our hotel. I'm very glad you enjoyed your stay with us. You gave us an idea of a few things we can do to improve the experience and we will certainly do everything we can to make your next stay even better! Thank you so much...

Reviewed 7 August 2016 via mobile

I love the fact that this place is super clean and smoke free! The rooms are spacious, they have soaps and mouthwash in the bathroom, not to mention the beds are actually very very comfortable. They have a pool and the wifi works great. They also have a great breakfast set up! I'd definitely stay here again.

Thank Brandie H
Scott C, Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear Brandie H, Thank you so much for sharing your experience with us! We do everything we can to ensure every guest leaves our hotel feeling the same way you did. Cleanliness, breakfast and wifi are some of the most important parts of the experience. We also love that you enjoyed our pool! Have a great day and stop in...

Chepachet, Rhode Island
Reviewed 5 July 2016 via mobile

The front desk person was courteous and quick at getting me checked in. It's a great location right off the highway but still quiet. The room was very clean. The kcup coffee machine is definately a plus. However, the room lacked plug ins on the bedside table lamps so I had to go in search of a wall outlet to...

Thank Ka1hy
IHGService, Guest Relations Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear Ka1hy, Thank you for taking the time to review our property. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the front office service, great location, clean rooms and adequate amenities. I have taken note of your concerns regarding the bathroom fan and shower. Allow me to...

Allentown, Pennsylvania
Reviewed 3 July 2016 via mobile

We stopped here in the middle of our long road home. The room was nice. It was a typical room. The air conditioner worked very well! The cinnamon rolls were fantastic! We didn't go to the pool since we just slept there. Rachel was a sweetheart! Very personable. Great place to stay for a quick over night.

Thank Brendamania
IHGService, Guest Relations Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear Brendamania, Thank you for taking the time to write us a review regarding your recent stay. We are happy that you found our rooms to be nice, air conditioning unit working well and cinnamon rolls fantastic. We are truly touched and grateful for your very kind review. We hope that other travelers will find your comments beneficial. Once again,...

Middleburg, Florida
Reviewed 1 July 2016 via mobile

Front desk clerk Jack was very helpful. Hotel was clean, basic layout. Room was spacious and included a small refrigerator. Ample parking and building was secure requiring a room key to enter via side doors. Breakfast was surprisingly plentiful. Basic fare, coffee bar, eggs, sausage, biscuits and cereals. Didn't use the pool or hot tub. Very heavy chlorinated. We stayed...

Thank jaxdawg904
IHGService, Guest Relations Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear jaxdawg904, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and I apologize for the pool...

Harrisonburg, Virginia
Reviewed 27 May 2016

I asked the man working there for help checking into a room, and he seemed as though he was in a very bad mood. He proceeded to talk down to me and basically insulted me when I had trouble finding my room. I believe his name was Scott. Terrible customer service, luckily other staff members were friendly and were able...

Thank frenzi1414
Mike C, Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear frenzi1414, I am sorry to hear that you had a bad interaction with one of the staff. This is quite out of the ordinary since Scott gets more positive feedback from the guests than any other staff member. I do not know the exact conversation that took place but I am sorry that it was not the customer service...

Lancaster, Ohio
Reviewed 19 April 2016

We stayed two nights while visiting JMU. The hotel is just a few miles south of campus and is easy to find. The staff is polite, well-spoken, and very helpful. The two queen bedroom was clean and quiet, and the beds themselves were very comfortable. Housekeeping staff does an excellent job. The only complaint I might offer was that the...

1Thank Michael R
Mike C, General Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear mchlrb69, We appreciate that you enjoyed our hotel and that you found the staff staff polite and the breakfast good. We got toilet tightened up so no one will take an unexpected plunge. I have passed on your kind comments to housekeeping and they are appreciative. We hope to see you again!

Reviewed 19 April 2016 via mobile

This is our eighth consecutive night in an HIE, and by a wide margin the worst. This property is in desperate need of an upgrade. The bed of old and well worn. No table next to the chair. The laminate is falling off the night table. The bathroom fan is quite loud and cannot be shut off. No morning newspaper...

Thank Jim R
Mike C, Front Office Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear Jim R, I am sorry to hear we did not live up to your expectations during your stay and that you will not be staying with us again. I hope you will reconsider. To address some of your issues I will have maintenance check that night stand and the mattress in that room because we generally get compliments on...

Reviewed 12 March 2016

This hotel is fine for a quick stay overnight, we stayed here while visiting JMU. If you are going to Massanutten, it is much better to stay in Massanutten as it is a drive from any Harrisonburg hotel. The rooms were comfortable and clean, the breakfast was delicious. The only disappointing thing was that the hot tub was broken, but...

Thank Emma K
Mike C, Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear Emma K, Thank you for giving us your feedback. We are pleased to hear your stay was clean and comfortable and you enjoyed the breakfast. Unfortunately we had part break in the hot tub heater and were waiting on new part to arrive for repair. I am sorry you were unable to utilize that amenity while here but it...

Budd Lake, New Jersey
Reviewed 24 February 2016

I had a confirmed reservation in this hotel, guaranteed for late arrival. We arrived late in the evening from a multiple state drive to drop my son off at JMU. Despite having paid ahead of time for my room and guaranteeing a late arrival, they gave my room to someone else. We ended up with a room that only had...

Thank Marybeth F
IHGService, Guest Relations Manager at Holiday Inn Express Harrisonburg, responded to this review

Dear Marybeth F, Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience you had with your reservation. I would like to follow up on this situation that is why I have sent you a private message to obtain more information. I hope that you can respond at your soonest available...

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04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel Harrisonburg, is sure to meet your every expectation. Just off I-81 (exit 243) on Route 11, this hotel provides ideal access to many significant venues of the Shenandoah Valley. We are just minutes away from Bridgewater College, Eastern Mennonite University, and James Madison University with easy access to Shenandoah Regional Airport. Local businesses include SYSCO, Truck Enterprises Inc., Coors, Wal-Mart Distribution, Merck, Walker, Tyson Foods, Cargill Foods, and Packaging Corporation of America. If it is recreation and fun you are looking for, this hotel is convenient to the Valley Lanes, Rockingham County Fairground, Shenandoah National Park, Massanutten Resort, Luray Caverns, New Market Battlefield, Endless Caverns, Natural Bridge, Blue Ridge Parkway, and Skyline Drive. A great variety of restaurants in the Harrisonburg area are available for your dining pleasure. All our rooms come with the Simply Smart Bedding Collection, cable TV with HBO and optional pay-per-view services, microwave/refrigerator and high-speed Internet access. Come enjoy the Holiday Inn Express Harrisonburg! ... more   less 

Additional Information about Holiday Inn Express Harrisonburg

Address: 3325 S Main St, I-81 Exit 243, Harrisonburg, VA 22801-2675
Region: United States > Virginia > Harrisonburg
Price Range: $158 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Harrisonburg 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Holiday Inn Express Harrisonburg Hotel Harrisonburg
Holiday Inn Harrisonburg
Harrisonburg Holiday Inn
Hotel Style:
#7 Romantic Hotel in Harrisonburg
#7 Family Hotel in Harrisonburg
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Harrisonburg staff and other travellers.
6 questions
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Arlington, Virginia
New Jersey
6 months ago
West Chesterfield, New Hampshire
4 months ago
New York City, New York
Moundsville, West Virginia
over a year ago

See all questions (6)

Questions? Get answers from Holiday Inn Express Harrisonburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay there”
readwill1, 10 Apr 2017 | Read review
“Unless you want a view of the truck stop/gas station, you will want to avoid the south side of the hotel.”
kkauhane, 20 Jan 2017 | Read review
“Choose and upper floor room...Car headlights wake you up in the early morning in the ground floor rooms”
jamesl618, 13 Oct 2016 | Read review
“JMU Shuttle will pick you up right out front on Football game days!”
O6284HKpeterb, 11 Oct 2016 | Read review
“Do not trust that this hotel will honor a confirmed reservation..”
MarybethF233, 24 Feb 2016 | Read review
5 of 5
US$99* /night
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