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Sheraton Herndon Dulles Airport Hotel

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Sheraton Herndon Dulles Airport Hotel
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441 Reviews from our TripAdvisor Community

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Banner Elk, North Carolina, United States
Reviewed 2 days ago NEW

Far below usual Sheraton standards. Consistently poor service during my brief stay. Arrived shortly after 5PM and waited about an hour in the lobby for our room to be cleaned. Equally poor service in lounge and dining room. Bartender nowhere to be found and finally had to go to front desk for them to track him down. Dining room had...

Thank Doug S
Newport, Delaware, Usa
Reviewed 4 days ago NEW

Big stain on the carpet as you enter the room, wallpaper peeling off in a variety of places that could be fixed easily enough if people cared enough. No menus or info concerning services, room service, or restaurant. Phone between beds non-functional. AC having to work really hard to keep room 72 degrees and would have liked it cooler. No...

Thank Dr_Newport
GGurc, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Dr_Newport, I am very sorry that your experience was not satisfactory and you found your room condition to be unacceptable amongst other service failures. I am willing to discuss this with you and hope that you will reach out to me via phone. I would like to inspect the room myself and Tripadvisor doesn't give me names, dates of...

A TripAdvisor Member
Level Contributor
5 reviews
Reviewed 1 week ago via mobile

Been here for 7 nights. Have never had clean bedding. Called front desk twice, they finally showed up at door and handed us clean sheets to change ourselves. When returning to room each day comforter is pulled up like they have made bed, pull it back and they haven't even pulled up sheets. Pillows are completely flat. Have asked for...

Thank A TripAdvisor Member
GGurc, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Guest, Please reach out to me by dialing zero as I would like to reach out to you personally to address the poor observations you've shared. I look forward to speaking with you.

Spotsylvania Courthouse, Virginia, United States
Reviewed 1 week ago

Where to begin...... We reserved a block of rooms for a youth softball tournament. Our check in time was supposed to be at 3:00p.m. however when we arrived after 4:00p.m. our rooms were not ready and the gentleman at the front desk told a housekeeper that was standing around to go finish cleaning the rooms. One of our families waiting...

Thank Ali H
GGurc, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Ali H, On behalf of the property, please accept my sincerest apology for failing to meet your expectations. We are truly a better hotel than you experienced. As there is no excuse for these deficiencies, I have looked into the situation with my team and found that the group had requested to have rooms that were close to each...

Rochester, Minnesota, United States
Reviewed 2 weeks ago via mobile

Arrived at the hotel at 10:20 pm and it took over 30 minutes to check in as there was only one person at the desk, plus she did not care when some one blatantly cut the line and there was clearly tension present. The clock radio was connected to the same plug as the light, so when you turned on...

Thank Susie K
GGurc, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear SusieK, Thank you for sharing your experience. I am very sorry that your arrival was not speedy and efficient, which is our standard. I have looked into the cause of the issue and have made adjustments to ensure non-reoccurrence. We are also visiting every room in the building to make sure that the clock is not tied to the...

Reviewed 2 weeks ago

Arrived at 12.30am only to find the room had not been made up. The night manager offered to make up the room because they were fully booked, but after 10 hours of travelling I could have wept. This is not what you expect from a Sheraton. Come on raise your standards. Thanks to the night manager who sorted the room.

Thank recoco
GGurc, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Recoco, I am so sorry to have read about your experience. This is not our standard and I would like to look into this further if you wouldn't mind reaching out to me at the hotel. Thank you for taking the time to alert us.

Washington DC, District of Columbia
Reviewed 3 weeks ago

I just completed an overnight stay at the Sheraton Herndon Dulles and had a pleasant experience. The shuttle picked me up at Dulles Airport within 15 minutes of my call to the hotel. The drive from the airport to the hotel was less than 10 minutes. Check-in was easy, and my SPG Platinum status resulted in an upgrade to a...

Thank MikeJet88
GGurc, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear MikeJet88, Thank you for taking the time to review our hotel. I know how many nights a year you are on the road being a Platinum guest. I will share your feedback with the rest of the team. Come see us again!!

Manchester, New Hampshire
Reviewed 3 weeks ago via mobile

I've stayed here a number of times and it is a will looked after property that they keep clean and in decent working order. The bartender had been there forever and can be fun and personable. Breakfasts can be hit or miss, this trip we went elsewhere as it did not look appetizing.

Thank Kevin D
GGurc, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Hi Kevin, Thank you for taking time to share your experience and share compliments about the bartender's personality. I also appreciate the opportunity to look into breakfast presentation. We value all guest feedback as an opportunity to understand where we need to focus our attention. Thanks again for sharing!

Reviewed 3 weeks ago

After a 5 hour flight coast-to-coast and a 1hr drive from BWI, I arrived to this Sheraton to check in. Tired and hungry, I presented my credentials and was waiting for my status gift when I was told. Sorry, we have no more rooms available, we've booked you in at the Candlewood suites. I went completely "Chris Tucker" and said...

1Thank Ben S
GGurc, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear BenS, I wish I was responding about a better experience, and I am personally sorry for the incident you were faced with. I am happy to discuss further with you via telephone. Please feel free to reach out to me. thank you.

Kent, Washington
Reviewed 10 March 2017

We had to book a hotel last minute because we missed a flight. Ended up booking at the Sheraton for a low price and were a little worried. We were so thankful for such a wonderful experience! The hotel was near the airport, clean and beautiful rooms, with really friendly staff!

Thank rimohler
Management response:

Dear rimohler, We are thrilled that you had a great experience, found it a great value and convenient to the airport. Even more, our friendly staff works hard to make positive impressions. Thank you for recognizing them. I'm sorry you missed your flight but hope you choose us again next time you need a hotel in the area. Thank you...

152 photos of this hotel

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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $112 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Reservation Options:
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Hotel Style:
#14 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Herndon Dulles Airport Hotel staff and other travellers.
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Questions? Get answers from Sheraton Herndon Dulles Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No views here. This is more of an express hotel overall. As an SPG member, it is a disappointing way to spend points.”
Dr_Newport, 20 Apr 2017 | Read review
“Book at Hilton”
bensH5762ID, 28 Mar 2017 | Read review
“You can get pizza delivered quickly to your room!”
rimohler, 10 Mar 2017 | Read review
“Large desk in King room is perfect for working”
  • Great temperature control
  • Desk
  • Entrance
  • TV and wardrobe
  • Bed
  • Corner and soft lighting
AuthorCMelanson, 25 Feb 2017 | Read review
“5 th floor was exclusively for Starwood member, a nice amenity!”
Darcey320, 19 Jan 2017 | Read review
5 of 5