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Sheraton Herndon Dulles Airport Hotel

4.3 km from Herndon centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
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13715 Sayward Dr, Herndon, VA 20171-6305
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426 Reviews from our TripAdvisor Community

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Showing 405: English reviews
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Reviewed 1 week ago

This was a last minute booking for me as most of my travels are. I called ahead to see if they offered a special rate for my company and to ask about the shuttle. When we arrived I again asked about the company rate and club room and the night auditor said no, and did not even offer an upgrade...

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Helpful?
Thank Kyle T
Management response:

Dear Kyle T, Thank you for taking the time to share your recent experience. We strive for better. Your feedback about the club lounge and shuttle experience indicates that we have some inconsistencies and training opportunities for me to correct. Additionally, thank you for your feedback about the food at the bar and the bartender himself. I will let the...

Bengaluru, India
Reviewed 3 weeks ago

The hotel is located near the airport in a very convenient and comfortable place. We were picked up from the airport and the staff at the hotel were very helpful during check in. we stayed therefor three nights and we had a very comfortable stay. Breakfast was good and the staff were good. The hotel has lot of parking and...

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Helpful?
Thank loki_knows
Management response:

Dear LokiKnows, Thank you so much for taking time to share your experience. I am thrilled that you found the hotel very comfortable and moreso, the staff very helpful. I have shared your feedback as a testament to the efforts that they make every day. I'm glad that you enjoyed breakfast and were pleased with the facility and parking overall....

Bangkok, Thailand
Reviewed 4 weeks ago

I stayed here during the New Year holiday, and really enjoyed my stay. Night and day difference between the Sheraton and that OTHER hotel right next door! Very friendly and efficient staff. The room was attractive, and clean - furnishings, bedding, bath - all had the feel of a much more expensive hotel. Very convenient location - just an exit...

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Helpful?
Thank DonHenson
Management response:

Dear Don, Thank you very much for your detailed feedback. The team works very hard to make positive impressions with guests. Naming us the "BEST hotel at Dulles Airport is a tremendous compliment. I also appreciate your feedback and comparison with the staff at the hotel next door. Please accept my apologies for not having the bar open later on...

Norfolk, Virginia
Reviewed 19 January 2017

Warm atmosphere and for Starwood members free breakfast and evening happy hour. Quiet floor, room was modern and wall mounted tv was a nice amenity! The hotel is close to shopping and eateries as well as to Herndon Park & Ride.

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Helpful?
1Thank Darcey320
Management response:

Dear Darcey320, I am very glad that you enjoyed your experience and found the atmosphere warm. Additionally, I appreciate you taking the time to share the positive feedback about the great location of the hotel and comfort and amenities found in the room. Please come see us again soon!!

Chicago, Illinois
Reviewed 11 January 2017

Let me go ahead and start my review by mentioning some names that I believe need acknowledgement. Thomas- By the looks of it he wears a hat with many different job duties attached to it. He was very helpful with warming my husband and I up with heat in my conceairge room. While we were there for 3 nights we...

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Helpful?
Thank CassyCole13
Management response:

Dear CassyCole13, I was thrilled to read the compliments you shared and the time you took to identify all the great experiences you had. The TEAM works very hard to exceed expectations and they will be very happy to read your feedback. Thank you for telling the world about your experience. We look forward to pampering you again soon.

Reston, Virginia
Reviewed 28 December 2016 via mobile

Required to have an early check-in and again the Sheraton came thru. At times I will need an early check-in to catch a flight late at night. The Sheraton has been very accommodating. The staff at the Sheraton has always come thru.

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Helpful?
Thank pwraith
Management response:

Dear Pwraith, Thank you very much for taking the time to share your experience with us.......and many, many others!!! Our team is committed to exceeding expectations and I am thrilled that we accomplished that with you. Come see us again!!

Seattle, WA
Reviewed 14 December 2016

Before picking this hotel I read some TripAdvisor reviews and it sounded like a good choice. I also opted not to get a rental car and just use the hotel shuttle or Uber when needed. In retrospect, given this hotels isolation from just about anything interesting, it wasn't the best choice. Should have stayed in Tyson's Corner which has more/better...

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Helpful?
1Thank ScottD58
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear ScottD58, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is some room for improvement based on your feedback. We are so excited for the metro station to be across the street from the hotel hopefully in 2019. We hope that you would still...

Toronto, Canada
Reviewed 12 December 2016 via mobile

Stayed here for two days when visiting DC for the first time. The hotel was close to the airport(IAD) and several malls that we've been to. About 40 mins drive to downtown Washington with easy access to the highways. The front desk we had was super friendly and upgraded us to the executive floor (we were only SPG gold and...

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Helpful?
Thank Jonkaramay
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jonkaramay, Thank you so much for your comments. I am glad you enjoyed your stay with us and our proximity to IAD (Dulles International Airport) was a great convenience to you. I will share your feedback about our front desk service to my team. Again thank you for the wonderful comments. We hope to see you again soon. Thank...

Reviewed 20 November 2016 via mobile

I guess I expected more from a Sheraton. 1. When I booked and when I checked in, I asked for a room close to the elevator. I had a super early flight and didn't want to have to march miles with my bags at 3.30am. She couldn't have put me in a room furthest from the elevator!!!! 2. Returned my...

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Helpful?
Thank Jessica C
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jessica C, Thank you for choosing the Sheraton Herndon Dulles. My sincerest apologies that we were unable to accommodate your request for a room close to the elevator as well as an early morning shuttle. I will discuss your concerns with the front desk about the phone not being answered in a timely fashion. This is not the way...

Duluth, Georgia
Reviewed 12 November 2016

I recently stayed here on a business trip. The hotel was close to the airport and my office in Dulles. The exterior of the hotel was nice and clean. The check in was very quick and the clerk was friendly. The carpet in the hallways was old, stained and buckled. The room was old and worn out and needed refurbishment....

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Helpful?
Thank Anita S
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Anita S, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have an upcoming renovation and we hope that you will revisit us to see the changes in late 2017. Again thank you for your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $99 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Priceline and Starwood so you can book your Sheraton Herndon Dulles Airport Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#14 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Herndon Dulles Airport Hotel staff and other travellers.
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Questions? Get answers from Sheraton Herndon Dulles Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5 th floor was exclusively for Starwood member, a nice amenity!”
 of 5 bubbles Darcey320, 19 Jan 2017 | Read review
“I think the way to get a good room here is to walk down the street to the Hyatt!”
 of 5 bubbles Elevinstar, 15 Sep 2016 | Read review
“Modern room and decor outstanding. Very clean and quite environment.”
 of 5 bubbles 674margaretn, 31 Aug 2016 | Read review
“Don't know but not Club Rooms”
 of 5 bubbles mcmurrytravels, 8 Aug 2016 | Read review
“Because we booked from a 3rd party like Trivago, all things were extra, like breakfast. I didn't even get a receipt for the room. Next time, I would consider calling the hotel directly and asking them to match those prices.”
 of 5 bubbles leebU1428HE, 4 Aug 2016 | Read review
5 of 5