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The Westin Washington Dulles Airport

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The Westin Washington Dulles Airport
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663 Reviews from our TripAdvisor Community

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Showing 639: English reviews
Reviewed 3 days ago NEW

We are actually staying here currently and I fet compelled to write this review. We booked our stay through a third party entity about a month ago, judging from the photo's and reviews along with it's proximity to the airport seemed to be a good choice. We checked in a few hours ago and immediately the disappointments began to ramp...

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Helpful?
Thank Todd W
00gC, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear Todd, thank you for staying with us and for sharing your concerns. I apologize for the poor check in experience and that you are not happy with your guest room. Please be assured that we are committed to making sure each guest has a memorable stay. Please contact the front desk so they can have an opportunity to address...

Baltimore
Reviewed 2 weeks ago

We stayed here to catch an early flight to Dulles the next day to avoid early AM traffic. The hotel was super nice and felt very modernized. Room was clean and great. The gym was beyond large and well above average. Two small suggestions: floor mat space was kind of non-existent and there is room to carve out a nice...

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Helpful?
Thank gymtraveler
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing the Westin Washington Dulles Airport for your stay. We are glad our location was perfect for you to catch your flight next morning and that you were impressed by our modern guest rooms and on-site facilities. We appreciate you recommending us to others and hope to see you again soon on your next visit to the...

Helsingborg, Sweden
Reviewed 2 weeks ago

We stayed here during one night because of the hotel's good localization nearby the Duelles Airport. Therefore we also used the transfer bus - very good service and good working. We slept incredibly good in the nice beds, so I can higly recommend it. Unfortunately, the hotel has charged us for two nights, instead of one night. Now we have...

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Helpful?
Thank linneatravells
ManagerX1, Front Office Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for being our guest and for your review. I am so happy to hear what a wonderful stay you had and that you loved our comfy beds. I am however sorry that after such a great visit you found an unexpected billing error. I am also sorry this has not been resolved to your satisfaction and for the...

Tel Aviv, Israel
Reviewed 3 weeks ago via mobile

I was here in Late January for business, unfortunately exactly as the snow storm hit, making the weekend a white stuck in the hotel weekend. However, the rooms are very clean and the bed comfortable. The location is in a small road slightly away from the main shopping areas but it is only a 10 minute walk or 5 minute...

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Helpful?
Thank IFlank
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your feedback with fellow online viewers about your stay at the Westin Washington Dulles Airport. I’m delighted to read you enjoyed your clean and comfortable room with our convenient location and parking facility which makes a great value we offer for the price. Thank you for choosing to stay with us, and we look forward to...

New York City, New York
Reviewed 4 weeks ago

Horrible hotel manager, named Rowan Al-sabyani. Hotel is ok overall, but the hotel manager (Rowan) disregarded the fact that there was no hot water, and we all had to go to client meetings smelling like crap!!She did not even acknowledge the platinum members, which you would expect she would do and at the least give some points!!!. Obviously, this hotel...

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Helpful?
Thank manechkai
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for being our guest and for your review. I am sorry for the poor experience and for the lack of empathy shown to you by one of our staff members. Our goal is to provide you with an exceptional experience from the moment you arrive until the moment you leave. I have addressed your comments with our Front...

St. Marys, Georgia
Reviewed 16 December 2016 via mobile

We stayed here the night before taking off for Thailand on an International trip. The hotel is very clean, the staff extremely nice and accommodating, and the restaurant has an excellent menu, but it has DC and Virginia prices! It is a business hotel primarily, so it does more business during the week than weekends. We would definitely stay here...

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Helpful?
Thank barefootinblueheaven
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to write about your experience at the Westin Washington Dulles Airport. We are thrilled to read that you loved our courteous associates, the food we serve, as well as our convenient location which was perfect for your needs. It was great to have you here, and we look forward to your next stay with...

Reviewed 15 December 2016

I have been staying here quite a bit recently. Great hotel bar and restaurant. However 2 complaints. 1) No outlets near the bed. So you have to charge your phone at the desk. Very bad if you use your phone as an alarm clock! 2) every time I stay here I have to have them come and look at the...

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Helpful?
Thank Pete M
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear Pete, thank you for always choosing to stay with us and for the feedback on how we are doing. I want to genuinely apologize that the issue with the TV programming has still yet to be resolved after many attempts. We truly care about each guest and want to provide a comfortable and relaxing stay. We know that you...

Canada
Reviewed 10 December 2016

The only things I look for in an airport hotel are: 1. free shuttle service 2. wifi in the room and 3. an on-site restaurant if I'm there long enough to need one In this case the room was booked by someone else so it would not have been my first choice. While there's wifi in the room, they charge...

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Helpful?
Thank Joolz604
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for being our guest and for taking time to review your stay. I apologize for the somewhat disappointing stay you had and for the difficulties you experienced connecting to the internet. We are working with our service provider to determine if there is a greater problem or if this was an isolated event. I am confident you will...

Los Angeles
Reviewed 8 December 2016

Overall very enjoyable experience, The service was excellent, professional and always with a smile. The room was clean and comfortable. Room service was prompt. The grounds are beautiful around the area. It is however in a very industrial community with office complexes all around. I was here on company business, as it seems most of the rest of the clientele...

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Helpful?
Thank LAExplorer69
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing our hotel for your recent business trip. Our associates are the best at extending personalized service and spotlessly fresh room. We will surely share your constructive comments with them for the job well done. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel General Manager, The Westin Las Vegas...

Santo Domingo, Dominican Republic
Reviewed 8 December 2016 via mobile

First time at a Westin... loyal lifetime platinum with MARRIOTT... nothing overly impressive about this property but no complaints either... was surprised that a few staff did not greet/acknowledge when they encountered me ( a MARRIOTT tradition). Parking structure was a bit removed and felt a somewhat insecure late in the evening. Breakfast buffet was average with no hot food...

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1Thank LifetimePlatinum
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thanks so much for the review of The Westin Las Vegas Hotel, Casino & Spa and we appreciate your loyalty towards our brand. We are happy you had an overall pleasant stay. Our goal is to deliver a great experience for all of our guests whether traveling for business or pleasure. We appreciate your observations and look forward to welcoming...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 

Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Ter, Herndon, VA 20171-6177
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $120 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon
Hotel Style:
#2 Green Hotel in Herndon
#6 Romantic Hotel in Herndon
#11 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Washington Dulles Airport staff and other travellers.
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Questions? Get answers from The Westin Washington Dulles Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Horrible hotel manager, Rowan!!! She is a horrible person!! Never stay there!”
 of 5 bubbles manechkai, 23 Dec 2016 | Read review
“Lagoon View”
 of 5 bubbles LAExplorer69, 8 Dec 2016 | Read review
“it does'n matter, the windows are sealed anyway”
 of 5 bubbles TrixiAction, 17 Nov 2016 | Read review
“Rooms are generally quiet and avoid airplane noise.”
 of 5 bubbles Sirpicky, 3 Nov 2016 | Read review
“rental car is necesary”
 of 5 bubbles dcwang, 25 Oct 2016 | Read review
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