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Extended Stay America - Washington, D.C. - Herndon - Dulles

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Traveller (19)
Room & Suite (13)
Dining (1)
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Overview
  • Excellent49%
  • Very good13%
  • Average10%
  • Poor8%
  • Terrible20%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Family Rooms
Kitchenette
Pets Allowed
2 Star Hotel
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Jun. 3Jun. 4
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1 room, 2 adults, 0 children
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Reviews (104)
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Reviewed June 28, 2017

I was double charged, and still have not received my money back from duplicate charge. I've called the hotel 3 times to help me, and no one can seem to figure out how to refund my duplicate hotel charge. Hotel is dirty! Literally, there were...More

Review collected in partnership with Extended Stay
Thank D3457PSdavep
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded July 2, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Reviewed June 23, 2017

I like this hotel,very good service,Costomer service good,good employee,talk nice and smile,really good,I liked ,I requested my friends go that hotel! Thanks,and good location to and close airport to and close D.C. !More

Review collected in partnership with Extended Stay
Thank Rup K
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded June 24, 2017

Thank you for sharing your wonderful experience at Extended Stay America - Washington, D.C. - Herndon - Dulles. We are delighted to read you thoroughly enjoyed your time with us and loved the service provided by our courteous associates. We appreciate you recommending us to...More

Reviewed June 19, 2017

We are really disappointed in our stay at this hotel. One night we came back to our room and the key wasn't working. I went to the lobby and one of the employee gave our room to another client. WTF ? The guy went to...More

1  Thank Guillaume C
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded June 19, 2017

Guillaume, our first priority is customer satisfaction, and we obviously failed to deliver during your business stay. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We take comments like yours very seriously,...More

Reviewed June 19, 2017

I liked staff, Barsha is so smily and customer oriented. Again Great staff that know the true value of customer service special mention for reception and the restaurant first class service, the evening menu was varied and the food exceptional the coffee creme brulee was...More

Review collected in partnership with Extended Stay
Thank gunarajl
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded June 19, 2017

Thank you for providing your wonderful feedback. We appreciate your compliments and hope to be of service in the future. Sincerely, General Manager

Reviewed June 9, 2017

Was left with little option and really wishing there was something else for me to stay. Room smelled like smoke, hotel was overall warn down, breakfast was coffee and pre-packaged muffin (nothing fresh), and the other people staying were load, up late and also smeleld...More

Review collected in partnership with Extended Stay
Thank Matt K
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded June 10, 2017

Matt, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$91 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$91 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (19)
Room & Suite (13)
Dining (1)
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Room Tips
"chose the front rooms is the batter view."
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"Good treat for a cooking place in DC area, if you rent a car as well"
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"Horrible, dirty, bad"
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"Choose another hotel"
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