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Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
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870 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Dulles Airport Hotel
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Showing 838: English reviews
Ashburn, Virginia
Reviewed 17 May 2016

The Crowne Plaza Dulles Airport just finished their remodel and the hotel looks great! The rooms are always comfortable and the staff is very friendly and accommodating. Abdel R. makes having breakfast at Houlihan's Restaurant in the morning a real pleasure! Make sure to stop in and he'll take great care of you.

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Helpful?
Thank Jessica C
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Jessica; Thank you so much for the great feedback regarding the new and improved Crowne Plaza Dulles Hotel, we are delighted to hear that you enjoyed your stay. Our staff takes great pride in ensuring our guests are comfortable and feel at home when they are staying with us. We truly appreciate the kind words for the team. It...

Annandale, Virginia
Reviewed 16 May 2016

Spent a night here last weekend with my wife for our anniversary. My office Christmas party was held here at one of their conference facilities, and the food and service were spectacular, so I figured it would be a great place to stay. I'm happy to say I was right. It recently underwent a big renovation, and we were lucky...

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Helpful?
Thank agcharest
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear agchaest; Thank you for thinking of the Crowne Plaza Dulles as your place to stay to celebrate your very special occasion. We did just complete our exciting transformation and celebrated our grand re-opening earlier in May. We are very pleased to hear that you enjoyed your stay and found the service as well as the comfortable accommodations exceeded your...

New England
Reviewed 15 May 2016

The Crowne Plaza Dulles Airport Hotel in Herndon, VA had a grand re-opening in May, 2016 after huge renovations. Every room, most common spaces, and meeting rooms have been significantly updated and enhanced. The lobby is a beautiful and welcoming place to socialize, a cafe (serving Starbucks-brand products) has been added, and the rooms updated. Common area and in-room free...

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Helpful?
2Thank AdvisingSince07
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Advising; Thank you so much for the fantastic review of the new and improved Crowne Plaza Dulles Hotel. We truly appreciate you covering with such detail all the new and exciting changes we made during our renovations over that last few months. We are very pleased to hear you enjoyed your stay and found the hotel a perfect fit...

Denver, Colorado
Reviewed 11 May 2016

Recently renovated. The room was nice. Comfortable bed. Desk. Sofa. The airport shuttle was good. There is a Houlihan's on site and a Bar Louie right next door. The staff was pleasant and attentive. I somehow damaged my iPhone charging cable so I asked at the front desk if they had one I could borrow. Ashley said they didn't have...

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Helpful?
Thank William D
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear William; Thank you for the great review and positive feedback for our hotel and customer service. We are delighted to hear that you enjoyed your stay found the newly remodeled guestroom, location, and customer service all exceeded your expectations. We appreciate your praise for Ashley and pleased to hear she was able to assist you promptly and will share...

Reviewed 10 May 2016 via mobile

Front desk + Ashely was wonderful great start to a busy week, convenient to hotels in business Conference centers. Check in was smooth and fast and Ashely was extremely helpful. Highly recommend staying.

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Thank Blue H
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Blue H.; Thank you for being our guests and taking the time to share your feedback with us. We are pleased to hear the location was ideal for you and your travel needs. We appreciate the kind words for Ashley and delighted to hear her customer service stood out to you as being exceptional, we will share this with...

Washington DC, District of Columbia
Reviewed 9 May 2016 via mobile

The customer service is excellent, especially the front desk. The lady who works in the front desk , her name is Abeer was excellent. She was very friendly, professional and up to the service . I was very happy with her service and the hotel! She has made my stay comfortable and pleasant. Rooms were clean and food at the...

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Helpful?
Thank Sawsi2007
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Sawsi2007; Thank you so much for your review of our hotel. Customer satisfaction is our top priority and we are delighted to hear that the service received from Abeer exceeded your expectations leading to a very enjoyable experience. I will share your praise and kind words with her to continue to inspire and motivate her to keep up the excellent...

Monrovia, California
Reviewed 5 May 2016 via mobile

This was the best hotel experience I've ever had away from home!! Ashley Sebastian at the front desk was the nicest friendliest person Ive ever met at any hotel in North America. Ashley sebastian has the capability of way much more than front desk. Definitely would recommend her for management position or higher

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1Thank Zach B
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Zach; Thank you very much for the wonderful review and compliments for the newly remodeled Grand Crowne Plaza Dulles and our team member Ashley.   I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback and delighted to hear the service received...

Springfield, VA
Reviewed 5 May 2016

Were it not for the colossal "fail" at the end of our journey, Crowne Plaza Dulles would have gotten a "Very Good." But the "fail" followed by the tepid customer service recovery attempts by the front desk management staff, ripped defeat from the jaws of victory and plunged the rating for this establishment to "poor." The truth is, I really,...

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Helpful?
1Thank PSUDanO23
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear PSUDan; Thank you for your candid review. We are very pleased to hear you enjoyed the newly renovated hotel, new guestrooms, Houlihan's and shuttle service. However, we truly are sorry for the unfortunate misunderstanding at the end of your journey regarding your car. Our desk was informed where the cars were being moved too but could not see where...

Reviewed 4 May 2016

First of all, the rooms are so well kept it's insane. And the front desk clerks Ashley and Betsy are amazing and will do anything to make sure your experience is awesome. Ashley was a joy to see on a daily basis as well as Betsy, these girls definitely keep this hotel running smoothly.

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Helpful?
Thank Kyle B
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Kyle; Thank you very much for the great feedback and review of the newly remodeled Crowne Plaza Dulles hotel. We appreciate you sharing with us that the well kept new guestrooms made your stay very comfortable, we will certainly let housekeeping know to keep up the excellent job. We also appreciate you letting us know that the terrific customer...

Reviewed 4 May 2016 via mobile

Great service and people, they treat you really nice. At one point I needed to make a really important long distance call and the phone at my room just wouldn't let me. Ashley at the front desk kindly lent me her personal mobile phone, which was of great help. Thank you Ashley!

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Helpful?
Thank Javo L
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Javo; Thank you for taking the time to share your recent trip with us. We appreciate the feedback and delighted to hear that you enjoyed your stay. With a spirit to serve we take great pride in ensuring our guests have all they need for a great experience. We are sorry to hear there was a problem with the...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $126 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dulles Airport Hotel staff and other travellers.
7 questions
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2 months ago
Irvine, United Kingdom
Washington DC, District of Columbia
4 months ago

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Questions? Get answers from Crowne Plaza Dulles Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“During construction, floors accessible from the front elevator are the only ones with vending machines.”
 of 5 bubbles rwpritchett, 3 Jan 2017 | Read review
“Just work with the front desk staff”
 of 5 bubbles mozeyd, 29 Dec 2016 | Read review
“All rooms are nice”
 of 5 bubbles cherylemery, 26 Dec 2016 | Read review
“Club lounge, but all rooms are exceptional”
 of 5 bubbles B621GKmichaelf, 24 Dec 2016 | Read review
“great place to stay and great staff !! very helpful ask for abeer”
 of 5 bubbles 526sabaa, 21 Dec 2016 | Read review
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