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Holiday Inn Express Hillsville

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1994 Carrollton Pike, Hillsville, VA 24343-5203
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (41)
Room & Suite (33)
Dining (10)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Hillsville
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 8 hotels in Hillsville
Location
Cleanliness
Service
Value
The newest addition along the mountains of southwest Virginia is the Holiday Inn Express Hotel of Hillsville, Virginia, conveniently located to I-77 and Exit 14, Adjacent to Shoney s Restaurant. The hotel is located just two miles from the Annual Labor Day Flea market and Gun Show. Special in room amenities include: FREE HIGH SPEED INTERNET, microwave and refrigerator, and free local calls. BUSINESS: Crossroad Institute, Vaughan Bassett Furniture Store, Wilcohess, Tune & Toler and Parkdale Mills. HOSPITAL: Twin County Regional Health Care UNIVERSITIES: Radford University and Virginia Tech University Local Attractions are Blue Ridge Parkway, New River Trial State Park, Annual Fiddlers Convention, Annual Labor Day Gun Show, Foster falls park and Blue Ridge Music Center.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English
194Reviews3Q+A30Room tips
Traveller rating
  • 93
  • 65
  • 24
  • 8
  • 4
Time of year
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Popular mentions
nyflanctraveler wrote a review Feb. 2021
New York95 contributions80 helpful votes
This hotel has to get a grade of F just based off their covid precautions. Most guests didnt wear a mask and one of them on my floor was coughing nonstop on while in the hallway. I never took the elevator cause I was too scared. You expect a deep cleaning of all rooms after guests depart but not even sure this room got a good cleaning. I found two of the plastic strings that hold the price tags of new clothes on the floor and I didnt have any new clothes with me so I wonder did they even vacuum the room at all. Comforter looked clean on the bed but when i flipped it over there was a brown stain on the bottom side of it that looked like someone wiped their butt on it so I immediately just took it off and put it on the ground as far away from me as possible. When I went to go open the blinds a bunch of dead bugs came falling down. This room was not cleaned good at all. The beds were as hard as a rock and possibly the most uncomfortable bed I have slept on in a hotel out of my last 100 stays. Room had a musty smell so I wiped down and sprayed disinfectant on almost everything where the virus can be transmitted. Hotel staff was extremely unfriendly and when I checked in it took about 3 minutes for someone to even show up to the front desk. I was put in a room surrounded by other guests when the hotel was at tops 20% full so I do not understand why they have to stuff us all together when we are trying to socially distance and defeat this virus. other bad thing about them putting every guest on top of each other is that you can hear every last thing that goes on in this hotel. The walls are absolutely paper thin so you hear other guests showers, conversations, coughing in the hallway nonstop and every last door slamming. I slept possibly 2 hours tops between not feeling totally clean and the bed just being terrible. Breakfast was as bad as it gets it comes in a little paper bag it is almost like they dont want to put in the effort because Hampton Inn right across the street still gives you a good breakfast and is way more on top of sanitizing things and the rooms at Hampton Inn are absolutely spotless. I wouldnt recommend this hotel to anyone especially when right across the street you get a much better experience with a much friendlier staff and for a cheaper rate to top it off. Called hotel guest one time in morning because I was afraid to walk down there and bump into the guests not wearing masks or following rules and the girl had a major attitude. I normally like Holiday Inn Express as a brand but this one just falls short in so many areas. Will not be back.
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
Room Tip: Stay across the street
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2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express Hillsville
Responded 4 weeks ago
Hi nyflanctraveler, Thanks for your review and for staying with us. We offer brilliant basics and a little more where it matters most. I am sorry we missed the mark particularly with the conditions you encountered and the poor interaction you had with our staff. I understand your disappointment with the issue of some guests not wearing masks. This should not have been the case. I recognize this was a letdown and shared your comments with the management. I have also sent you a private message to obtain additional information. Again, thanks for your feedback. Hopefully, you'd stay with us again, so that we can make you feel at ease and bring back that faith in us. Sincerely, Connie D Case Manager IHGService
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Missy R wrote a review Jan. 2021
12 contributions7 helpful votes
We stopped here on our way back to Pittsburgh from Florida. The hotel is relatively new or remodeled. The bed was comfortable and clean. The decor is modern and room was pretty clean asides from a lot of flies. I wipe surfaces and spray Lysol due to the pandemic and killed a lot of flies in the process- the light fixtures were also filled with dead bugs. More worrisome to us though was the lack of mask enforcement. The common areas, hallways, and elevators are pretty small and numerous guests were permitted in and walking around without masks despite signage indicating this was required. There were cheaper options in the area, we expected more from this hotel in terms of safety precautions.
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Date of stay: January 2021Trip type: Travelled with family
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express Hillsville
Responded Jan. 28, 2021
Hi missy8231224, Your comments are valuable, and we welcome you as one of our valued guests. It is good to see you appreciate our modern hotel and cozy beds. We are committed to ease and make sure everything works well. Following the shift toward new requirements surrounding the pandemic situation, we aim to exemplify a worry-free environment. I am sorry for any uneasiness caused by the cleanliness standards of your room. I also recognize your concerns surrounding our hotel guests who were not wearing protective masks. Our highest priority is your welfare and comfort. I have shared your remarks with the hotel management. I assure you we will work with the relevant team to expand and strengthen our commitment to meet IHG’s high standards of cleanliness and safety procedures. Again, thank you for making us aware. We hope we can change your perspective of our hotel and regain your trust. Warmest regards, Zel N. Case Manager IHGService
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sloopie1 wrote a review Nov. 2020
Chattanooga, TN141 contributions103 helpful votes
We stopped at this hotel overnight during our Blue Ridge Parkway trip. What an absolutely gorgeous hotel. The people at the desk were most welcoming. After checking in, we asked for recommendations for dinner - the Mason Jar was recommended - it was really good! Our room was a king suite and saws very roomy, exceptionally clean, lots of hot water, and ample towels. You ordered your breakfast from a limited, but good, menu and it was placed into a “to go” container for you. Guests were social distancing & all wore masks. Great place to stay. We highly recommend this one!
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Date of stay: November 2020
Location
Cleanliness
Service
Room Tip: We were on the second floor and there was no road noise whatsoever.
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Sarah V wrote a review May 2020
1 contribution
Brook made a wonderful impression on our little family. She went above and beyond to make our unplanned stay memorable, during this challenging time. Brook showed what true hospitality is and we are truly appreciative. Thank you Brook for Everything!!! We will be back again! Oh and the water is remarkably hot which is wonderful after a long car ride :)
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Date of stay: May 2020Trip type: Travelled with family
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Diana R wrote a review Mar. 2020
Birch Run, Michigan1,504 contributions131 helpful votes
+1
We stayed here on our return home from Florida. The hotel was remodeled a few years ago and everything was spotless clean & comfortable. Beds & pillows very good. We had a room that backed up to a hillside so no noise at all from the highway. We both slept very comfortably. Breakfast was very good & filling. The cinnamon rolls are so yummy. Staff very helpful too. Would definitely stay here again.
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Date of stay: March 2020
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PRICE RANGE
US$97 - US$150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel hillsville, holiday inn hillsville, holiday inn express hillsville, hillsville holiday inn
FORMERLY KNOWN AS
Comfort Inn & Suites
LOCATION
United StatesVirginiaHillsville
NUMBER OF ROOMS
54
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Frequently Asked Questions about Holiday Inn Express Hillsville
Which popular attractions are close to Holiday Inn Express Hillsville?
Nearby attractions include Southwest Virginia Farmers Market (0.6 km), Beaver Dam Creek Walking Trail (5.0 km), and Harmon Museum (4.9 km).
What are some of the property amenities at Holiday Inn Express Hillsville?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Hillsville?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Hillsville?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Hillsville?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Hillsville?
Conveniently located restaurants include Rio Grande, The Mason Jar, and Pizza Perfect.
Are there opportunities to exercise at Holiday Inn Express Hillsville?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Hillsville?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express Hillsville?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Hillsville offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express Hillsville?
Many travellers enjoy visiting Hale-Wilkinson-Carter Home (4.4 km).