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10. Full name, room #, and rooms keys left unsecured outside on the curb for late night check in. 9pm.
9. No onsite personnel available after 5pm.
8. 9 times out of 10, no one answers the phone at the hotel.
7. 20 year old...More
While looking at SMLake real estate, I booked a one night stay at The Pointe mid-week in September. The place was fairly empty, and we arrived "after hours" (7pm) and left "before hours" (8am). The one bedroom condo was clean, but the slightest movement caused...More
We rented a one bedroom one bath condo on the lake. We came for the ACBS show. The room was ver clean and comfortable. Quiet. The pool very nice. The resturant very nice. We did not understand that this was a condo rental and although...More
Stayed here for two days with wife and three kids in a two bedroom unit . Front desk staff was great they reduced our rate after checking In when we told them we had AAA.. Room was clean and the view was great..,pool area was...More
Stayed at the Point in a 3BR. We have stayed at Mariners Landing 6+ times over the last 10 years. Sadly, the once nice property is not being managed well. Staff are available only a few hours a day, the restaurant is closed much of...More
Response from MLH24104 | Property representative |
Hi there, Sorry that the statements are a little confusing to read. Your room total was $854.88. You paid the first night's deposit which was $233 at booking and then you paid the rest of the room balance of $621.88 upon... More
Hi there, Sorry that the statements are a little confusing to read. Your room total was $854.88. You paid the first night's deposit which was $233 at booking and then you paid the rest of the room balance of $621.88 upon check in. This equals to be the full total of $854.88 for your entire stay. Hope this helps and hope to see you again! Thank you, MLH Team