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Quality Inn & Suites

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Quality Inn & Suites
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147 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites
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Showing 147: English reviews
Reviewed 30 June 2016 via mobile

It was pouring down rain & late so we decided to stop. Very friendly staff.. The hotel itself is definitely older but it was clean & comfortable. The price was excellent compared to other hotels in the area. I would consider staying here again.

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Helpful?
Thank Mandy H
derin123, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Derin Gandhi...

Reviewed 27 June 2016

We needed an overnight stay hotel during our trip, and most of the hotels in the area had significantly raised their rates due to a horse event at a local center. Thankfully, the Quality Inn still had decent rates, and they were only a mile or so off our track! We got checked in, and the clerk at the desk...

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Thank ThenCameJen
derin123, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Derin Gandhi...

Reviewed 19 June 2016 via mobile

Despite some of the reviews we decided to give the hotel an open minded try. We pleased with the room being clean. The pool was working and clean. Our breakfast was warm and the staff was friendly . We were here to visit Washington and Lee University and the hotel is not in the "main" area, but it was only...

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Thank Sandsjg
derin123, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Derin Gandhi...

MD
Reviewed 9 June 2016

Property is well maintained. Really clean and no bugs. Breakfast is great, especially the automatic pancake machie. All you do is press a button, and fresh, hot pancakes are dropped onto your plate in a short time. Pool is adequate. Convenient location with great staff.

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Helpful?
Thank LV2TRAVELMd
derin123, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional...

Clemmons, North Carolina
Reviewed 30 May 2016

I made reservations in advance and arrived about 2pm, 1 hour before check-in. Although we were able to check in early, the front desk clerk, a female, had 0 personality. She never greeted us, didn't explain where our room was, the breakfast hours or anything else most clerks would do. The pool was closed and when I asked why, she...

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Helpful?
Thank Shirley S
derin123, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding front deskon your recent visit. I have shared your feedback with my emp. to ensure we handle these types of situations differently in the...

Belleville, Canada
Reviewed 27 May 2016

Good staff but the hotel was in desperate need of a remodel and cleaning in the common areas.. The first room we were assigned was not clean and they did give us another room right away, but that should not have happened. The breakfast was good.

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Thank vikis49
derin123, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding room was clean on your recent visit. I have shared your feedback with head h.k. to ensure we handle these types of situations differently...

South Dennis, Massachusetts, United States
Reviewed 20 May 2016

Due to other events going on in the area this was the last place we could find a room. Lets start with the outdoor carpeting was ripped, patched, and just plain worn out. The room was musty and had an odor we had to air out. Bugs in the light fixtures, carpet had not been vacuumed and the toilet was...

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1Thank gdgk1953
derin123, General Manager at Quality Inn & Suites, responded to this review

Dear gdgk1953, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our housekeeping staff as well as our maintenance staff to ensure we handle...

Reading, Pennsylvania
Reviewed 18 May 2016

Let me list the positive qualities of this Quality Inn. A great price (less than $60 with a coupon)! A big clean room with a brand-new shower stall. A $5 discount off pizza delivery from a major brand. Four fluffy pillows for each queen bed. A pool (we didn't try it) and all the other usual amenities. And to top...

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1Thank Folkhero87
derin123, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI...

North East, Pennsylvania
Reviewed 29 April 2016

The best part is PK at the front desk. He's a very nice man, and very helpful. It's a good stop if you're tired. A little outdated, but still not bad. I'm no big fan of drop down ceiling tiles. The bed is comfortable. Huge parking lot. I heard the pool is nice. The TV signal was awful in room...

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Thank Getmegoodfood
West Virginia
Reviewed 23 April 2016

I really liked this place for the family with the dog. They are pet friendly for charge. But the manager took care more than enough of a small problem we had and I would think this hotel is perfect for visiting the area. The drive inn is just down the road so bring the family and the dog and take...

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Thank TRAVELDREAMER52

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn & Suites

Address: 2814 N. Lee Highway, Lexington, VA 24450
Region: United States > Virginia > Lexington
Price Range: $88 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 80
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Also Known As:
Quality Inn And Suites
Quality Hotel Lexington
Americas Best Value Inn Lexington
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check out your tv before you get settled in”
832carlah, 8 Feb 2017 | Read review
“Smile and check them out first”
CaptainManny, 3 Oct 2016 | Read review
“Great if you do not want to be bothered by the outside world.”
VaVacationlovers, 3 Jul 2016 | Read review
“make sure and check that the room is clean, we looked at the bed and noticed that it had looked slept in.”
vikis49, 27 May 2016 | Read review
“All the rooms were fairly quiet, We had many family members staying here.”
gdgk1953, 20 May 2016 | Read review
5 of 5