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Holiday Inn Express

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72 Reviews from our TripAdvisor Community

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Showing 72: English reviews
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Reviewed 1 week ago

The hotel service was spot on. I was there for a wedding and was left behind. The girls there where so professional and helpful. Asked if i needed anything and if everything was to my liking. They even just talked to me to keep me company and didn't complain that I was interfering with their work. My room was great,...

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Helpful?
Thank Sharon M
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

It was a pleasure to have you as our guest at Holiday Inn Express Richmond - Midlothian Turnpike and we are delighted to know that you were comfortable and enjoyed excellent service during your stay. Thank you for taking the time to share your positive experience with fellow travelers and please consider yourself officially welcomed back!

Reviewed 5 weeks ago via mobile

Our stay at the Holiday Inn Express began with a friendly welcome from the front desk. Then, we went up to our room, 405. Little did we know, a few looks in each corner and behind the TV set had a lot of dust, trash, and even a sock. The beds were thankfully clean and we enjoyed our stay and...

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Helpful?
Thank Matthew F
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to share your experience. As sometimes happens with similarly named hotels in our area, we believe it is possible that your review was intended for another hotel as we do not have a room numbered 405 or any new front desk staff. However, we take all guest concerns and feedback very seriously and I...

Reviewed 10 March 2017 via mobile

Service at registration desk is terrible. Slow. Room not thoroughly cleaned, hairs on bathroom floor. Obviously a previous odor being covered up with lots of air freshener. Supposed to be nonsmoking but smells like smoke in the room. Lobby is sparse. Rooms are tight. Very little walking room between beds and desk and tv/dresser. Area not great. Lots of fast...

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Helpful?
Thank KMB1997
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

As noted in other reviews, we are typically known for our detailed attention to cleanliness, friendly staff, and efficient service. It is difficult to hear that this was not your experience and we apologize if we were not performing up to our usual high standards during your stay. I can assure you that your feedback will be addressed with our...

Reviewed 8 March 2017

In town for a soccer tournament, and this was our second time staying at this Holiday Inn. Rooms have double kings which makes it very comfortable. Great location in that you are right off the parkway. Only negative was breakfast. They didn't have a quick turn around in refilling the breakfast items and didn't refill the forks. Despite that, my...

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Helpful?
Thank Eramo
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for being our guest while in Richmond for the Soccer Tournament. It was a pleasure having you as our guest again and we are pleased to know that you enjoyed most aspects of this stay. Our guests often tell us how much they enjoy our option for a double king room - a great option for groups and...

Washington DC, District of Columbia
Reviewed 28 February 2017

Staff is super friendly and rooms are clean and comfortable. Gotta love free popcorn in the afternoons and breakfast is abundant, so many choices I can't decide. I look forward to my next visit here! Thank you.

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Thank travelers2_11
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for once again trusting Holiday Inn Express Richmond - Midlothian Turnpike for your hotel needs while visiting our area. We are honored to have won your loyalty with our friendly staff, clean, comfortable rooms, and great amenities. We look forward to welcoming you back again soon and hope to always exceed your expectations!

Reviewed 27 February 2017

the staff is wonderful and very helpful. breakfast was wonderful and very clean . the rooms was very nice and comfortable . i would love to have the bed and pillows at my house . everthing was great and wonderful. i would return again.

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Helpful?
Thank Georgeana P
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for being our guest and thank you for your kind review of your stay at Holiday Inn Express Richmond - Midlothian Turnpike. We are honored to know that we have won your loyalty with our comfortable rooms, excellent bedding, and attention to cleanliness. I have shared your feedback with our Team and they join me in thanking you...

Blacksburg, Virginia
Reviewed 27 February 2017 via mobile

Stayed for a recent business trip, rooms were immaculate, breakfast phenomenal, every staff member greeted with a warm and welcoming 'hello' and smile. The GM Tim went above and beyond with any and all requests. Would highly recommend this Holiday Inn Express for any trip!

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Thank druball4242
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

It was a pleasure having you as our guest and we truly appreciate your kind review and recommendation to fellow travelers. We are delighted to know that you enjoyed exceptional service, immaculate rooms, and our phenomenal breakfast during your stay. We hope to have the pleasure of being of service again soon!

Harrisburg, Pennsylvania
Reviewed 23 February 2017 via mobile

This are my third time that I stay on this hotel. Like always they made my stay pleasant. Great facilities and amenities but the most important clean rooms. They have a delicious breakfast with a hot cakes machine . Also at the lobby they have a big pop corn machine to offer each guest. Friendly and polite staff. The location...

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Helpful?
Thank nimzay5
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for trusting Holiday Inn Express Richmond - Midlothian Turnpike for your hotel needs whenever your travels bring you to Richmond! We are honored to have won your loyalty and truly appreciate your compliments on our great facilities and amenities, and on our attention to cleanliness. We are thrilled to know that you enjoy our complimentary hot breakfast buffet...

Richmond, Virginia
Reviewed 30 August 2016

I stayed a week at this Holiday Inn Express off Midlothian Turnpike in Richmond, VA It was close to all types of restaurants and shopping locations. The staff were friendly and welcoming and very helpful for every need i had. The breakfast was very good quality lots of variety, my 10 yr old and husband who normally dont even like...

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Helpful?
Thank Jessica P
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

It is always a pleasure to hear that a guest enjoyed an amazing stay, especially when a guest has been with us for an extended stay. Thank you for your compliments on our friendly staff, delicious breakfast, excellent amenities and comfortable beds. We truly appreciate your business and your recommendation to fellow travelers and we hope to have the pleasure...

South Hill, Virginia
Reviewed 29 August 2016

Walls must be thin because my daughter(2yr old) was woken up at 10:45pm due to neighbors in the next room...doing their "thing". After about 3 minutes of noise I smacked the wall a few times and it ended. However it wasn't just the knocking on the walls, I could definitely hear them talking and laughing for about 30 mins later....

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Helpful?
Thank Pktbell
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for being our guest and thanks for providing us with feedback on your stay. Please accept our apologies for the guests who were not considerate of other guests in the hotel. When we are made aware that guests are behaving in a noisy fashion that is disturbing to other guests, we quickly seek to remedy the situation. Our...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Hotel offers free wireless high-speed Internet access, free weekday newspaper, free deluxe continental breakfast, spacious updated exercise room, seasonal outdoor courtyard pool, business center. Business travelers will appreciate voice mail, work desks, access to fax and copy services. Newly renovated guest rooms feature coffee makers, microwaves, refrigerators, irons with boards, hair dryers. Some rooms with two king beds; two room suites available. Bob Evans restaurant next door. Restaurants, cocktail lounges, theater, specialty shops nearby. ... more   less 

Additional Information about Holiday Inn Express

Address: 8710 Midlothian Turnpike, Midlothian, VA 23235 (Formerly Comfort Inn Midlothian)
Region: United States > Virginia > Midlothian
Price Range: $132 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 138
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Also Known As:
Comfort Inn Midlothian Hotel Richmond
Comfort Inn Richmond
Richmond Comfort Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the front desk offers a great selection of drinks and snacks to buy to replenish your fridge”
P9530MLjessicap, 30 Aug 2016 | Read review
“Good hotel”
529esmeraldar, 5 Jul 2016 | Read review
“Be sure to check out your room as soon as you check in and have your issues addressed or get reassigned to another room”
ClassyJetsetter, 9 Jun 2015 | Read review
“Hotel is set back from the road, so even the rooms facing the road are not too noisy.”
W2100VKjeffs, 9 Jun 2015 | Read review
“3rd floor was very nice”
Barry_Asalone, 25 Apr 2015 | Read review
5 of 5