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Mercure Koh Chang Hideaway Hotel

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#15 of 71 Hotels in Ko Chang
Certificate of Excellence
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580 Reviews from our TripAdvisor Community

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Showing 304: English reviews
ypres
Reviewed today NEWvia mobile

We heard bad things about this hotel and we hoping for the best. But nothing of that. At the reception they are stressed and uninterested. We booked a superior room but are dumped somewhere in a corner with background noise like a factory hall (outdoor air conditioning system - room 1309). So this means sleeping with airplugs. Also the state...

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Helpful?
Thank ginomont
London, United Kingdom
Reviewed 6 days ago NEW

Stayed here for 14 nights from Christmas eve stayed in standard room (very nice roomy and cleaned every day) ..no point in staying in higher grade room as spent all time outdoors. Staff were great food good drinks reasonable priced specially between 3-5 as it is happy hour and 2 for 1.Beach was great for relaxing although lots of sharp...

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Helpful?
Thank lisinopril
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Reviewed 1 week ago

I stayed here with my family both over Christmas and New Year's Eve. The Hotel did a fantastic job on both days in tersm of buffet dinner and entertainment. The rooms were nice, pool area and beach is clean. However drinks were overpriced, only got them in Happy Hours. Bar/restaurant staff don't really speak English, which is quite surpirising in...

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Helpful?
Thank Eszter C
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Cary, North Carolina
Reviewed 1 week ago via mobile

8 nights for honeymoon in one of their pool villas. I'll start with the positives: 1. It's on the south west of the island, the immediately surrounding area is much quieter than others. It's close to Bang Bao (the town built on the pier). Location is perfect. 2. Price wise, for a pool villa, this is as good as it...

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Helpful?
1Thank Duncan B
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note of your comments both our hotel products and services for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure...

London, United Kingdom
Reviewed 1 week ago via mobile

Visit in business to Thailand with a few days to rest with the family . The hotel is poor but the beach very pleasant and the landscape fantastic. Poor swimming pools. The rooms with a good size. The restaurant service was ok, and the food, also. Restaurant and bar prices are fare!

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Helpful?
Thank peter n
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

London, United Kingdom
Reviewed 2 weeks ago

Internet: Excellent coverage over the entire property. …but now to the bad stuff. Location: Very far south of the island, 45 mins from ferry, but the proximity to the small beach is good. Rooms: I booked the Grand Deluxe sea view (best available). Great views, but bathrooms in need of a refurbishment. Hot water was intermittent and most of my...

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1Thank Festidious
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you when stayed in our hotel. We have taken note of your comment for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Andelfingen, Switzerland
Reviewed 3 weeks ago

we had a fabulous time. the staff is very friendly and attentive lovely rooms and great food the nearby village is nice and there are many activities in the vicinity i can recommend it for family holliday

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Thank carolinepaterson
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant experience when stayed in our hotel.We would share your positive feedback to our team to keep up their good work performance.Hoping that we would have an opportunity to welcome your back to our hotel for your next holidays in Koh Chang. Sincerely your, Chaiwat Onlahoong General Manager Mercure Koh Chang...

Bangkok, Thailand
Reviewed 3 weeks ago via mobile

It was my first visit to a mercure outside France and I was pleasantly surprise - nice big standard as I had reserved - very helpful and naturally friendly style. Restaurant very good value and location nice and quiet with sea view from many rooms and a nice garden. I stayed in room 1045 and I would suggest that avoiding...

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Helpful?
Thank mascotbangkok
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant experience when stayed in our hotel.We would share your positive feedback to our team to keep up their good work performance.Hoping that we would have an opportunity to welcome your back to our hotel for your next holidays in Koh Chang. Sincerely your, Chaiwat Onlahoong General Manager Mercure Koh Chang...

Vancouver, Canada
Reviewed 4 weeks ago

Really liked this place, very relaxing with a great pool and a small beach. We had a room overlooking the pool. Room was very modern and clean, the balcony beautiful to sit on and watch the resort and world go by. Expensive to eat at so we ate at local restaurants for lunch and then at places around the island...

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1Thank JamesOwen
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Reviewed 10 December 2016 via mobile

Let me just start the review off with the positives about this place. It's a beautifully laid out hotel with friendly staff and a well maintained landscape. This is my second visit to this hotel due to location and room price so I though I would contribute to TripAdvisor. But suffice to say, the problems I had before have not...

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Helpful?
Thank Chris B
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 

Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Region: Thailand > Trat Province > Ko Chang
Price Range: $25 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Agoda and Travelocity so you can book your Mercure Koh Chang Hideaway Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#10 Top resorts Hotel in Ko Chang
#10 Luxury Hotel in Ko Chang
#12 On the Beach Hotel in Ko Chang
#12 Spa Hotel in Ko Chang
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Koh Chang Hideaway Hotel staff and other travellers.
9 questions
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Hemel Hempstead

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Questions? Get answers from Mercure Koh Chang Hideaway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in standard room as we are out all the time”
 of 5 bubbles lisinopril, 10 Jan 2017 | Read review
“pool villa are great”
 of 5 bubbles carolinepaterson, 21 Dec 2016 | Read review
“The 50m rooms in the back are very quiet but the sea view is worth the money!”
 of 5 bubbles 849danielm, 29 Nov 2016 | Read review
“Check rooms for sea or pool vies or some further back have pool access to pool at back of property.”
 of 5 bubbles conj2014, 10 Nov 2016 | Read review
“You take a taxi from/to center point ferry pier.(100 Baht.) Rent a motobike outside 150 Baht/per day cheaper than activity center(200).”
 of 5 bubbles alanchiang0301, 3 Sep 2016 | Read review
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