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Residence Inn Newport News Airport

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Residence Inn Newport News Airport
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226 Reviews from our TripAdvisor Community

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Showing 225: English reviews
Richmond, Virginia
Reviewed 2 weeks ago via mobile

This is our second time at this Residence Inn. Booked it through Marriott's website and pricing is best. Clean hotel from the lobby, elevator and the rooms too. Service at front desk is w smiles. Breakfast is done very well w great service and good is definitely better than most places. The food staff keep replenishing everything continuously and keep...

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Helpful?
Thank Rumy M
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

WOW thank you so much Rumy M, We really appreciate your feedback and delighted to hear that your stay was an enjoyable one. I am glad that my staff was able to meet your expectations during your visit with us. Thank you for recommending our hotel to others it really means a lot. We hope to you see you again...

frederick, maryland
Reviewed 5 weeks ago

Easy check-in, large room, everything ok but the whole place felt like a big warehouse and had little character. Small issues about things that didn't work quite right in the room suggest that the place is due for a renovation (shower wouldn't activate from the tub setting; noisy refrigerator; wonky tv stand; etc.). Staff was pleasant and there was a...

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Helpful?
Thank fred200099
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Fred200099, Thank you for sharing your feedback with us regarding your recent stay. I have shared your concerns with my staff so that we can take every step to correct these problems. We hope that if you are in the area again that you will give us a second chance.

Glen Allen, Virginia, United States
Reviewed 10 December 2016 via mobile

Everything seemed all well until I pulled the covers back and revealed body hair and blood in the bed. Very obvious, how in the world could the cleaning crew miss this? As a Marriott Rewards Gold member I am extremely disappointed and I hope this isn't the norm at this hotel.

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Helpful?
Thank Fred B
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Fred B, Thank you for sharing your comments with us regarding your recent stay. I am very sorry that this happened as it is unacceptable and I have shared your comments with my staff. I can certainly understand how frustrating that was for you and your family. We hope if you are in the area again that you will...

Staten Island
Reviewed 14 November 2016

We traveled to Newport News because it's central to so many interesting places. This hotel was just right. The room had everything you could want - kitchenette including dishwasher, microwave, coffee pot, refrigerator - a small living room area, bedroom and bathroom. Everything was very clean. My only complaint was the mattress, which had definitely seen better days. Staff was...

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Helpful?
Thank Bonnie P
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Bonnie P, Thank you so much for your kind review and we are happy to hear that you did enjoy your stay with us. I have shared your feedback with my team in regards to the mattress so that we can get this resolved and we do apologize for any inconvenience that this caused during your stay. Please come...

Harrisonburg, VA
Reviewed 14 November 2016

We were in town for just an overnight trip, but I would definitely stay here again. We arrived about two hours ahead of check-in time, but stopped at hotel to see what time we could get to our rooms and were told our rooms were ready. The hotel was clean, the rooms were nice and we were not far from...

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Thank VATravelingmommy
Fredericksburg, Virginia, USA
Reviewed 12 October 2016 via mobile

First the staff in every department were incredibly friendly every day of my stay and that was 3 months. Housekeeping was so personable and Sandy was always there to ensure my comfort. Loved my 1 bedroom suite. Kitchen was perfect for my stay. Evening snacks provided by staff was a treat. Sausage were the best. Did breakfast once way too...

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Thank Laurie G
Oklahoma City, Oklahoma
Reviewed 10 October 2016

Easy to find and a great location . The front desk staff was friendly and professional .This place is new , comfortable and clean . They have a happy hour which was average at best ( No beer or wine ). You have plenty of stores and restaurants on the main road . Good place to stay clean , new...

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1Thank Terps007
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you Hoboterp!! That was such a nice review and we are so glad that you enjoyed your stay us!!! Thank you for taking the time to let us know about your recent stay experience with us. Please come back and see us soon.

nj
Reviewed 26 September 2016 via mobile

The room was very big: you enter and directly in front is a desk and couch beyond, to your right is the kitchen and a small dinner table with 2 seats, there is a large fireplace in the living room and dishwasher in the kitchen. Then you go through a door near the dinning area and there's a nice did...

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Helpful?
Thank duchessf2015
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you so much Duchess F for that wonderful description of our rooms and we are so glad that you enjoyed your stay with us. It really means a lot to all of us here and we appreciate you taking the time to review our hotel!!! Please come back and see us soon.

Huntsville, Alabama
Reviewed 16 September 2016

I was a Resident at this Marriott property for one year. I have nothing but great things to say about the staff at this Residence Inn. They were always eager to assist me in my every need. Ashley always greeted me with a smile and kind words. The kitchen staff would actually prepare a dinner plate for me as they...

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Helpful?
Thank dnewman1156
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hey Dnewman1156!!! Thank you so much for taking the time to review our hotel! It was such a pleasure having you here with us. My staff really appreciates all the kind words that you have shared. We hope to see you again one day!!! Thank you!

Reviewed 16 September 2016 via mobile

No mention of the $100 pet fee (not deposit) on the Marriott website or when booking. The front desk clerk surprised me with the fee after we had gotten settled in for the night. By that time it was too late to find another hotel in the area. We walked the dog in with is when we checked in so...

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Helpful?
Thank Chris M
Rebecca J, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Hello Chris M, Thank you for sharing your comments with us regarding the pet fee. I am very sorry that you were not informed of the cleaning fee we have for pets. We have the fee set in place so that we can properly clean the rooms after a pet has checked out, again we are very sorry that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Residence Inn Newport News Airport (PHF) is the perfect location for your long term stay in Newport News. You will be impressed with our basketball/tennis courts for family fun. We are pet-friendly so bring your best friend with you. We offer complimentary airport shuttle, wireless internet and daily healthy breakfast buffet. ... more   less 

Additional Information about Residence Inn Newport News Airport

Address: 531 St Johns Road, Newport News, VA 23602
Region: United States > Virginia > Newport News
Price Range: $136 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Newport News Airport 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Residence Inn Newport News Airport Hotel Newport News
Hotel Style:
#5 Family Hotel in Newport News
#6 Business Hotel in Newport News
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Newport News Airport staff and other travellers.
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Questions? Get answers from Residence Inn Newport News Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose floor three or higher on the front of the hotel for food views.”
 of 5 bubbles dnewman1156, 16 Sep 2016 | Read review
“corner suite is large & very quiet. Make sure to ask for pillows without feathers!”
 of 5 bubbles Bamboo708, 1 Sep 2016 | Read review
“Right off the interstate.”
 of 5 bubbles Z9953ERdavidc, 3 Aug 2016 | Read review
“Excellent Staff, Large Suites, Newly Decorated, Great Breakfast Food & Evening Mix”
 of 5 bubbles CJSmitty, 7 Jul 2016 | Read review
“I would recommend a high floor. Breakfast time is really busy”
 of 5 bubbles NubianSista72, 28 Mar 2016 | Read review
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