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Residence Inn Newport News Airport

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Residence Inn Newport News Airport
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226 Reviews from our TripAdvisor Community

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Showing 225: English reviews
Washington DC, District of Columbia
Reviewed 3 January 2014

I recently stayed at this hotel over the holidays and had amazing time. Breakfast was above and beyond, rooms were so spacious I was pleasantly surprised to have a full kitchen and fireplace. Staff was friendly, easy check in, housekeeping was on point. I will for sure visit this hotel again!!

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Helpful?
1Thank OneStep0302
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you Onestep0302, We appreciate your comments in regards to your recent visit during the Holidays and glad that your expectations were met. I too love the Fireplace rooms, it just gives that added touch of being at home especially this time of year. We look forward to you staying with us again in the near future. Rebecca Jones

Baltimore, Maryland
Reviewed 2 January 2014 via mobile

I recently stayed here during the Christmas Holiday and I can say it was the best hotel we have ever stayed at. Lobby was festive and all the staff was very friendly and always making sure we had everything we needed. Room was very clean and the housekeeper who cleaned are room always left extra ammenities and she always had...

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Helpful?
1Thank eagels67
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Eagles 67, We really do appreciate your comments! They really mean a lot to our staff, and we are so glad that you enjoyed your stay with us. We love to hear feed back from our guest so we can always provide the exceptional service! Thank you

Seattle, Washington
Reviewed 30 December 2013

We stay at Residence Inns all the time - but this particular property had numerous deficiencies, as follows: - room was not clean - sheets were stained - floor had stains - coffee mugs were dirty in the cabinet - cross-contamination with housekeeping. I asked the housekeeping lady for additional towels. She pulled several dirty sheets off the top of...

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Helpful?
1Thank bryan5150
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Hello bryan5150, Thank you for your comments regarding your recent stay with us. I am very sorry that this happened during your stay with us. I would like for you to contact me regarding all the items you have mentioned as I was not aware so we could discuss further. We take customer satisfaction very serious and we strive very...

Pocono'Mtn, Pa.
Reviewed 13 November 2013

My wife and I had a 2 days stay at this property recently and have nothing but praise . Front desk staff really made us feel welcome upon arrival and even though we arrived at hotel very early our room was ready for us. The suites are all spacious, clean and have all the amenities you would want. The complimentary...

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Helpful?
2Thank countryy
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Countryy, Thank you so much for your wonderful feedback it really means a lot to the entire team! We want to make sure that every guest feels welcome and to also feel that this is thier home away from home. We hope to see you again in the near future! Thank you

Alexandria, VA
Reviewed 10 November 2013

We really enjoyed our one-night stay at this hotel. We had a King studio suite which was very clean and spacious, with a nice room layout. The bed and pillows were supremely comfortable. It was very quiet -- no noise from outside or the hallway. The heat/AC was also quiet and had a digital control that worked very well. The...

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Helpful?
Thank NYYVA
phfnn, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Greetings! Thank you for your wonderful review it really means a lot too all of us here at the Residence Inn. Maybe the next time you are in the area you can stay longer with us, I also agree with the bathroom/vanity area and I will be sure to mention this at our upcoming meetings. We hope to see you...

Flint, Michigan
Reviewed 30 October 2013

I constantly stay at the Residence Inn in Newport News when I visit my family. Everything is always up to par. The staff truly go above and beyond! Kudos to the front desk because they make I don't go without. I always have my room, plus extras if needed. The ladies in the kitchen are fantastic! Housekeeping always speaks, even...

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Helpful?
Thank pdupree12000
phfnn, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Greetings!! Thank you so much for your wonderful review, it really means a lot to our staff. We try to make sure everyone feels this is thier home away from home. We hope to see you again real soon so that we can meet your expectations again! Thank you Danacey Harvey Front Office Manager

Lynchburg, Virginia
Reviewed 28 October 2013

I recently stayed at this hotel and I have we have nothing but great things to say about it. When we walked through the front door we were greeted with a friendly smile, I think her name was Danceya and she even gave us a free upgrade! Everyone was very pleasant and the ladies in the kitchen were just lovely...

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Thank Brenda W
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you Brenda for your comments, We are so glad you enjoyed your stay with us and they really mean a lot to us. We look forward to seeing you and your family again soon!

Aldie, Virginia
Reviewed 15 October 2013

This is our 2nd time staying at the Residence Inn in Newport News. Everything was great. The front desk staff was very polite, friendly and helpful. I didn't get her name, but when we checked in, the young lady who was working told us about all of the restaurants we could visit for dinner since we weren't sure where to...

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Helpful?
Thank ScoobyVA
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Hello ScoobyVA, We are so excited that you decided to come back and visit us again here in Newport News. My whole staff is glad you and your family enjoyed it once again and that we were able to meet your expectations. I have a great staff and we try to make everyone feel that this is their home away...

Reviewed 9 September 2013

We liked our stay at the hotel for the kids enjoyed the pool and the staff was courteous. Breakfast was average, but just not quite as good as most Resident Inns. Frozen items like sausage and potatoes could have been more appetizing but the kids ate it anyway. For example they had potatoes but they did not mix them with...

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Helpful?
Thank RICHARD B
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Nenate, Thank you so much for sharing your comments regarding your recent visit with us. We are very sorry to hear about the sofa mattress in your room and I have taken care of that so this does not happen to another guest. We certainly do not want anyone to get hurt on that and again I am very...

Regina, Saskatchewan, Canada
Reviewed 31 August 2013

This is the second time I stayed at this hotel with my family while on a business trip. We had an equally great visit this time as well. The hotel is excellent for families, with a good breakfast buffet and 2-3 evenings a week (typically Monday, Tuesday, Wednesday) a "manager's special" 6:00-7:30pm, with either pulled pork sandwiches, chicken salad, nachos,...

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Helpful?
1Thank tzikat
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Regina! It was a pleasure having you and your family stay with us again and glad that you enjoyed the hotel once again. We appreciate your response and I have shared it with all my staff. They really look forward to seeing reviews so that we can always look for ways to improve and make every guest feel that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Residence Inn Newport News Airport (PHF) is the perfect location for your long term stay in Newport News. You will be impressed with our basketball/tennis courts for family fun. We are pet-friendly so bring your best friend with you. We offer complimentary airport shuttle, wireless internet and daily healthy breakfast buffet. ... more   less 

Additional Information about Residence Inn Newport News Airport

Address: 531 St Johns Road, Newport News, VA 23602
Region: United States > Virginia > Newport News
Price Range: $136 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Newport News Airport 3*
Number of rooms: 125
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Also Known As:
Residence Inn Newport News Airport Hotel Newport News
Hotel Style:
#5 Family Hotel in Newport News
#6 Business Hotel in Newport News
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Newport News Airport staff and other travellers.
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Questions? Get answers from Residence Inn Newport News Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose floor three or higher on the front of the hotel for food views.”
 of 5 bubbles dnewman1156, 16 Sep 2016 | Read review
“corner suite is large & very quiet. Make sure to ask for pillows without feathers!”
 of 5 bubbles Bamboo708, 1 Sep 2016 | Read review
“Right off the interstate.”
 of 5 bubbles Z9953ERdavidc, 3 Aug 2016 | Read review
“Excellent Staff, Large Suites, Newly Decorated, Great Breakfast Food & Evening Mix”
 of 5 bubbles CJSmitty, 7 Jul 2016 | Read review
“I would recommend a high floor. Breakfast time is really busy”
 of 5 bubbles NubianSista72, 28 Mar 2016 | Read review
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