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Comfort Inn Newport News/Williamsburg East

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Comfort Inn Newport News\/Williamsburg East
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85 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn Newport News/Williamsburg East
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Showing 85: English reviews
Stephens City, Virginia, United States
Reviewed 30 July 2013

I was using my rewards night at another location when I had to relocate due to the hotel only having smoking rooms. I have asthma and can not stay in a smoking room. I was very upset with IHG for this reservation error and not helping my family relocate. We found this diamond in the rough on our own!! Thank...

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Helpful?
Thank Alicia L
Anderson, South Carolina, United States
Reviewed 29 July 2013 via mobile

Great staff. Closest hotel to the base. We went for my husband's AIT graduation and my whole family stayed there. They are the friendliest and most welcoming staff I've ever encountered. Wish he hasn't gotten stationed far away, they were great. Thank you for all the months that I stayed there and the phenomenal service your staff provided!

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Thank BPruiettLange
Iowa City
Reviewed 13 July 2013

I recently stayed here on a visit to Virginia. The room was nice and had a little kitchenette with a stove top so I could make my food without going out. The pool was beautiful, it was located on the adjoining property of the Mulberry Inn but it wasn't out of the way to walk to and was the perfect...

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Thank Maureen C
Washington DC, District of Columbia
Reviewed 10 July 2013

After a terrible experience elsewhere, I was glad to have come to the people who not only know but also preach and practice what hospitality means. I had a very soothing smell as soon as I entered the hotel. Did some body tell you that after a tiring journey, a new fresh soothing smell is no less than a romantic...

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Thank bluejazz09
Reviewed 2 July 2013

Hotel is OK, not great but OK. It is in a seedy neighborhood and nothing around it. Room was clean but had a musty smell. Lobby and breakfast area is small but fine. Workout facility is not on site but next door at the Mulberry, cardio room is awful but weight room is excellent for a hotel. I will probably...

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Helpful?
Thank Todd H
IHGCare, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

Dear Todd H, Thank you for taking the time to convey your comments regarding your recent experience with us. I am glad that you noticed the cleanliness of the room. On the other hand, I am sorry for the inconvenience you have encountered over the smell of the room and some other aspects of your stay. I assure you that...

Anderson, South Carolina, United States
Reviewed 8 April 2013

My husband is at AIT at ft. eustis. This is THE closest hotel to the base. Their staff is very friendly and I've made multiple stays so far at this location. I'm going again in 2 weeks and have already booked my next stay. I don't plan on staying at another hotel.

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Helpful?
Thank BPruiettLange
Loni C, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

Thank you for taking the time to submit a review and for staying with us at Holiday Inn Express Newport News. We are happy to hear that you enjoyed your stay and that you will be coming back! Thank you for your business and thank you again for your review.

Salem, Virginia
Reviewed 1 April 2013 via mobile

Nice comfortable stay. Room was good. Flat screen tv. Bathroom was clean and the bed was comfortable. I work out several times a week so I was very impressed by the large fitness center that had pro grade benches, free weights, up to 80 lb dumbbells, squat rack, etc. Added this hotel to my favorites.

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Thank David A
Loni C, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

Thank you for taking the time to submit a review and for staying with us at Holiday Inn Express Newport News. We are happy to hear that you enjoyed your stay and our fitness center! Thank you for your business and for adding our hotel to your favorites! We look forward to seeing you again soon in Newport News!

Sierra Vista, Arizona
Reviewed 22 March 2013

We stayed here one night, and the staff was friendly. The room was very nice and comfortable. We experienced no issues with this hotel. We are platinum members and there is a reason we stay at Holiday Inn's. I love the Express locations. The breakfast is warm and fresh. It was an outstanding stay.

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Thank Stephani B
Loni C, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

Thank you for taking the time to submit a review and for staying with us at Holiday Inn Express Newport News. We are happy to hear that you enjoyed your stay and our complimentary breakfast! We look forward to seeing you again soon next time you are in the area! Thank you for your business and thank you again for...

Virginia Beach, Virginia
Reviewed 16 February 2013

My experience was also forwarded to the corporate office. Does platinum level membership entitle you to remove a guest from his room simply because you want his particular guestroom? Does the guest relations staff have a policy that defaults to siding with the hotel, even when the hotel has clearly told a lie? Yet this is the experience that I...

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Helpful?
Thank LuvnRJ
IHGCare, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

Dear LuvnRJ, Thank you for writing a review about your recent stay with us. We are truly sorry to hear about your father, please accept our condolences. We are hospitality professionals who pride ourselves on delivering world class customer service and and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain...

Goochland, Virginia
Reviewed 13 November 2012

This Hotel was very nice. We had a softball tournament close by and our team stayed at this particular hotel. I always go on to read the reviews before booking so I feel it is important for me to put my review out here. The hotel was nice and clean and the staff was very professional. Hats off to Hazel...

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Helpful?
Thank SoftballMom2000
Cathy C, Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

We appreciate you taking the time to comment on trip advisor. We "Thank You " for staying with us and your wonderful remarks about Ms. Hazel we truly are fortunate to have her. Please when in the area come and stay with us again it was a pleasure having the team at our hotel.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Pool
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Inn Newport News/Williamsburg East

Address: 16890 Warwick Blvd Ste B, Newport News, VA 23603-1344 (Formerly Holiday Inn Express Newport News)
Region: United States > Virginia > Newport News
Price Range: $81 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Newport News/Williamsburg East 2.5*
Number of rooms: 57
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Also Known As:
Holiday Inn Express Newport News Hotel Newport News
Holiday Inn Newport News
Newport News Holiday Inn
Hotel Style:
#1 Green Hotel in Newport News
#7 Family Hotel in Newport News
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Newport News/Williamsburg East staff and other travellers.
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3 months ago
Monterey, California
over a year ago

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Questions? Get answers from Comfort Inn Newport News/Williamsburg East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel was freshly renovated so almost any room seemed to be good.”
 of 5 bubbles davidbO41NO, 31 Jul 2016 | Read review
“We opted for a room with two beds, but the hotel even offers suites!”
  • Thoughtful staff set up my son's new Busch Gardens Wolf on his bed to welcome him back to the ro
 of 5 bubbles jans436, 25 May 2015 | Read review
“Ask for a room on the rear side of the building to avoid noise in the front. If you don't need a bathtub, ask for one of the newly renovated rooms with a large shower.”
 of 5 bubbles 989sams, 11 Dec 2014 | Read review
“This hotel had been recently renovated so everything was geared toward comfort and ease.”
 of 5 bubbles 513catherineb, 25 Oct 2014 | Read review
“Watch out if you select a non smoking room. Try to stay away from main road.”
 of 5 bubbles cimms4, 18 Jul 2014 | Read review
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