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Newport News Marriott at City Center

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Newport News Marriott at City Center
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481 Reviews from our TripAdvisor Community

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Showing 479: English reviews
St. Johns, Florida
Reviewed 1 week ago

Absolutely the #1 hotel on the Virginia Peninsula - Above and Beyond the Crestline! This incredible Crestline Hotels and Resorts property is the epitome of southern fine hospitality. From the opening act of arriving late and being greeted like royalty from the nearby Newport News Williamsburg International airport, to the swift but thoughtful checkin and then an extra spacious room...

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Helpful?
1Thank j0urneymaker
Mark B, General Manager at Newport News Marriott at City Center, responded to this review

Thank you for choosing the Newport News Marriott City Center hotel for your stay once again. As a General Manager, there is no greater praise to have a guest return because they love the staff, location, amenities and everything else our hotel has to offer. Our associates work exceptionally hard to go above and beyond to for every single guest...

Newport News, Virginia
Reviewed 2 weeks ago

Vert attentive, knowledgeable, and courteous staff. Room was comfortable and clean. Food was so good I ate it twice. Definitely try the wings. Neka was a fast and accurate server. Toya(the hostess) and I had a great conversation and helped me with the weather. I was here as the snow at the first of the year was falling and the...

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Helpful?
Thank isaaccollins66
Mark B, General Manager at Newport News Marriott at City Center, responded to this review

Thank you for sharing your experience at the Newport News Marriott at City Center through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Guest, your feedback will be shared with the team to continue to inspire and...

Reviewed 2 weeks ago

I have stayed at Newport News Marriott at City Center multiple times and have enjoyed each trip. All of the employees are very nice and helpful. Kerry in the lounge is especially awesome! Great bar and food at the hotel as well as nearby in the surrounding area. Definitely recommend staying here!

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Helpful?
Thank SouthJersey14
Mark B, General Manager at Newport News Marriott at City Center, responded to this review

Thank you for taking the time to recognize Kerry for the wonderful service she provided you during your stay. We are very proud of her and you can be assured that I will recognize her efforts at the next staff meeting in front of her peers. We hope to have the pleasure of welcoming you back soon to the Newport...

Florida
Reviewed 2 weeks ago via mobile

Love this Marriott. Quiet location with very service friendly staff but one stands out above all others in any Marriott....Kerry in the concierge lounge. As a Marriott Platinum, it surprises me to see the wide discrepancy in concierge lounge evening food offerings. There seems to be no Marriott standard, which is a shame. At the low end we have the...

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Helpful?
1Thank Steve F
Mark B, General Manager at Newport News Marriott at City Center, responded to this review

Thank you for your recent stay at the Newport News Marriott at City Center and for reviewing your experience and for the very kind review. We work diligently to provide outstanding service in every area of the hotel and I was delighted to read that the Concierge Lounge Team contributed to making your overall stay even more enjoyable. Thank you...

Washington DC, District of Columbia
Reviewed 4 weeks ago via mobile

We checked out of another hotel in Williamsburg since we ran out of things to do there and headed to Newport News. The Marriott we stayed in City Center was exactly what we were looking for. A comfortable room, pool, restaurant on premises and wonderful staff. The manager himself extended our check out time so that we did not have...

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Helpful?
Thank RUComing
Mark B, General Manager at Newport News Marriott at City Center, responded to this review

Thank you for sharing your experience at the Newport News Marriott at City Center through the Guest Satisfaction Survey. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to...

Reviewed 8 December 2016 via mobile

This establishment was amazing! Clean rooms, comfortable beds, friendly staff, great location! Couldn't have asked for a better experience! And the valet parking was a plus and not horribly expensive!!

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Thank Brenda D
Mark B, General Manager at Newport News Marriott at City Center, responded to this review

Thank you for choosing the Newport News Marriott City Center hotel for your stay once again. As a General Manager, there is no greater praise to have a guest return because they love the staff, location, amenities and everything else our hotel has to offer. Our associates work exceptionally hard to go above and beyond to for every single guest...

Washington DC, District of Columbia
Reviewed 7 December 2016

Located in Newport News City Center area, it's a good location where the noise level is low and you can rest up. Hotel is fairly large, and the surrounding area has plenty of eateries/restaurants, shops, and a movie theater. Probably the nicest area of the city, and walkable too. Nice hotel with clean facilities. Room was spacious and comfortable. Cr0ibs/rollaways...

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Thank Traveler O
Mark B, General Manager at Newport News Marriott at City Center, responded to this review

Thank you for choosing the Newport News Marriott City Center and your gracious feedback. I am glad you found the hotel clean and comfortable, up to date and ideally situated in City Center. There is so much to see and do, it is hard to fit it all in on one visit. From Hampton Roads historical sites, museum district and...

Cincinnati, Ohio
Reviewed 4 December 2016 via mobile

We loved our stay at this hotel. The rooms were clean and the bed was very comfortable. The staff was very friendly and responsive. We also ate breakfast and dinner in the restaurant. The food was delicious.

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Helpful?
1Thank cyclonesdmr
Mark B, General Manager at Newport News Marriott at City Center, responded to this review

Thank you for sharing your experience at the Newport News Marriott at City Center through Trip Advisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Guest, your feedback will be shared with the team to continue to inspire...

Greenville, NC
Reviewed 4 December 2016 via mobile

Friend of mine related a story to me of these people being arrogant and have poor customer service. They were stuck in an elevator for an extended period of time in close quarters. My friend was also groped. The hotel showed little concern and didn't even offer a voucher or any type of compensation for a ruined visit.

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Helpful?
1Thank egoed1
Mark B, General Manager at Newport News Marriott at City Center, responded to this review

Thank you for taking the time to share your comments regarding your friends recent stay at the Newport News Marriott at City Center. I was very concerned when I read your comments and am very sorry for the inconvenience your friend experienced. Please be assured that we take the security of our guests seriously and I will be meeting with...

North Carolina Mountains, North Carolina
Reviewed 30 November 2016

I've been staying at the City Center Marriott for work a lot recently and I can honestly say the staff here are tremendous. They are extremely welcoming every time I enter the hotel and they seem to genuinely enjoy their jobs. The lounge has been recently updated (shout out to my friend Kerry who is amazing!) and is always stocked...

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Helpful?
1Thank brendanf2012
Mark B, General Manager at Newport News Marriott at City Center, responded to this review

Thank you for sharing your experience at the Newport News Marriott at City Center through Trip Advisor. As a regular guest, I appreciate your feedback am delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Kerry is amazing for sure and I am...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Newport News Marriott at City Center

Address: 740 Town Center Dr, Newport News, VA 23606-4274
Region: United States > Virginia > Newport News
Price Range: $178 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Newport News Marriott at City Center 3.5*
Number of rooms: 256
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Marriott and Travelocity so you can book your Newport News Marriott at City Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Newport News At City Hotel Newport News
Newport News Marriott
Hotel Style:
#5 Business Hotel in Newport News
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Questions & Answers

Here's what travellers have asked, with answers from Newport News Marriott at City Center staff and other travellers.
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Questions? Get answers from Newport News Marriott at City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider the Concierge floor or higher floors”
 of 5 bubbles j0urneymaker, 8 Jan 2017 | Read review
“Get a room with fountain view”
 of 5 bubbles SouthJersey14, 4 Jan 2017 | Read review
“Fountain view rooms have a great view!”
 of 5 bubbles brendanf2012, 30 Nov 2016 | Read review
“get a lake view.”
 of 5 bubbles lindacrick, 17 Nov 2016 | Read review
“11th floor fountain side for the best view!”
 of 5 bubbles michjohn80, 13 Nov 2016 | Read review
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