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Comfort Suites Airport

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Comfort Suites Airport
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212 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Ashland, Virginia
Reviewed 18 August 2015

I booked here at last minute due to having to stay at a poor quality hotel my prior night in Newport News. Comfort Suites came through as usual. Comfortable beds and staff was very helpful. I would stay here again and again! The breakfast is also enough for me and the little one. Plenty of breakfast choices considering the large...

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Helpful?
Thank Val A
WIlson NC
Reviewed 17 August 2015

Stayed in 322, and other than the lady in the room next to us screaming and cursing at her kids from 7-7:30 am, we had a perfect stay. LOTS to do nearby, we even walked to restaurants and shops. Room was clean, well appointed and the beds were VERY comfy.Breakfast was about what you expect, but way to crowded in...

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Thank kmfleet
Monroe, GA
Reviewed 27 July 2015 via mobile

Very comfortable and very clean. Wish I could take the pillows with me. Nice breakfast friendly staff. First time ever in this area. Thank you Choice Hotel for providing a nice place to rest for one night. Will keep you in mind if we are in the area again.

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Thank rinetraveler
Reviewed 16 July 2015 via mobile

My family and I stayed here on Memorial Day weekend because we had a basketball tournament nearby. I not only stayed there with my family. I also had the rest of the team to stay as well. We were greeted with grand hospitality when we arrived as our team was acknowledged with a sign of our team name on the...

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Thank mykinggreg
Reviewed 6 July 2015 via mobile

I have stayed in numerous hotels and this was definitely the best. I hear a lot of bad stories about Newport News so I was slightly worried about staying there but it was definitely a pleasant surprise . The room my boyfriend and I stayed in was nice and neat. I don't generally sleep well even at home and the...

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1Thank Dani S
Phoenix, Arizona
Reviewed 23 June 2015

I was extremely disappointed in this location. It was disgusting! The first room I was given hadn't been cleaned. The bed was unmade and used towels were strewn about. The clerk apologized profusely and gave me another room. There were dirty towels on the floor, half used water bottles lined up on the table, and hair on the bed. I...

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1Thank Black_Planeteer
Mishicot, Wisconsin
Reviewed 19 June 2015

Hotel was comfortable. Beds were soft with plenty of pillows. Gas station next door was convienent thanks to rental car with a slowly lowering tire. Staff was helpful. Plenty of restaurants nearby. Says its close to the airport, and probably is as the crow flies, however if you are driving a car its more like 15 minutes.

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Helpful?
Thank Larry W
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for your feedback. It is great to hear that you were comfortable during your stay and enjoyed the numerous amenities near our hotel. However, I am a little confused regarding your comment that the airport was a 15 minute drive. The Newport News International Airport is 2 blocks away. I hope we have the pleasure of...

washington dc
Reviewed 19 June 2015

Nice hotel, friendly staff. very clean room, which is my most important criteria. second, they were able to check me in early (since I got there about 2 pm) , which I always appreciate and this was especially nice since I really needed a nap. two things that kind of annoyed me: After getting to my first room, they came...

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Helpful?
Thank dcdenizen9
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for taking the time to share with us your feedback. Thank you for your patience and understanding regarding being moved to different rooms, I will definitely discuss this with my front office manager to ensure we handle these situation differently. Also, I apologize for incidental hold of $50 not being clearly explained at check in. The...

Elkins
Reviewed 25 May 2015 via mobile

We came here on a weekend getaway to Buckroe Beach(in Hampton) and Williamsburg. It was a holiday weekend so I was pleasantly surprised at the nightly price. Great value! Hotel was clean, in a great neighborhood (lots of shopping and restaurants nearby) and I had an overall pleasant experience. The only reason I didn't give it 5 stars is because...

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Helpful?
Thank Hilary R
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. I am glad you were able to enjoy our hotel, plus all the wonderful amenities nearby. I want to personally apologize for the lack of concern shown to you regarding your car alarm. Rest assured that we will conduct more training on situations like...

Reviewed 12 April 2015 via mobile

I stayed here overnight traveling from Williamsburg. The employee that answered the phone Dana he was very helpful with directions to the hotel and provided great customer service on the phone. When I arrived he asked for my last name and recognized me because I had just spoken to him on the phone. The room was so gorgeous and the...

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Thank JoirVay D
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Region: United States > Virginia > Newport News
Price Range: $111 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#4 Family Hotel in Newport News
#4 Romantic Hotel in Newport News
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend this hotel. You get more than your money's worth here.”
 of 5 bubbles rainbirdp, 3 Dec 2016 | Read review
“Ask for a end room on the end of the hotel”
 of 5 bubbles woodsidedt, 25 Oct 2016 | Read review
“don't book here”
 of 5 bubbles F337MUas, 25 May 2016 | Read review
“Do not stay by the elevators.”
 of 5 bubbles BeachGal70, 20 Apr 2016 | Read review
“Hard to say, just make sure you do not book the same night as a soccer team, but that can happen anywhere you stay.”
 of 5 bubbles jasont956, 20 Mar 2016 | Read review
5 of 5