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Comfort Suites Airport

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217 Reviews from our TripAdvisor Community

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Showing 214: English reviews
Reviewed 5 December 2014 via mobile

We stayed there for Thanksgiving weekend. Even though it's located near a lot of shopping centers and the airport it was still very peaceful and quiet. There are a ton of places to eat and shop. Malls, stores and movie theaters are all within a 15-20 minute drive. Anything you could possibly want to eat is on Jeffersob Avenue. The...

1Thank JazzyBG
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear JazzyBG, thank you for taking the time to write a review. I'm glad you were able to enjoy a peaceful stay here with us while also enjoying the shopping and dining. I think we have a great location as well. We hope to see you again soon. Sincerely, KKinard

Reviewed 30 November 2014

Driving over 7 hours on Thanksgiving Day, we had to change our hotel because we did not realize how far away we were from my girlfriend's son's home, so we went to Comfort Suites hoping they could accommodate us until Saturday. Imagine the anxiety ... I was met by Dana at the front desk. Talk about customer service Dana personifies!...

1Thank John A
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear John, I am so glad we were able to help you out and thank you for the kind words. We strive to provide professional, courteous service and I will definitely pass on your comments to Dana. We look forward to you staying with us again the next time you are in the area.

Norcross, Georgia
Reviewed 18 November 2014

I was in town with my wife on business. We stayed at the Comfort Suites for 2 nights & decided to stay another night for fun. This is a prime location for this hotel that is completely surrounded by restaurants and shops. We really enjoyed the area as it was also really close to the Newport News Airport. The front...

Thank Wilbur R
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Wilbur, Thanks for staying with us! Just because a person is on a budget does not mean they should receive crappy service or accommodations. We treat our guests like royalty no matter how much they pay. I'm glad you enjoyed your time with us, and hope that we'll be seeing you again. Sincerely, Jason

Virginia Beach, Virginia
Reviewed 8 November 2014 via mobile

Checked in yesterday afternoon and the person checking me in was less than friendly. He spent the time on the phone with another customer arguing with them about not discounting their rate for booking the romance package. He couldn't spare a moment for me, to welcome me to the hotel, or even ask me to wait until the call was...

Thank Sherriebabbas
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Sherriebabbas, We definitely apologize for any signs of a previous guest that are left behind in a room. When people come to stay with us they expect good service and a clean room. We will use your review as a method for re-evaluating our inspection methods. We strive for perfection, but every now and then fall short of that target....

Hampton, Virginia, United States
Reviewed 31 October 2014

I stay at many hotels but the experience that I received here was top notch the courteous and friendly staff was helpful and made sure that my stay was comfortable. It was the best experience that I have had and I would like to thank all of the staff members that made my stay so enjoyable. Thank you Lee, Dana...

Thank Sean C
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Sean, Thank you for returning to our property. Returning to a hotel is probably one of the biggest compliments we can receive. We look forward to seeing you again. Sincerely, Jason

Reviewed 29 October 2014

Only thing I can say is amazing. Staff very helpful. One stood out the most her name was Michelle. Very pleasant young lady. The rooms were very clean. If I needed help finding something the staff was there to help. I would recommend it to all friends and family staying in your area. I wish I would have had more...

Thank conleyk321
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Valued Guest, Thank you for coming to hang out with us! Though Michelle works the late shift we wanted someone there that would still give you a smile. Please do not hesitate to come see us again!

Philadelphia, Pennsylvania
Reviewed 28 October 2014

Our stay at Comfort Suites was so comfortable that I thought I was on a magical vacation opposed to the business trip i was supposed to be on. Alex checked me in, and from that moment of walking in the door, it made my stay. He was such a charming young man. When I arrived to my room, the King...

Thank Buford W
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Buford, Thank you so very much! Whenever you're not working come back and see us on vacation. There are many things to do in the Hampton Roads area that we could recommend. I will definitely let Alex know how he impacted your stay. He just started working here not too long ago, but he is already part of the family....

Newport News, Virginia
Reviewed 24 October 2014

I Just moved in the area about a year ago & would always drive by this hotel to & from work. I decided to wine & dine my fiancé last weekend at Red Lobster which was a few steps from the hotel. After dinner we went shopping across the street to walk off our dinner & returned to this clean...

Thank Michael S
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Michael, We are constantly trying to improve our cleanliness and customer service. Glad your romantic evening went well! Come see us again. Jason, General Manager

Reviewed 19 October 2014

I arrived late on a Thursday night. Tired from the road, Michelle was very accommodating to my needs. Very informative about the locations of what I was looking for. Breakfast the next day was very nice too. I had a wonderful time in Newport News, partly because of the stay in your nice hotel. The rooms were immaculate, service was...

Thank JohnBrrr
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

John, I will definitely pass along your kind words. She is awesome! But think you for giving us the chance to show you what kind of customer service skills are within our capabilities. Jason General Manager

Chesapeake, Virginia
Reviewed 16 October 2014 via mobile

My club along with several friends booked several rooms for a charity event weekend. The hotel was very clean as always. The staff was extremely friendly & helpful throughout the entire weekend. Working with Kim K. In Sales was Awesome. ..Our team & others plan to continue to utilize this location in the upcoming year(s). Awesome hotel!!!

Thank Cyntual H
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Ms H, When you all come back we'll be waiting with open arms! Once you stay at the Comfort Suites you're considered family. We thank you sincerely for choosing us, and even more so for your kind words.

47 photos of this hotel

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Room/Suite (7)
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Region: United States > Virginia > Newport News
Price Range: $123 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#4 Family Hotel in Newport News
#4 Romantic Hotel in Newport News
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Near lots of restaurants & grocery stores. Ask for a room on backside of property. Only ten miles from Busch Gardens/Water Country.”
vg1vg22017, 14 Apr 2017 | Read review
“I would recommend this hotel. You get more than your money's worth here.”
rainbirdp, 3 Dec 2016 | Read review
“Ask for a end room on the end of the hotel”
woodsidedt, 25 Oct 2016 | Read review
“don't book here”
F337MUas, 25 May 2016 | Read review
“Do not stay by the elevators.”
BeachGal70, 20 Apr 2016 | Read review
5 of 5