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DoubleTree by Hilton Hotel Norfolk Airport

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DoubleTree by Hilton Hotel Norfolk Airport
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490 Reviews from our TripAdvisor Community

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Showing 490: English reviews
Alexandria, Virginia
Reviewed 24 November 2016

From the time I walked up to the counter I was very impressed and fully satisfied with service of the hotel staff. The room was clean and had all the aminities I needed and more. I will definitely come back.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 593davidwr
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear 593davidwr: We are delighted you enjoyed your stay. We also appreciate the nice comments regarding our staff, we will certainly pass along your comments to them as well as our thanks for exceeding your expectations. We hope to see you again when you are in our area. Sincerely, E. Dellinger

Charleston, South Carolina
Reviewed 23 November 2016

Government contractor on a 2 month business trip. Front desk could not do something as simple as to bill me every 2 weeks for expense report purposes. They also had difficulty keeping track of mail/ packages that I required for my job. There were also 2 days of my stay they did not bill me for and I had to...

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Helpful?
Thank Joey J
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Joey J: Thank you for your review, please feel free to contact me directly so that I may look into this further for you. I am unable to research further without your last name and dates of your stay. Sincerely, E. Dellinger

Virginia Beach, Virginia
Reviewed 22 November 2016

The property was very well maintained- smelled and looked very clean. The staff are friendly, attentive and informed. They engage with people that approach them and anyone that enters the lobby. The pool and hot tub were warm/hot and vey clean. Our family had a great time while at the property and would definitely visit again. What a great place...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank VBMom757
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear VBMom757: We are delighted you enjoyed your stay, we hope to see you again soon. Sincerely, E. Dellinger

Orlando, Florida
Reviewed 22 November 2016

Gym equipment has only one TV channel. Bad restaurant - rude service and greasy food. Housekeeping is definitely slow and sloppy. I could tell the mediocre and rude atmosphere comes from the management.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Carlos H
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Carlos H: Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with your stay. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Regarding the fitness center televisions, in order to receive all of the channels available to...

Hudson River Valley, New York
Reviewed 20 November 2016

I was here for a business trip and stayed at the Double Tree with several other colleagues. Upon arrival at the nearby airport, we called the hotel and a shuttle was dispatched to pick us up. Check in was great and we each received a warmly baked cookie. We were placed in rooms on the 2nd, 4th, 5th and 6th...

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Helpful?
Thank jmbc04
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear jmbc04: Thank you for taking the time to tell us about your stay. Your comments have been shared with our Chief Engineer and Executive Housekeeper. Our staff is working on the order issue in a few of our guestrooms and we hope to have resolved very soon. We appreciate you taking the time to tell us about your stay...

Reviewed 18 November 2016 via mobile

I was staying with a friend. The bar downstairs closed and the next thing I know the neighbors are smoking in their room. A call to the front desk was to no avail and then at 0119 we hear some female voices joint the party. A few short minutes later we hear the hooker telling the guys in that room...

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Helpful?
Thank Ben B
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

I apologize that our staff failed to act according to our standard operating guidelines. We will certainly use this incident as a teaching experience to coach, counsel and provide additional training to our staff should instances such as this be reported to our staff in the future. I apologize that you had to be subjected to such shenanigans during your...

Columbia, South Carolina
Reviewed 18 November 2016

Quiet rooms. I mean quiet. Despite the noise you'll hear coming form the onsite Max and Ermas the rooms are quiet. Even with a team there I didn't hear anything. Good sized room, well kept fixtures. Moderate selection of channels for TV junkies, smallish bathrooms (the door nearly swipes the toilet), not a bad place to spend a night or...

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Helpful?
Thank ltsolet
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Itsolet: We are glad you enjoyed your stay and that our amenities were to your liking. Our goal is to provide each guest an outstanding experience and we are happy to have met that objective. We hope you will visit with us again when in the area. Sincerely, E. Dellinger

Raleigh, United States
Reviewed 16 November 2016

Excellent place for a quick stay in Norfolk. Hotel was very clean and staff was friendly and accommodating. We checked in at night and it was smooth and issue free. Restaurant on premise seemed to be nightclubish, but it did not bother us. Appreciated being on a Club Member floor as well.

Review collected in partnership with DoubleTree by Hilton
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Thank N1712VUandrewc
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear N1712VUandrewc: We are delighted you enjoyed your stay. Your comments will be shared with our staff along with our thanks to them for making your stay pleasant. We look forward to the opportunity to have you as a guest again in the future should. Sincerely, E. Dellinger

kitty hawk, United States
Reviewed 14 November 2016

Highly recommend this chill DoubleTree by Hilton, especially if you're going to The Norva that night. Only about a 15 min. Uber drive from the hotel to the venue. Upon arrival they first hand you warm fresh cookies. The staff is extremely nice and helpful. The hotel is clean and big. 6 floors, nice carpeting, and a nice front desk...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank tylerh692
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear tylerh692: We are glad you enjoyed your stay. Hope to see you again soon. Sincerely, E. Dellinger

Altamont, Tennessee
Reviewed 5 November 2016 via mobile

Short layover. Very comfortable beds. If arriving late, shuttle usually only runs until midnight, but the driver was gracious enough to work later and picked me up at 12:30. Breakfast was at better than most... Buffet for about $13.00 or ala crate of the menu.

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Helpful?
Thank worldtraveler220
DellE1992, executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear worldtraveler220: We were delighted to have you as our guest and that you found the hotel and breakfast to be of good value. We hope should you find yourself traveling to our area in the future that you will afford us another opportunity to be of service. Sincerely, E. Dellinger

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 N Military Hwy, Norfolk, VA 23502-1800 (Formerly Hilton Norfolk Airport)
Region: United States > Virginia > Norfolk
Price Range: $118 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norfolk Airport staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Norfolk Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring something like an Anker 4 port USB outlet for devices. Not enough power outlets to support all the modern gadgets.”
 of 5 bubbles ltsolet, 18 Nov 2016 | Read review
“Off the main highway if you're a light sleeper.”
 of 5 bubbles gusb2013, 3 Nov 2016 | Read review
“Easy access to airport”
 of 5 bubbles VirginiaTopkat, 28 Oct 2016 | Read review
“4th floor rooms are quiet”
 of 5 bubbles rosien940, 18 Oct 2016 | Read review
“Get a room away from the atrium that opens into Max and Ermas (Very Noisy)”
 of 5 bubbles Tampachris25, 30 Sep 2016 | Read review
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