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Sheraton Norfolk Waterside Hotel

857 reviews
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Traveller (220)
Room & Suite (84)
Dining (11)
Overview
  • Excellent21%
  • Very good30%
  • Average24%
  • Poor13%
  • Terrible12%
Travellers talk about
“the club lounge”(29 reviews)
“self park”(23 reviews)
“valet park”(10 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.5 Star Hotel
All hotel details
Offers from Sheraton Norfolk Waterside Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (857)Write a Review
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1 - 5 of 842 reviews
Hotel's Favourite
Reviewed 4 days ago

Stayed here over three days in two separate rooms. No problems at all to report. The rooms were in a clean state and were kept so throughout my stay. I had breakfast ordered to the room on one morning and it arrived as requested at...More

Thank Mike W
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 3 days ago

Mike, thank you so much for choosing our hotel, and for taking the time to share your comments. We are happy to read that you enjoyed your accommodations and were able to enjoy some room service during your 3-day stay as well. I will be...More

Reviewed 1 week ago

We stayed the night to attend an event at another hotel. We bring our dog who is clean and quiet under the pretense of having some dog snacks and a pet bed. There was not any, good thing we brought our own. Next, we paid...More

Thank Jonathan B
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 6 days ago

Our guests’ comfort and safety is a primary concern and we wish we could have addressed these concerns onsite when it would have mattered most. Please know that your stay does not reflect the high standards that we aim to achieve and your comments will...More

Reviewed 2 weeks ago

Thanks Sheraton for ruining literally my only vacation this year. A one day vacation where I got to stay out of my house that was not an obligatory family thing or a sick relative. I usually only write positive reviews. But this clown car of...More

Thank HamptonHog
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 1 week ago

Reading comments like yours is disheartening. We never want our guests to leave here feeling their stay was not as they anticipated. I was saddened to read that your check-in experience was not as you expected and understand your frustration. We attempt to preserve the...More

Reviewed 4 weeks ago

The Sheraton is a convention hotel- always busy. It provides the amenities of clean, comfortable rooms, some with wonderful views, and the staff is fine, but it is definitely a convention hotel. The breakfast buffet is reasonably priced and children eat for free- made to...More

Thank Mizner
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 4 weeks ago

Thank you so much for your great feedback. We’re happy to hear that you enjoyed your stay with us down here on the waterfront, and found our location to be so convenient. It’s always nice to be able to leave your car behind and take...More

Reviewed 10 November 2017 via mobile

Good place to stay, comfortable. No complimentary breakfast. Hotel staff very helpful with the couple of issues that we had. Within walking distance of several great places to eat and also on the water for a good view.More

Thank sclse866
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 11 November 2017

We are so pleased to hear that you had a wonderful experience. It is important that each guest who walks through our door feels welcome and valued. Your comments let us know our efforts are paying off. We’re glad that you enjoyed the many dining...More

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Traveller (220)
Room & Suite (84)
Dining (11)
Pool & Beach (8)
Hotel & Grounds (91)
Bathroom (26)
Business Centre & Event Rooms (22)
Family and Play Areas (1)
About
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$111 - US$315 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$111 - US$315 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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