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Residence Inn by Marriott Norfolk Airport

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Traveller (62)
Room & Suite (43)
Dining (5)
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Overview
  • Excellent59%
  • Very good26%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“norfolk airport”(44 reviews)
“front desk”(63 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
3 Star Hotel
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (365)
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Traveller rating
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Show reviews that mention
All reviewsnorfolk airporttwo bedroom suitefront desksocial hourearly flightlong staya great stayhome away from homethe hotel manageryogurtvirginia beachbit datedconvenient locationhot breakfastdefinitely stay here againhampton roadswould highly recommend this hotel
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61 - 65 of 365 reviews
Reviewed February 26, 2017 via mobile

Me and my family love this hotel but at the same time some things are just to much. We have had previous not so good experiences before but I keep coming back so I can say hopefully we will have just one good time. I...More

2  Thank Jaqueline M
Response from Scrowley160, General Manager at Residence Inn by Marriott Norfolk AirportResponded February 28, 2017

I would like to take this time to apologize for the issues you encountered during your stay, and for the disturbance caused by other guests. We do everything in our power to control every aspect of our property, and unfortunately fell short on this. Please...More

Reviewed February 22, 2017

My fiancé and I stayed for two days. When we first checked in and went in the room I noticed that one of the towels in the bathroom had make-up on it. We couldn't get the phone to get through to the front desk so...More

Thank tarnisha05
Response from Jessica S, Operations Manager at Residence Inn by Marriott Norfolk AirportResponded February 23, 2017

Thank you for taking the time to review our hotel online. I'm sorry to hear we had a housekeeping hiccup at the beginning of our stay. I will be speaking with our laundry department to remind them to triple check the linen that goes out....More

Reviewed February 14, 2017

Residence Inn is normally a very reliable stay; pretty vanilla and you know what to expect, but in this case we were in for some surprises. Check in was less than friendly; not rude, just indifferent. I assumed the receptionist was busy checking emails or...More

2  Thank 73Duck
Response from Jessica S, Operations Manager at Residence Inn by Marriott Norfolk AirportResponded February 15, 2017

Thank you for taking the time to review our hotel online. I'm so sorry to hear that we did not provide the typical "Residence Inn normal" and will be addressing this with our front desk staff. I hope the next time you're in the area...More

Reviewed February 7, 2017

Conveniently located near Norfolk Airport. Provides 24 hours free shuttle to airport. Staff respectful and accommodating with my requests. Did not experience free breakfast do to early flight. But there is always free coffee and tea 24 hours.

Review collected in partnership with this hotel
1  Thank ralguy66
Response from Jessica S, Operations Manager at Residence Inn by Marriott Norfolk AirportResponded February 8, 2017

Thank you for your kind words about our hotel. I hope the next time you have a flight out of Norfolk International Airport you will choose to stay with us again.

Reviewed February 7, 2017

My wife and I had to stay in a hotel while our hardwood floors were being re-done. As I am a Marriott Silver Elite member, naturally I elected to stay at a Marriott property. All of my other stays over the years at Marriott properties...More

1  Thank JazzGuitarist
Response from Scrowley160, General Manager at Residence Inn by Marriott Norfolk AirportResponded February 9, 2017

Thank you for taking the time to share your recent experience with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Banquet Room
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$143 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Norfolk
#1 Business Hotel in Norfolk
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$143 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Norfolk
#1 Business Hotel in Norfolk
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (62)
Room & Suite (43)
Dining (5)
Pool & Beach (3)
Family and Play Areas (6)
Business Centre & Event Rooms (5)
Questions & Answers
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momwithteenPa
June 16, 2018|
Answer
Response from Rachel R | Property representative |
Hello, Our breakfast hours are M-F 630a-930a and Sat/Sun from 7a-10a. If I can be of further assistance, please do not hesitate to contact the property at 757-333-3000
0
Votes
Frank T
June 5, 2016|
AnswerShow all 6 answers
Response from Scrowley160 | Property representative |
Good morning Frank, Our entire hotel is pet friendly. However, after any guest with a pet departs the hotel, we complete a full deep clean of the room. This includes a shampoo of the carpet and soft furniture. Please do... More
0
Votes
lawguy101
April 3, 2016|
AnswerShow all 5 answers
Response from carlota132 | Reviewed this property |
This kind of question really requires a phone call to the specific hotel. I would suggest that you be very clear about what your needs are.
0
Votes
Room Tips
"I like to stay away from elevator for the noise"
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"Away from the basketball court"
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"The studio rooms with kitchenette is excellent for a multi-day stay"
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"Abundance of floors and room opportunities ..."
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