Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The MarSenses Rosa del Mar Hotel & Spa aparthotel is located two minutes from Son Maties Beach, in Palmanova and just 20 minutes from Palma, the capital of Mallorca.
It is a hotel for all types of travellers, both for families and couples. With 185 rooms in studios, junior suites and flats (these two types have been recently refurbished) that adapt to your holiday needs.
It has three swimming pools, the main pool has been completely renovated to create a special atmosphere and is surrounded by a large solarium, an indoor pool and the Sensiland, our small water park for children. In addition, you can enjoy a large spa with a wet area and wellness treatments, a spacious and luminous gymnasium, and a large and bright swimming pool.
Finally, it offers food and beverage services throughout the day with a main restaurant offering breakfast and dinner and two snack bars, one by the main pool and the other in the Sensiland, with a varied and delicious lunch menu.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a coveted location, the Marsenses Rosa Del Mar Hotel & Spa is just a stone's throw from the beach and surrounded by local shops and attractions, earning high marks from guests. The hotel boasts an array of amenities and a lively yet tranquil atmosphere that caters to families, although some visitors have expressed concerns about noise and room decor.
While the service generally receives accolades for its friendliness, the value proposition is sometimes questioned due to additional costs. Despite this, the overall cleanliness and maintenance are widely commended.
Location
Convenient
Atmosphere
Lively
Rooms
Varied
Value
Expensive
Cleanliness
Spotless
Noise level
Mixed
Service
Friendly
Amenities
Comprehensive
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Really happy with our stay over October half term. The hotel was fabulous! Great food, service and kids disco at night. We loved the Halloween celebrations, the hotel made an outstanding effort: the decorations, creepy food labels in the restaurant, the pumpkins and trick or treat bags for the children. There are lots of reviews regarding the price of drinks at the hotel but €2.50 for water and €11 for a bottle of wine is quite standard across many hotels. There were no welcome drinks on arrival but there was a complimentary bottle of water in our room and cava at breakfast each morning. Location is wonderful, so close to the beach, bus to palma is just around the corner. Palma is beautiful and well worth a visit.
I’d recommend booking an apartment rather than a studio if you can. The only complaint from us would be the studio rooms on the ground floor were a bit tired and smelly. It was end of season but when we first arrived we could smell what we could only describe as a cigarette smoke smell in the room. The fridge was switched off and smelly and the cupboards in the kitchenette also had a bad smell. Reception staff did send some one to fix the fridge and spray air freshener. They offered us 2 alternative rooms but the room next door also had the smell and then the room upstairs would have incurred an upgrade charge even though it was the same room layout just one floor up. We had family members staying on floor 4 and their apartment room was amazing. Another family member on floor 2 had a room similar to ours but slightly nicer with a shower and a bath so there definitely are some lovely rooms, ours just didn’t give us the wow factor unfortunately.
October in Majorca was much warmer than I thought. We were in the sea swimming most days. The UV levels are much lower though so don’t expect a tan. The pools were cold but the indoor pool was lovely so we used this when we had a rainy day. Lots and lots still open in Palma Nova but there was a few closing events at bars along the beach on Sat 2nd November. The hotel closed on the Sunday 3rd as we went home. Magaluf beach was closed for winter refurbishment.
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Date of stay: October 2024
Value
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Cleanliness
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Sleep Quality
Trip type: Travelled with family
Room Tip:There is a Facebook group! It’s very helpful
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Prego, Atención al cliente/recepción at Marsenses Rosa Del Mar Hotel & Spa
Responded Nov 26, 2024
Dear K88bagg, Thank you so much for sharing such a detailed and thoughtful review of your stay at MarSenses Rosa del Mar Hotel & Spa. We are thrilled to hear that you had a wonderfull and it is fantastic to know that you enjoyed our Halloween celebrations, the food, the kids' disco, and the various activities we offer. We work hard to create a fun and festive atmosphere for families, and we’re so glad it made your stay special. We also appreciate your understanding regarding our drink prices, which are in line with industry standards, and we’re glad to hear that you made use of the complimentary water and cava. We’re also delighted that you found our location convenient, with easy access to the beach and nearby Palma. However, we truly regret the issues you experienced with the studio room on the ground floor, particularly the smell and condition of the fridge and kitchenette. We are grateful that you brought this to our attention, and we’re glad that our team was able to assist with the problem. Please accept our sincerest apologies for any inconvenience caused. Your feedback is invaluable, and we will take it into account as we continue to maintain and improve our rooms. We are happy to hear that your family members enjoyed their rooms, and we will ensure we continue to provide a variety of options to meet the needs of all our guests. Thank you again for your kind words and for recommending us and we hope to welcome you back to MarSenses Rosa del Mar Hotel & Spa for another memorable stay in the future. Kind regards, Sara Prego Deputy Manager
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Just want to say from start to finish this hotel was fabulous. The reception staff where brilliant explained everything clearly on arrival and even though we arrived really late at night we still had an offer of some food. We got complimentary water in our room which was really appreciated after arrived late and the ships not being open.The Room was ideal for our family of 4(2 adults and 2 Teens). A large king-sized bed and a sofa bed with another pull out bed. There was a fridge,coffee machine and kettle,toaster. The food in the restaurant was delicious they had different theme nights which was such a great idea as we never got bored (Spanish,Asian,Majorcan and a few others) the food was always freshly replenished my kids especially loved the pancakes and churros at breakfast. So much choice honestly you wont be disappointed. We always asked to sit outside as it was quieter than in the restaurant and the staff always accommodated our request. 1 night they even had an outdoor bbq which served burgers,hotdogs and corn.The hotel had plenty of sunloungers and we never had a problem finding a sunbed even being peak summer holidays.People mainly chose to sit round the pool but I much preferred lounging on the day beds or comfy loungers. I never once had to get up early to reserve a lounger so this was really refreshing and it actually made you feel more relaxed. The hotel did send round memos reminding people not to reserve sunbeds and if they did whilst not sitting on them for hours on end. The towels would be removed.The food at the snack bar was reasonably priced and the food and drinks were a really high standard. Everywhere in the hotel was constantly being cleaned and maintained. We had a problem with a wardrobe door hinge coming loose once we reported it,the maintenence staff came out within an hour and it was fixed. The gym and spa where great stocked with running machines,bikes,cross trainers,weights and we made use of these facilities.The staff in all areas were so friendly always had a smile on there faces and always happy to help,this was even when they was extremely busy. The hotels location is perfect and a 5 minute walk to the beach,its in a quiet location but close enough to the hustle and bustle of Magaluf or palma novas family friendly restaurants and bars a big shoutout to papis at the bottom of the road live music and drinks where fabulous and reasonably priced,also around the hotel had some lovely shops and supermarkets within walking distance Aldi is 5 minutes walk from hotel.I will definitely return to this hotel and I'd 100% recommend to others considering going here. Thank you everybody at Marsenses Rosa you made our holiday so enjoyable.
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Date of stay: July 2023
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Service
Trip type: Travelled with family
Room Tip:Ask to sit outside when eating in the restaurant / the Sunbed and daybeds by the snack bar are...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarSenses , Atención al cliente/recepción at Marsenses Rosa Del Mar Hotel & Spa
Responded Jul 29, 2023
¡Hola Kelly! Wow, thank you so much for sharing your incredible 10/10 review of your holiday at MarSenses Rosa del Mar Hotel & Spa! We are absolutely thrilled to hear that you had such a fabulous experience from start to finish.That's actually our main goal as staff and hotel. The motto of our company is making sure our guest satisfaction is the most important thing. It's fantastic to know that the reception staff welcomed you warmly and provided clear explanations upon your arrival, even though it was late at night. The offer of food when you arrived late was a thoughtful gesture that set the tone for the rest of your stay. We're delighted to hear that the room was ideal for your family of four, offering comfort and convenience with the king-sized bed, sofa bed, and pull-out bed, as well as amenities like the fridge, coffee machine, kettle, and toaster. It's great to know that your kids loved the variety of food in the restaurant, especially during the themed nights. The pancakes and churros at breakfast sound like a real treat! Your appreciation for the accommodating staff, who always arranged for you to sit outside as per your preference, demonstrates their dedication to making your stay as enjoyable as possible. The outdoor BBQ night sounds like a delightful experience too! It's wonderful that you had no trouble finding sunbeds, and the hotel's policy of discouraging sunbed reservation made for a more relaxed atmosphere. We're glad you enjoyed lounging on the day beds and comfy loungers. Moreover, we appreciate your kind words about the cleanliness and maintenance of the hotel. It's great to hear that the maintenance staff promptly attended to and resolved the issue with the wardrobe door hinge. Your praise for the gym and spa facilities, as well as the friendly and helpful staff in all areas of the hotel, brings a smile to our faces. We strive to provide top-notch services and amenities to make our guests' stay truly enjoyable. We're thrilled that you found the hotel's location perfect, with the beach just a short walk away, and the surrounding area offering a mix of tranquility and vibrant spots like Magaluf and Palmanova. Your recommendations for nearby attractions, such as Papis with its live music and reasonably priced drinks, are truly appreciated. Thank you for your heartfelt recommendation and for considering returning to our hotel in the future. We couldn't be happier knowing that we contributed to making your holiday so enjoyable. Once again, on behalf of the entire team at MarSenses Rosa del Mar Hotel & Spa, thank you for your kind words and for choosing us for your vacation. We would be absolutely delighted to welcome you and your family back for another amazing holiday. Warmest regards, OSCAR Guest Experience
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Just back from a week in Rosa del Mar with my partner and 10 month old. Had a fantastic stay here, hotel was spotless, food was great; huge variety for children and adults.
Breakfast was hot and continental breakfast with everything from cereal, fruit, yogurt and a huge variety of breads/baguettes etc to sausages, bacon, pancakes, eggs etc.
Dinner was different meats/fish, salad, chips veg, pizza etc with a fantastic variety.
Outdoor pool was cold but weather was still early 20’s most days so expected. Outdoor pool for children is fantastic with plenty of slides. Indoor pool which we used the most was heated and great for my little boy where we spent most of pool time.
Room had a small kitchen area with microwave, coffee machine, kettle, toaster and fridge. Bathroom has a shower with shampoo, conditioner and shower gel. Handwash also available. Hairdryer on wall in bathroom. Towels are changed Tuesday, Thursday and Sunday and rooms made up on request everyday.
The room we stayed in was just above reception and we could hear the phone etc after hours but didn’t keep us up, the bar closed at 11pm and lights went out in bar around 11:30 which was strange but you could still sit on if you wish, with lights shining from reception.
Safe was available for €10 deposit and €2.50per day and €10 deposit for iron and ironing board.
Overall our stay was fantastic and would highly recommend this hotel to anyone.
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Date of stay: April 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Óscar Aloy, Atención al cliente/recepción at Marsenses Rosa Del Mar Hotel & Spa
Responded Apr 23, 2024
¡Hola Ashleigh! Thank you so much for your glowing review! We're thrilled to hear that you and your family had a fantastic stay with us at MarSenses Rosa del Mar Hotel & Spa. It sounds like you made the most of all the amenities, from our spotless accommodations to the delicious variety of food offered at breakfast and dinner. Is feedback like yours that keeps us motivated and going always the extra mile. We're glad you found the indoor pool to be a hit with your little one, and that you enjoyed the convenience of the kitchen area in your room. Your feedback about the noise level and closing times of the bar is duly noted, and we'll certainly take it into consideration for future improvements. It was a pleasure hosting you, and we truly appreciate your recommendation. We hope to welcome you back again soon for another wonderful stay, filled with great and long-lasting memories together. Best regards, OSCAR Guest Experience
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Marked this hotel on hotels that we have been to before. Location Right at the bottom of Palma Nove where it meets Magaluf. Plenty of bars and restaurants and close to the beach. The beach is soft sand all the way into sea so no worries there. It is not the cleanest though, lots of cigarette butts, bottle tops and fruit and fruit peel. The sea itself has poor visibility for snorkelling. Compared to golden mile in Tenerife and Lara beach Turkey the resort is quite grubby with lots of dog crap trodden in.to the pavement which is never cleaned. Beer is about 4 euros a pint and roughly 9.5 euros for a short. For us the best bars where at the other end of the resort, Studio 63, Banana Joes, Taylor’s etc. Hotel Nothing special just average hotel, though would be better regarding the reviews it has. Staff always friendly and helpful and a smile on their faces. Drinks are expensive, 4.5 euros for a coke at the snack bar. Food is good but quite salty,repeats after a week. No dairy free options only lactose free milk, disappointing. Lots of entertainment for the kiddies which there are a lot of. If you want a more peaceful breakfast go before 8.45 before the majority of youngsters get there. Room The room is of decent size, we had a studio facing pool and sea. Good size fridge but very limited clothes hang space, even for one person let alone a family. Balcony is a good size but only 2 chairs to sit on, balconies get smaller the higher the floor. TV is shocking, small with only 2 English channels , E4 and E4 +1, so no catching up on the news. Bathroom has a glass frosted door which my 14 yr old hated, it has a gap you can see through all around it, so not much privacy. Shower is a cascade type with a drain directly underneath it. This has 4 sloping sides to it so you be standing on uneven floor which none of us liked. Bathroom itself has the same wood effect flooring on the walls so is a bit dull and dingy. Gym This is small and was in a dangerous state of repair when we visited, whole stack of weights broken off from its supporting frame. Spa The spar itself is ok but remember to use it you have to purchase a swimming hat, so not free. The cost of these hats is an unbelievable 6.5 euros each. Also there are no toilets down there for what ever reason,unbelievable. Pool Area The pool is small and full of kids so you won’t be doing any swimming, no adults pool here. Sun bed situation seems better than most places though, take your stuff down at breakfast. Get there for about 8.45, they seem to let you claim a sunbed once staff finished hosing down 8.45 onwards. Snack bar expensive so I would stock up from Aldi with drinks and snacks.
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Date of stay: August 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Prego, Atención al cliente/recepción at Marsenses Rosa Del Mar Hotel & Spa
Responded Sep 5, 2024
Dear grmott1, First of all we thank you for taking the time to share your opinion about your stay with us at MarSenses Rosa del Mar Hotel & Spa, the comments of our guests allow us to keep improving, so all of them are welcome. We apologise for any inconvenience you may have experienced during your stay with us, however, we are surprised that you mention that we do not have any lactose free options, when we treat allergies and intolerances as a priority in order to always offer alternatives to our guests. The best thing to do in these cases is to communicate your allergy or intolerance to our team so that we can advise you of all your options. Once again, thank you for your feedback and we regret that we were not able to meet your expectations. We take note of your comments in order to continue improving and hope you will give us the opportunity to welcome you again. Kind regards, Sara Prego Deputy Manager
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Had a very good family holiday here in August. Our room was clean & well equipped. We did request it was cleaned daily as I believe this should be a standard part of any hotel stay especially with 4 of us staying in the room. We had half board and were impressed by the food. Decent coffee and juices at breakfast along with yummy pastries were a big hit with us. We also liked the fresh eggs, fresh fruit etc. We mainly ate out in the evenings but had the dinner buffet a few times and it was very good. The meat and salads were tasty. All of the food was replenished and hot. All staff at the hotel were courteous and kind. A big shout out to Lander at reception - he greeted us so warmly when we arrived in a storm and was super helpful with any request we had. Slight negatives were the pool cleaning with poo incidents meant it was shut a few times which was disappointing for my children. Also crazy that water is charged at dinner but free at breakfast. The hotel is in a great location with gorgeous beaches close by. I would come back.
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Date of stay: August 2024Trip type: Travelled with family
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Response from Sara Prego, Atención al cliente/recepción at Marsenses Rosa Del Mar Hotel & Spa
Responded Aug 31, 2024
Dear Jscpt16, Thank you very much for your fantastic review about your stay with us at MarSenses Rosa del Mar Hotel & Spa and thank you very much for choosing us to enjoy your holiday in Mallorca. We appreciate your comments about the quality and variety of our cuisine and about the kindness of our team, all of whom work daily to make our guests feel at home. Regarding the incidents you mention at the pool, there is nothing we can do to prevent such incidents, but it is our obligation to close the pool and carry out the necessary procedures in order to ensure the safety of our guests. Finally, thank you very much again, we take note of all your comments with the sole aim of continuing improving and make your next stay even better. We look forward to welcoming you back again soon! Kind regards, Sara Prego Deputy Manager
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Food was the worst I've had, lots of pasta, cheap meats, over or under ripe fruit and mushy salad. We purchased bottled water for dinner but it comes in one of their own refillable containers with mineral tasting water. The room was made for giants with only my 5"11 husband being tall enough to use the wardrobe. The kitchen cupboard and microwave was to same so i could not use either and totally reliant on him. I've never had this problem before but this hotel is definitely built for giants and not anyone under 6feet tall.
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Date of stay: June 2024
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Óscar Aloy, Atención al cliente/recepción at Marsenses Rosa Del Mar Hotel & Spa
Responded Jul 8, 2024
¡Hola NotToTallMrsG! First off, let me start by saying thank you so much for taking the time to write and share your review and for choosing to stay with us at MarSenses Rosa del Mar Hotel & Spa. We’re delighted to hear that you found our place beautiful, clean, and our beds comfy! We might not be the biggest, but we pride ourselves on being the best giants when it comes to love and taking care of our guest; after all you are ALL FAMILY. We’re sorry to hear that the food didn’t quite hit the mark for you. Our team is always striving to improve, and your feedback about the pasta, meats, fruit, and salad will help us make our dining experience better. We do understand that everyone has expectations and specific dietary requirements, and of course favorite dishes, but unfortunately we could not see that this gap was such a giant one :-) Well, as we do here at MarSenses Rosa del Mar Hotel & Spa, we do alwys look on the bright side of things and we do love hearing our guests' feedback, as there is always a chance to learn from everything. ¡GRACIAS! As for our giant-sized rooms, we’ve clearly taken “go big or go home” a bit too literally! While we aim to make everyone feel like a giant with lots of space, we understand it may not always work out perfectly. We appreciate your patience and will definitely consider your comments for future improvements. We’d love to welcome you back anytime. Hopefully, we can turn those wardrobe and kitchen mishaps into laughter and create some new, fun memories together! With giant hugs and lots of love, OSCAR Guest Experience
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Just got home from a fantastic October half term break at Rosa Del Mar, our 4th visit in 18 months with our two children aged 10 and 15 years.
The hotel offers a great activity programme run by very friendly staff, who have always gone above and beyond to make our children feel special, also giving them the opportunity to make friends. The use of the warm indoor pool for use at this time of year is also an added bonus as well as a very welcoming and relaxing, high spec spa for the adults.
The hotel is only a two minute stroll to one of the beautiful beaches of Palma Nova and lots of bars / restaurants/ shops on the doorstep and beyond. Lots of walking opportunities nearby into Palma Nova and Maguluf if you wish. Very peaceful location for sunbathing around the large pool with a cafe bar, and there are fabulous separate splash pool(s)/ fun slides, and sunloungers for families with younger children. Life guards are always present, and all areas kept extremely clean and safe.
Breakfast and evening meals are buffet style and offer a wide range of delicious food, catering for all needs, and the different nationalities at the hotel. We've always enjoyed our meals and enjoy trying the many treats and delights. There are indoor and outdoor dining facilities in pleasant surroundings and themed evening options. Staff work extremely hard with a smile on their faces.
We have stayed in a range of rooms, of different sizes, all kept immaculately clean with fresh linen and towels and the added benefit of kitchen facilities, (including a fridge) and air con as standard. Nothing is too much trouble if needed.
All staff have been absolutely fabulous during all of our four stays and are so friendly. It is so lovely how they remember us and welcome us back with open arms. Many thanks to you all for making our holidays so enjoyable.😊
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Date of stay: October 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarSenses , Atención al cliente/recepción at Marsenses Rosa Del Mar Hotel & Spa
Responded Oct 29, 2023
¡Hola Jayne! Thank you from the bottom of our hearts for sharing this wonderful review of your recent stay at Rosa Del Mar. We are absolutely delighted to read about your fantastic October half-term break and your continued visits to our hotel. Your loyalty and kind words truly warm our hearts. It's fantastic to hear that our dedicated and friendly staff have gone above and beyond to ensure that your children had a memorable time. Creating a welcoming and inclusive atmosphere is of utmost importance to us, and we are thrilled to know that your kids had the opportunity to make friends and enjoy our various activities. Our location, with its proximity to the beautiful Palma Nova beach and the abundance of nearby bars, restaurants, and shops, is indeed a special feature of our hotel. We're thrilled that you enjoyed the warm indoor pool and our high-quality spa for some relaxation. The safety and cleanliness of our facilities are paramount, and we're grateful for your recognition of our lifeguards' efforts. The buffet-style breakfast and evening meals are prepared with love and care to cater to various tastes and dietary preferences. We're pleased that you enjoyed our culinary offerings and themed evening options. Our hardworking staff always serve with a smile, and your appreciation means the world to us. We take great pride in maintaining clean and well-equipped rooms for our guests, and we're pleased to hear that you found them immaculate. Your comfort is our priority, and we're glad you found our kitchen facilities and air conditioning convenient. Most importantly, it warms our hearts to know that our staff's friendliness and welcoming attitude have made your stays so enjoyable. We cherish your continued patronage, and we look forward to welcoming you and your family with open arms each time you return. Thank you once again for choosing Rosa Del Mar, and for sharing your lovely feedback. We feel privileged to have been a part of your wonderful family holidays, and we can't wait to make more cherished memories with you in the future. Until then, take care and lots of love from the entire Rosa Del Mar family! Warm regards, OSCAR Guest Experience PS: Looking forward to seeing you all next year again.
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We stayed here for 5 nights at the end of March as soon as we entered the hotel you could see how clean, fresh and modern it it. The reception staff were very welcoming, as were all the staff from restaurant staff, bar staff, cleaners and entertainers. The restaurant staff are extremely busy but everything runs like clockwork. The food is amazing, we were bed and breakfast and I can't rate the breakfast highly enough, there is something for all tastes you really won't be disappointed. We had evening meal once during our stay and again the variety is amazing, our next visit we will definitely go half board. Our room was spotless on arrival, there is a bottle of water left in the room, the coffee maker is l'or there were a couple of pods left for us. Bed is extremely comfy as are the pillows. We had a pool view which I would recommend. Pool area is kept extremely clean, there was a sand storm one night and within a couple of hours you would never know it had happened, the cleaners worked extremely hard cleaning the pool area and every sunbed and balcony. Pool is lovely and there is a children's pool area just outside the main entrance across the car park. Indoor pool looked lovely although we didn't use it. There is also a gym and spa. The hotel is very close to numerous bars and restaurants and a few minutes walk to the beach. Supermarkets very close by, Aldi is within a 5/6 minute walk. Bus stop a couple of minutes walk and taxis park up on the main road outside the hotel (we got one back to the airport) We will definitely be returning to this amazing hotel which is run perfectly by Oscar and his team.
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Date of stay: March 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Óscar Aloy, Atención al cliente/recepción at Marsenses Rosa Del Mar Hotel & Spa
Responded Apr 6, 2024
¡Hola Mel! Thank you immensely for your glowing words and kind sentiments regarding your recent stay with us at MarSenses Rosa del Mar Hotel & Spa. It fills us with immense joy to know that your experience at our hotel was nothing short of excellent. From the moment you walked through our doors, it was our utmost priority to ensure your comfort and satisfaction, as we do believe our guests are our family. We take immense pride in maintaining a clean, fresh, and modern atmosphere throughout our premises, and your acknowledgment of this means the world to us. Your appreciation for our dedicated team, from the reception staff to the restaurant, bar, cleaning, and entertainment staff, truly warms our hearts. We strive to create a welcoming environment where every guest feels valued and attended to with care. We are delighted to hear that you enjoyed our culinary offerings, particularly the breakfast spread that caters to all tastes. Your intention to opt for half board on your next visit is the ultimate compliment, and we eagerly await the opportunity to tantalize your taste buds once again. It brings us immense satisfaction to know that your room exceeded your expectations in terms of cleanliness and comfort. We believe in providing a tranquil oasis for our guests to unwind and rejuvenate, and we're thrilled that you found your accommodations to be so inviting. Your recommendation of the pool view is duly noted, and we're pleased that you found our pool area to be pristine and well-maintained. We understand the importance of a relaxing environment, and we're grateful for our hardworking staff who ensure that every corner of our hotel remains impeccable. We're thrilled that you found our location convenient, with easy access to nearby attractions, bars, restaurants, and the beach. Your mention of the nearby amenities will undoubtedly be helpful to future guests seeking to explore the area. Lastly, we extend our sincerest gratitude for recognizing the efforts of the whole team at MarSenses Rosa del Mar. Also, thanks for the empowering words towards myself; as Guest Experience I just try and make sure you, our guests and FAMILY, have the best time around. Our management team (following by example) is the one that helps us be that eager to give the best of ourselves in order to offer you the best holiday break. We all work tirelessly to uphold the standards of excellence that we strive for, and your acknowledgment of our dedication is truly heartening. We eagerly anticipate your return to our hotel, where we'll be waiting to welcome you back with open arms and continue exceeding your expectations. With warm regards, OSCAR Guest Experience
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The hotel is immaculately clean, staff very polite, friendly and helpful! We had an apartment which was very well set out and maintained! We had a lovely little kitchen with everything you could need. The beds were extremely comfortable, and air con worked very well! The food was outstanding! I’ve never stayed in a hotel where the food was as good! Breakfast is the same most mornings, good quality, and plenty of choice. Dinner was different every night, lots of choice even for fussy eaters. There is a different theme to each night, and always have things such as pasta, different salads, meats & cheeses available each night. There is also a separate children buffet for breakfast and dinner, with a good selection for them. There is always a good choice of fresh fruit available and a lovely selection of puddings! The restaurant is spotless, food is always hot and replenished very regularly!
The only very slight fault that we can find with the whole hotel, it that the pools are very cold, especially for our 1 year old. We would absolutely recommend this hotel and will definitely return!
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Date of stay: September 2024
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Response from Sara Prego, Atención al cliente/recepción at Marsenses Rosa Del Mar Hotel & Spa
Responded Sep 28, 2024
Dear loz2121, Thank you very much for your wonderful review of your recent stay at MarSenses Rosa del Mar Hotel & Spa. We are truly delighted to hear that you enjoyed your time with us and appreciated the cleanliness of the hotel, the friendliness of our staff and the comfort of your apartment. It is great to know that the apartment layout, the well-equipped kitchen, and the comfort of the beds met your expectations. We are also pleased that the air conditioning helped make your stay more comfortable. We are thrilled that you found the food to be exceptional. Our culinary team works hard to provide a varied and high-quality dining experience for all our guests, and it is fantastic to hear that the themed dinners, children’s buffet, and fresh selections stood out to you. Regarding the pool temperature, we understand your concern, especially with a young child. As our outdoor pools are not heated, we would like to remind you that we also offer an indoor pool, which is open from September, as well as a spa for further relaxation options. Thank you once again for your kind words and recommendation. It was a pleasure having you as our guest, and we look forward to welcoming you back to MarSenses Rosa del Mar Hotel & Spa in the future! Kind regards, Sara Prego Deputy Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On arrival was greeted by very helpful reception staff. Very quick check-in, in a extremely clean reception area. We were allocated a very spacious room on the 4th floor (room 422 would highly recommend) Room was spotless with a lounge/diner/kitchen (with balcony), separate large comfortable bedroom (with balcony) and 2 large shower rooms. Rooms were well cleaned every day with fresh bedding and towels. Safety deposit box in bedroom (deposit of 10 euros) Location is excellent being 5 minutes from the beach and well within walking distance of numerous bars and restaurants. All in all a very enjoyable holiday at a top notch hotel.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
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Response from Oscar Aloy, Guest Services / Front Office at Marsenses Rosa Del Mar Hotel & Spa
Responded Sep 12, 2022
Dear David, First of all, let me thank you for such an amazing review and for sharing what it looks like an amazing stay with us here at MarSenses Rosa del Mar Hotel & Spa. Is comments like these that really makes us remember that we love doing what we do and why our guests' experience is the most important thing. Reading this detailed report is what gives us fuel to try and be better everyday, as we see that you and your family had an amazing time, which is the most valuable thing for us. Making sure new and amazing memories were made while staying with us next to Son Maties. Our reception staff, as well as every single member of the staff at the hotel, plays a key role in your experience, as they are the first people you see when you come in. Seeing their happy and smiley faces is important to us, as they are the first image you get from MarSenses Rosa del Mar Hotel & Spa. Let me assure you that this review will be shared with them, and the whole team. We thank you for pointing out the cleanliness of our installationss as we are fully aware that this is an aspect of primary importance for our guests. Is for that reson that our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We want you to feel at home, even when being away from home, making everyday a new and clean adventure for you and the whole family. Once again, David, thanks for such empowering and motivating words, as we do believe that a happy guest will be the one coming back to us, creating great moments, memories and friendships that go further than just a holiday in Mallorca. This is what moves us to keep getting better and making sure your needs and expectations are exceed. Let me take this opportunity to wish you a great start of the week, looking forward to having you back soon making sure this is not the last time we do get to have a chat. Yours sincerely, Oscar Aloy
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Fleetwood, United Kingdom34 contributions16 helpful votes
It has multiple lifts to all floors and ramps. No idea about the chargers but there were people on mobility scooters when I was there. Best to email the hotel. They will reply within a couple of days usually.
There are more places to choose from in the Palmanova area.
PRICE RANGE
C$204 - C$405 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aparthotel rosa del mar hotel palma nova
LOCATION
SpainBalearic IslandsMajorcaCalviaPalmanova
NUMBER OF ROOMS
185
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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