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Melia Cayo Coco

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Jardines del Rey Ciego de Ávila, 69400 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (9718)
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Panoramas (42)
Pool & Beach (2658)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 21-07-01 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia Cayo Coco
Updated 21-07-01 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 13 hotels in Cayo Coco
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Located beachfront in Cayo Coco, habitat of a large colony of pink flamingos. Five-Star All Inclusive Resort with 250 rooms. Conceived only for adults aged 18 years or more. Its superior suites and rooms are built on stilts over a natural seawater lagoon. Recommended for couples, weddings, and honeymoons. 250 Guest rooms: 168 Classic, 62 Grand Premium Lake View, 6 Junior Suite, 2 Junior Suite Lake View , 12 Grand Suite Lake View, 4 Dining Restaurants (A la Carte, International, Mediterranean, Buffet, Barbeque), 7 Bars. WiFi in all rooms and areas at 1 CUC per hour. 1 mini Spa with free sauna and steam bath. Massages under suplement. Super attentive and professional staff.
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Property amenities
Free parking
Public wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Archery
Airport transportation
Parking
Pool / beach towels
Adult pool
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Bicycle rental
Bicycles available
Diving
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Tennis court offsite
Shuttle bus service
Car hire
Taxi service
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Full body massage
Massage
Steam room
Adults only
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Extra long beds
Bidet
Private balcony
Room service
Safe
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Charming
Languages Spoken
English, French, Spanish
8003Reviews1671Q+A100Room tips
Traveller rating
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Popular mentions
Youliya B wrote a review Sep. 21
Toronto, Canada1 contribution
I went in September 2021 with my friend and we enjoy our stay. It was our second time at Melia Cayo Coco. Our COVID tests were at Hotel at the time of arrival and in the middle of our stay. It was very well organized and painless. Thank you, Doctor!:)The resort is operating at 25% of its capacity due to COVID. The low occupancy made for a quiet and relaxing stay. We stayed in the Lagoon room and loved it. The view from the balcony is scenery. The room is perfect and clean. Food is good, there is always something to eat. The beach is beautiful, with plenty of sunbeds in the shade. Hotel amenities are kept clean. At the buffet, staff make sure everybody sits at desired tables ( keeping the distance) and wearing masks when walking and picking food from the buffet. All food is served by cooks. The service level and entertainment were good. The staff are all extraordinary and they are all friendly. I would like to say a special “Thank you” to the Hotel Manager, who personally met us upon arrival and checked with us few times during the stay. Another special “Thank you” to the bartenders in the lobby bar: Tamara, Jowel and Emilio. I also want to mention Alberto and Pedro, who helped us stay active, play tennis and gave us box lessons. Thank you, guys! Melia is an excellent place for vacation. I just want to go back!:)
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Date of stay: September 2021
Cleanliness
Service
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 4 days ago
Dear ybelman, What a wonderful review! I feel touched by every word you have written, and have shared them all with my team. We are so glad to read you had wonderful stay with us and that you have found our staff, the most extraordinary and friendly who have ever served you. Thank you for mentioning those who outstand the most; you can rest assured they will be acknowledged for their right doing. Exceeding our customers' expectations is what we are all about and what make us feel prouder each passing day. We greatly appreciate your preference and that you have visited us again. We are already looking forward to welcoming you back in the near future so please, drop us a note with your requests, as we will be delighted in looking after them. With warmest regards, Juan pereira General Manager
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zaria0563 wrote a review Sep. 21
Toronto, Canada1 contribution
This is second time we stayed in this resort with my girlfriend. We like it even better than before. No signs of aging, new showers in the pool area. No issues in the room - access card, shower, air conditioner etc. The beach is gorgeous. Special thanks to Albert and Pedro - the gave us few salsa and boxing lessons - lots of fun!
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Review collected in partnership with Meliá Hotels International
Date of stay: September 2021
Value
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Location
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 4 days ago
Dear zaria0563, We are so glad to know you have been so pleased with our facilities and services. Having previously stayed with us you certainly know what to expect and what can we offer. Getting to know you have encountered our hotel even better than on your previous visit is very encouraging for all of us. Thank you for every compliment and for taking the time to review us in such a magnificent way. Do keep us posted on your next stay, we will be very glad to assist with any request you may have. With warmest regards, Juan Pereira General Manager
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Susan665 wrote a review Sep. 17
Montreal, Canada70 contributions26 helpful votes
Melia Cayo Coco is an adults only hotel. The hotel is small and has that wonderful old Cuban charm that we love. It is located on a beautiful soft sandy beach. The ocean is a gorgeous array of turquoises! Food in the buffet, pool restaurant and International restaurant was delicious! Rooms were clean and comfortable. Staff were wonderful! Muchas gracias! Besitos!🥰
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Review collected in partnership with Meliá Hotels International
Date of stay: August 2021
Value
Rooms
Location
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Sleep Quality
1 Helpful vote
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 1 week ago
Dear Susan665, Thank you very much for posting your review on this important web site and for sharing your Meliá Cayo Coco experience with other readers.We are so glad to know we have provided you with such an amazing experience. We appreciate a lot all your praises and your wonderful remarks on our facilities and services. We look forward to welcoming you again so please, rebook and let us know if there is any request we may honor, as we would be very glad to assist. With warmest regards, Juan Pereira General Manager
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Marta B wrote a review Sep. 16
8 contributions2 helpful votes
We went in August and we enjoy our stay. It was our second time at Melia Cayo Coco. I was surprised how fast our COVID test and custom was at airport after arrival . It took maybe 15 min, very well organized. Resort was very quiet , as not many people was there. I think mostly Russians as only one flight came weekly from Toronto. Food was ok , always something to eat. The beach beautiful , plenty of sun beds in the shade. Mask required only inside . Very clean. At the buffet, stuff make sure everybody sits at desired tables ( keeping distance) and wearing mask 😷 when walking and picking food from the buffet. All food is served by cooks. We did not like first room it was quite a walk to the main hall so we ask for a change. No problems at all. Next day we moved to very nice room with beautiful ocean view. Thank you Claudia for taking care of it, we really appreciate. Overal another pleasant stay in beautiful Cayo Coco.
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Date of stay: August 2021
2 Helpful votes
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 1 week ago
Dear martabZ3459GW, Thank you for the time you have taken to review us and for so generously commenting on your second stay with us. We are so glad to get such a positive feedback and to read that it has been such an enjoyable experience by staying with us. We appreciate all your compliments on our services and we are very grateful that you have appreciated how strictly sanitary measures are complied with in our hotel. Thank you very much again for trusting us. We will be delighted in looking after all your requests so please, go ahead and book to stay with us again; then let us know what your preferences are and we will be just too happy to assist. With warmest regards, Juan Pereira General Manager
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lagringita1981 wrote a review Sep. 15
Toronto, Canada3 contributions3 helpful votes
Excellent as always and thanks to Alejandro in customer service he helped us to improve our stay and fixed any problems we had with our room excellent trip can't wait to go back again! We were returning guest were not sure what to expect but as usual the ppl at the Tryp made it a fantastic time!! Never disappointed ❤️
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Review collected in partnership with Meliá Hotels International
Date of stay: September 2021
Value
Rooms
Location
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PRICE RANGE
US$121 - US$301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia cayo coco hotel cayo coco, cayo coco melia
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Coco
NUMBER OF ROOMS
250
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Frequently Asked Questions about Melia Cayo Coco
Which popular attractions are close to Melia Cayo Coco?
Nearby attractions include Birdwatching with Paulino Lopez Delgado (0.3 km), Rocarena Climbing Center (0.5 km), and La Cueva Del Jabali (5.6 km).
What are some of the property amenities at Melia Cayo Coco?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Melia Cayo Coco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Cayo Coco?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Melia Cayo Coco?
Yes, free parking is available to guests.
Are there opportunities to exercise at Melia Cayo Coco?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Melia Cayo Coco have an airport shuttle?
Yes, Melia Cayo Coco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Cayo Coco?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Melia Cayo Coco?
The staff speaks multiple languages, including English, Spanish, and French.
Does Melia Cayo Coco have any great views?
Yes, guests often enjoy the ocean view available here.
Is Melia Cayo Coco accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.