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Melia Cayo Coco

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Jardines del Rey Ciego de Ávila, 69400 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (9504)
360
Panoramas (42)
Pool & Beach (2635)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 21-02-24 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia Cayo Coco
Updated 21-02-24 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 13 hotels in Cayo Coco
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Located beachfront in Cayo Coco, habitat of a large colony of pink flamingos. Five-Star All Inclusive Resort with 250 rooms. Conceived only for adults aged 18 years or more. Its superior suites and rooms are built on stilts over a natural seawater lagoon. Recommended for couples, weddings, and honeymoons. 250 Guest rooms: 168 Classic, 62 Grand Premium Lake View, 6 Junior Suite, 2 Junior Suite Lake View , 12 Grand Suite Lake View, 4 Dining Restaurants (A la Carte, International, Mediterranean, Buffet, Barbeque), 7 Bars. WiFi in all rooms and areas at 1 CUC per hour. 1 mini Spa with free sauna and steam bath. Massages under suplement. Super attentive and professional staff.
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Full view
Property amenities
Free parking
Paid internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Parking
Internet
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Snorkelling
Tennis court
Entertainment staff
Evening entertainment
Fishing
Shuttle bus service
Car hire
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Charming
Languages Spoken
English, French, Spanish
7,831Reviews1,648Q+A100Room tips
Traveller rating
  • 5,469
  • 1,686
  • 457
  • 131
  • 89
Time of year
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Popular mentions
Ekm888 wrote a review Mar. 2021
Moscow, Russia1 contribution1 helpful vote
It’s our third time in this hotel. If you want tasty food, incredible music, unbelievable ocean and fool relax - you really need to go to Melia. Lobby bar is very good, actually rum Havana club and daiquiri cocktail!
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Review collected in partnership with Meliá Hotels International
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 2 weeks ago
Dear Ekm888, It is so encouraging reading such a fantastic review! Thank you so much for all your praises and your wonderful remarks on our facilities and services.We are so glad to read such a positive feedback from one of our repeated customers. Everyone who reads your comments will exactly know what Meliá Cayo Coco is about. Thank you again for posting your experience on this site. We are already looking forward to welcoming you back in the near future so please, drop us a note with your requests, as we will be delighted in looking after them. With warmest regards, Juan Pereira General Manager
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Кирилл wrote a review Mar. 2021
Moscow, Russia1 contribution1 helpful vote
Hola. I've been searching for the Best Hotel in Cuba and now, I got it. Thank you for your efforts and courtesy. Please, tell me, how can I get An information about something not from tourists, but from Juan? I don't know how to do it due to absence hotel contact. Please, contact strana.nol-tri@yandex.ru . Thank you
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Date of stay: March 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 2 weeks ago
Dear selpo_minister, Thank you very much for your five star comment. Thank you for having chosen our hotel to spend your vacation. It was a pleasure for me and my team to attend you during your stay. I have your email address and will be emailing you very soon. With warmest regards, Juan Pereira General Manager
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Rcu1996 wrote a review Feb. 2021
None, Italy81 contributions9 helpful votes
+1
Thia is a good place to spend your vacations but as said on subject there is lots of space for improvement. - Food: food is very good here, lots of choice, great quality. However, we spent Valentines Night here and nothing special was made, a regular dinner as a regular day, you can check pictures of Pullman Cayo Coco next door and you will see what a beautiful dinner was made for all guest and what a beautiful show. And at Melia Cayo Coco special dinner was made just for guests who paid extra to get dinner at the beach. I find that great for couples who like to pay extra for beautiful gala dinner, but the rest of the guests just got same buffet dinner as a regular day. - Pool and Beach: both amazing and ao beau2pool with well care taken of it. - Rooms: we got an awesome rooom with laguna view, highly recommend to get laguna views rooma, they are just amazing, trust me. - Wifi: On all other Melia Hotels you go (Including Cuba) being Melia Rewards Member you get minimin of 5 hours of internet connection for free daily per guest. And as I said at the begging your Melia Membership is not recognized here at all, you just get 5 hours of internet only if you pay for a Grand Suite as we did, I want to recognize that even tough we paid Grand Suite for 2 nights, hotelbkept us at the suite as courtesy. And if you go to any other Melia Resort you can book any room and you get your free internet hours which are 5 hours per guest per day which is good. Director of the hotel is such a great peraon, always making sure everything ia working in good standars, big applause to him. I really think he does a great job and thats because this hotel keep its goods rating above many others. But should keep special attention to Melia Rewards Member who are not getting any recognition for their loyalty. Big applause to Joel, he always made a table for us on the buffet, also prepares the best drinks at the beach, what a great man and awesome human being. The hotel must congratulate him for such sowcial attention with all guests Big thanks to Carmen and Claudia at the booking department, they helped a lot during my peocess of reservation, amazing girls. Staff is awesome, all of them are amazing. And also our maid who make our room 1521 on Bungalow 15 around the lagoon, she was so kind and kept our room very clean every day. If you ask me if I will return I'm gonna say yes if God allow me to, we are so happy with Melia Cayo Coco.
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded Feb. 16, 2021
Dear rcu1996, First of all I would like to thank you for posting your review on this site and most important for trusting us your vacations! Thank you for your praises on our staff, who we know are the main stars of our success. I fully agree with you: Joel, Carmen, Claudia, Maritza (the maid that did the cleaning in your room) are great and professional people and I will congratulate them personally for their great doing. With regards of the WiFi suggestion, allow me to explain that we have already done paperwork to have it for free to all guests and we are hoping it will be solved sometime this year. With regards of the Valentine's Day buffet suggestion, we have taken very good note of it and we promise for next time it will be more sumptuous. Unfortunately the Meliá Rewards program does not apply for beach hotels in Cuba (which happens to be our case) but anyways we have recognized you by giving a free 5 nights upgrade to the Suite you were in. And we were very happy to do it for a special guest like you. In my case, I was very happy to have you in our hotel and really hope to welcome you in the near future to provide you with an unforgettable stay. Feel free to email us to ventas1.mcc@meliacuba.com with any request you may have, as we will be very happy to assist. It was a pleasure to meet you in person! With warmest regards, Juan Pereira Director General
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Anastasia R wrote a review Feb. 2021
Moscow, Russia2 contributions2 helpful votes
All I can say, it was the BEST stay on the Atlantic coast =) Very good location, warm hospitality, excellent services - everything was wonderful! Hope to visit this place again =) Best wishes, Anastasia
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Date of stay: February 2021
2 Helpful votes
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded Feb. 13, 2021
Dear Anastasia R, Thank you very much for your fabulous review. We greatly appreciate that you take the time to post your comments on this important website. We are so glad to know we have provided you with such an amazing experience and it is always very encouraging getting such a positive feedback and share it with our team. We hope to see you many times ahead, we would be very glad to provide you with excellent holiday experiences. With warmest regards, Juan Pereira General Manager
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Nathan Abigosis wrote a review Feb. 2021
Red Deer, Canada2 contributions3 helpful votes
Our holiday was amazing! All the staff were amazing, but a special thanks to the following staff that stood out: Yunismy, Alden, Jesus (waiter), Jorge, Nayma, Anelbys, Yudmila, Tamara, Katia, Idolina, Yadmira, Louie, Carlos, Lester, Dayan, Deimye, Yarima, Dixan, Angel, Jesus (lifeguard).
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Date of stay: January 2021
3 Helpful votes
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded Feb. 11, 2021
Dear travelearly, Thank you very much for taking the time to post your comments on this important website.Thank you very much for all your compliments on our facilities and special services our team provides. Have shared all your remarks with them, it is always my pleasure telling my team how positive their right doing influence on all our customers' holiday enjoyment.We really appreciate your opinions and will be more than happy to welcome you once again at Meliá Cayo Coco on your next vacation. With warmest regards, Juan Pereira General Manager
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PRICE RANGE
US$121 - US$301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia cayo coco hotel cayo coco, cayo coco melia
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Coco
NUMBER OF ROOMS
250
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Frequently Asked Questions about Melia Cayo Coco
Which popular attractions are close to Melia Cayo Coco?
Nearby attractions include Birdwatching with Paulino Lopez Delgado (0.3 km), Rocarena Climbing Center (0.5 km), and La Cueva Del Jabali (5.6 km).
What are some of the property amenities at Melia Cayo Coco?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Melia Cayo Coco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Cayo Coco?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Melia Cayo Coco?
Yes, free parking is available to guests.
Are there opportunities to exercise at Melia Cayo Coco?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Melia Cayo Coco have an airport shuttle?
Yes, Melia Cayo Coco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Cayo Coco?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Melia Cayo Coco?
The staff speaks multiple languages, including English, Spanish, and French.
Does Melia Cayo Coco have any great views?
Yes, guests often enjoy the ocean view available here.
Is Melia Cayo Coco accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.