We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
This quaint resort will give you the authentic feel of Cuba from the lively entertainment to the bright colors of each building. The beach is clean, the pools needed alittle work (probably done now as new management has taken over since) and the night life...More
10 Thank Kt O
Response from Yanay H, Director de Relaciones con Clientes at Hotel Colonial Cayo CocoResponded 5 weeks ago
Dear client, thank you very much to write on this site. The opinions of our clients are very important for us, we will take your suggestions into account. Thank you and come back soon.
spent a weeks holiday for my 60th birthday in novemeber. beautiful resort, our room was very large on the 3rd floor in the corner which was wonderful to view the property and the beach also nice and quiet for sleeping. the beach was clean and...More
6 Thank sandy o
Response from Yanay H, Director de Relaciones con Clientes at Hotel Colonial Cayo CocoResponded 24 October 2017
Dear Sandy, thank you for your comments, it´s great to know you had a nice experience here, we will keep working in order to satisfy our clients and improve our services!!Come back soon, thanks.
It was our first time to this Hotel. Staff not friendly, very rude. The first assigned room did not have AC and the bathroom and shower not well designed so it get flooded when you were using it. It was all inclusive but the food...More
6 Thank Varadero35
Response from Yanay H, Director de Relaciones Públicas at Hotel Colonial Cayo CocoResponded 24 October 2017
Dear Varadero35, thank you for writing on this site, it is a shame to hear that you did not have a pleasant stay in our facility. Your comments will be taken into account to analyze the fundamentals and implement new strategies that help counteract the...More
After going there 15 times and loving it each time, It really has gotten so bad since the new managers took over, I hear west jet and sunwing cancelled there contracts because the new managers have really have no idea how to manage. It really...More
11 Thank jnatedesco
Response from Yanay H, Director de Relaciones con Clientes at Hotel Colonial Cayo CocoResponded 1 August 2017
Dear Clients, we thank you for your comments and suggestions, it´s really a big help for us to have a feedback from clients in order to improve our services and satisfy our guests. But we do not want to stop telling you that already in...More
After visiting the Hotel Colonial for the first time in November 2015, we had such a great time that at that time we decided to visit it again—and 14 months later, on January 12, 2017, after the shortest flight ever from Toronto to Cuba (3...More
8 Thank Canadian_Guy1000
Response from Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo CocoResponded 12 July 2017
Dear customers, thanks for your comments on the page, for us it is very important to know your opinion regarding the services we provide and to know you had a happy holiday. We will continue working to improve and satisfy our customers. The customer service...More