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Iberostar Hotel Colonial in Cayo Coco

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Traveller (3123)
Pool & Beach (904)
Room & Suite (522)
Overview
  • Excellent22%
  • Very good43%
  • Average20%
  • Poor9%
  • Terrible6%
Travellers talk about
“piano bar”(114 reviews)
“yarey grill”(26 reviews)
AMENITIES
Public Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Restaurant
4 Star accommodation
All hotel details
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Reviews (1,512)
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1,025 results
Traveller rating
222
441
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103
69
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LanguageEnglish
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222
441
190
103
69
Show reviews that mention
All reviewsthe salt water poolpiano baryarey grillpastachurrosocean viewfishswim up barother resortsitalian restauranta la carte restaurantsfriesmain buildingbeefhour barpublic relationsbeautiful beach
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1 - 5 of 1,025 reviews
Reviewed 2 weeks ago via mobile

Really bad weekend in the colonial the food was poor and no variety!! Half of the hotel was closed only one pool open, only one snack bar open and far a way to the pool , the buffet was bad the only thing good in...More

3  Thank Lazaro Armando H
Response from QualityMCuba, Manager at Iberostar Hotel Colonial in Cayo CocoResponded 1 week ago

Dear Lázaro, Thank you for sharing a review of Iberostar Hotel Colonial. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay...More

Reviewed June 18, 2018 via mobile

It was our first time in Cayo Cayo and had an awesome time. There was still signs of hurricane, half the resort was still closed which made our experience even better since it wasn't too busy. The hotel was very nice and cozy, food was...More

2  Thank maya B
Response from DGColonial, Director General at Iberostar Hotel Colonial in Cayo CocoResponded June 20, 2018

Dear Guest On behalf of the management and the entire staff at IBEROSTAR Colonial, we would like to thank you for your kind words and comments on your stay at the hotel and the services provided. We fully agree that the changes and improvements take...More

Reviewed June 13, 2018

I wrote this review and it was posted on June 5th for a day when they responded to it then deleted it. I'm posting it again as my experience is just as important as anyone else who has posted a review. My review is 100%...More

5  Thank davidwR4806XV
Response from DGColonial, Director General at Iberostar Hotel Colonial in Cayo CocoResponded June 20, 2018

Dear Guest Thank you for writing on this site, it is a shame to hear that you did not have a pleasant stay in our facility. Your comments will be taken into account to analyze the fundamentals and implement new strategies that help counteract the...More

Reviewed May 30, 2018

I stayed for two weeks with a friend in building 14 and the room was very clean with lots of hot water and great a/c, the grounds were spotlessly clean with no garbage anywhere as the staff were constantly sweeping and washing the floors, this...More

4  Thank norman m
Response from DGColonial, Director General at Iberostar Hotel Colonial in Cayo CocoResponded June 20, 2018

Dear Guest Thank you for writing on this site, it is a shame to hear that you did not have a pleasant stay in our facility. Your comments will be taken into account to analyze the fundamentals and implement new strategies that help counteract the...More

Reviewed May 12, 2018

I visited this hotel basically because of the Iberostar name attached to it. I stayed at the other Iberostar last year in the same area and liked it and really thought the food was decent compared to my other stay in Cuba. Anyways this hotel...More

3  Thank Boomer82
Response from QualityMCuba, Manager at Iberostar Hotel Colonial in Cayo CocoResponded May 15, 2018

Dear guest, First and foremost we want to take this opportunity to express our appreciation for your friendly review of our hotel Colonial. Also, we are grateful for your constructive feedback, we are always happy to receive suggestions on how we can improve our hotel...More

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About
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Wheelchair Access
Airport Transportation
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Outdoor pool
Details
Price range
US$96 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Cayo Coco
#4 Luxury Hotel in Cayo Coco
#8 On the Beach Hotel in Cayo Coco
Room types
Suites, Family Rooms, Accessible rooms
Details
Price range
US$96 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Cayo Coco
#4 Luxury Hotel in Cayo Coco
#8 On the Beach Hotel in Cayo Coco
Room types
Suites, Family Rooms, Accessible rooms
Photos
Traveller (3,123)
Pool & Beach (904)
Room & Suite (522)
Dining (236)
Amenities (93)
Family and Play Areas (20)
Business Centre & Event Rooms (16)
Questions & Answers
Ask a question
eveline_4u
June 16, 2018|
AnswerShow all 2 answers
Response from Siko | Reviewed this property |
Yes, it does.
1
Vote
sunlovers-20
April 3, 2018|
Answer
Response from Lisa H | Reviewed this property |
Most of the restaurants and the lobby are all on level ground and should't be a problem as long as your mobility is average. I would suggest that you ask for a ground floor room otherwise you'll need to take the stairs... More
1
Vote
Room Tips
"building 14 is close to everything but away from the noise"
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"Building 14 is convenient. 23 is very nice too!"
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"Oceanview is worth the little bit extra, sunrises are wonderful and afternoon seabreeze."
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"Get a ground floor ,due to the Hurricane they were all replaced"
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