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Melia Jardines del Rey

Traveller (6153)
360
Panoramas (88)
Pool & Beach (1906)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Airport transportation
Babysitting
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Family
Family Resort
HOTEL CLASS
4,584Reviews
7,088Photos
1,564Q+A
100Room tips
Traveller rating
  • 1,447
  • 1,501
  • 844
  • 449
  • 344
Time of year
Traveller type
Language
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  • English
Popular mentions
This is quite a long review, but I wanted to include things that I wanted to know before we went. We were at Melia Jardines Del Rey Cayo Coco March 12th to 19th. We flew from London direct, which was very convenient. There were no problems at the airport. We arrived just before
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The Good: A beautiful beach with a long shore to walk. Evening entertainment worth attending with talented performers. Friendly service staff, as long as you establish yourself as a big tipper. The Bad: Resort ill equipped to handle its own size. Essential items ran out
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I go to Cuba with my family every year. My parents love it because it always has a family-friendly atmosphere. We have been going to either Melia Jardin Del Rey or Memories Flamenco for about 5 years now, and they never disappoint. The beach is beautiful, the water sparkling and
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Response from GralManager, Director General at Melia Jardines del Rey
Responded today
Dear EXB13: Thank you for taking the time to write a review and share your experiences with us. It is always rewarding to know when our guests have had a great time in our resort. We always give our best to treat our clients as they deserve, especially repeat clients since they are the soul of our resort. Our staff and management always try to please and help them with everything. Thank you very nuch for your good opinions and recommendation. We are definitely going to share them with the team, mainly with those you have mentioned before as they are very useful for all of our services improvements and workers´ motivation. Thanks again for choosing and trusting in Melia Jardines del Rey for your holidays. We look forward to welcoming you back pretty soon to offer you the best customer service ever Best regards, Luis Garcia Portero General Manager
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I have been to Cuba many times but no resort compares to this one. The beach is stunning with an amazing sand bar. The food is what you typically get in other resorts around Cuba. What makes this place incredible is the staff they have the most amazing bartenders Joel, Omelio,
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Response from GralManager, Director General at Melia Jardines del Rey
Responded yesterday
Dear emilie_dussault: We are so happy to read your first experience with us was very good and pleasant as well as you are already considering to come back again. That is our most important reward and gift from all of our clients, their satisfaction and return. Since we work hard to please them all, it´s really nice to hear that the facilities and services were up to your expectations. We accomplished our main goal. Thanks so much for your comments and wonderful score. Please, make sure you send us your booking details and preferences for your next year stay, we will be very glad to look after your second time with us. Thanks again for your excellent support. Warmest regards, Luis Garcia Portero General Manager
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The resort is great. When we arrived Alberto from reception was taking care of us. He is the best. He gave us great rooms close to the Pool, the beach and the lobby in building 10. The reception is great all because of Alberto. He makes everything go smoothly at both check in
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Response from GralManager, Director General at Melia Jardines del Rey
Responded yesterday
Dear Ildiko V: Thank you for taking the time to write a review and share your experiences with us. It is always rewarding to know when our guests have had a great time in our resort. We always give our best to treat our clients as they deserve and help them with everything. We are going to share your incredible comments with the team, especially with Alberto as they act as a great motivator for all workers. Thanks again for choosing and trusting in Melia Jardines del Rey for your holidays. We look forward to welcoming you back pretty soon to offer you the best customer service ever Get our best regards, Luis Garcia Portero General Manager
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Les toilettes et les sièges sont tellement taché
Les murs sont dégueulasses
Certaines ont des bains et d’autres des douches
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123456143
Hello dear scottsmith2015: Thank you very much for your preference. I would like to tell you that you can reach Lemay directly by his Facebook page or by the resort´s. The staff working there will assist you with your requests and questions. We hope to welcome you soon and help with everything.
0 votes
Dear Sunshine13622200491: Thank you very much for your preference. I would like to inform you that you can make contact with us throughout the sites that appear in the resort website information. It will be a pleasure to help you. Have a good day.
0 votes
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Is there a run and cigar tasting on the resort?
Hello dear TMLgirl: It is a pleasure to greet you and inform you that we have a cigar and rum tasting in the lobby at night. It is available all nights. Thank you very much for your preference and have a nice day.
1 vote
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Thank you very much for giving us the opportunity to host you for your holidays. We really appreciate your attitude and we can assure you that we will do our best to offer you the best customer servive and make your experience with us one of the most pleasant. We hope to welcome you soon. We are at your disposal.
0 votes
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Hello dear Sunshine: It is a pleasure to greet you and infrom you that we can provide you much information by our Facebook website. Hope to welcome you soon. have a nice day.
0 votes
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123456313
"Building 25 was a good location to the lobby, pool and beach."
"Building 4"
"Building 14 was great for us"
"Avoid building 20 if you value your sleep."
"3 rd floor facing the acean. Amazing view"
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LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Coco
NUMBER OF ROOMS
1176
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