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Extended Stay America - Los Angeles - Valencia

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Extended Stay America - Los Angeles - Valencia
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103 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Los Angeles - Valencia
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Showing 101: English reviews
Santa Clarita, California
Reviewed 4 June 2016

I was here for 9 weeks for work and I try to see the best in places, but it was hard here. When I first arrived at 9 pm (granted, it was midnight my time and I had just dealt with LA rush hour traffic), I was exhausted and went to my room. There were not any kitchen supplies so...

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Helpful?
Thank Kelley Y
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Kelley, Thank you for sharing your feedback and your rating. We sincerely apologize for the errors and issues which you experienced during your extended stay with us. We enjoyed having you as our guest, and clearly we have some improvements to make in several areas. It is feedback such as your which helps us identify areas where we need to...

Portland, Oregon
Reviewed 18 May 2016

the room was just ok, there was no pool or hot tub. we were under the impression that there was both. very disappointed. about that. the young girl at the desk was just a bit snarky for me. had to go to the front desk for a coffee maker and coffee and then cups. no silverware in the room or...

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Helpful?
Thank Lisa M
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for reviewing your stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. Thank you for staying with us, and we would love the opportunity to serve you and...

Maplewood, Minnesota
Reviewed 27 April 2016

In this area there is a tourist magnet called "Magic Mountain" and it is not that far away. Also MANY restaurants, and other diverse shopping retailers are very close, BUT, the main draw is the VERY FRIENDLY staff.

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Thank dachemist
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. Our goal is to provide our guests with exceptional service, so we are also thrilled we were successful in doing so during your stay. All of us here at Extended Stay America...

Laguna Beach, California
Reviewed 22 March 2016

I returned to ESA Valencia again for 2 weeks for work in February. Once again I received beyond exceptional service from Edna from the moment I checked in and till I departed. Edna is a valuable asset to a great hotel! I was given a great room on the 3rd floor on the end that was great, clean and had...

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Thank ScottBalanda
Pocatello, Idaho
Reviewed 14 March 2016

Very old, dingy, sparsely furnished hotel for 99-bucks a night. Friendly staff but should not wear face piercings when customer facing in my opinion. My room wasn't clean either and I seriously doubt the bed sheets were changed before my visit--gross!!!

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1Thank Landon W
Olympia
Reviewed 8 February 2016 via mobile

Some of the rooms here are better maintained than the others. There are not many ammenities. There is a laundry facility with 3 washers and 6 dryers. It is helpful for busy days. Wash and dry cost $2 EA. There is a vending machine. This location is a great spot to go to six flags! There is some weird residents...

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1Thank John A
PALMETTO
Reviewed 21 September 2015

I had ordered a non smoking room but the room we got smelled terribly of smoke. I went downstairs to check and was told it was a non-smoking room. I asked for a coffee pot and was given one to take to our room but when I got it upstairs I noticed the pot was dirty. It still had coffee...

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Helpful?
Thank Linda C
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that your experience was not to our company’s high standards. As this hotel’s manager, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. Thank you very much for bringing this to our attention....

Reviewed 20 September 2015 via mobile

I stayed one night with my children and boyfriend. My kids took off their shoes and had black socks within moments of walking in. The beds are old and the room reminded me of a retirement center. I'm glad we only booked one night! I am not a smoker and we asked for a non smoking room the hallways smelled...

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Helpful?
Thank Hellokitty H
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. To prevent this from happening again, I will review our cleaning and room inspection procedures with our staff. Thank you very much for providing us with your feedback....

Moorpark, California
Reviewed 6 September 2015 via mobile

Brought the family to visit Six Flags CA for the weekend and literally got just enough to get thru. We booked a room that sleeps 4-6 and called ahead of arrival just to verify that our suite included a sofa bed. We were assured that our room was all inclusive and would be ready upon check-in since we were expecting...

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Helpful?
Thank dadunbar77
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for providing us with details about your stay. Please know that we are sincerely sorry that your stay with us did not meet your expectations. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. Your feedback is very important to us, so...

Laguna Beach, California
Reviewed 27 August 2015

This is a very nice Extended Stay America with very friendly and personable staff including Michael, Brian and Devon! Also very nice grounds and walking area for my dog. Great location as well in walking distance to much!

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Helpful?
Thank ScottBalanda
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

I want to thank you for taking the time to post a review of your stay. I am proud of our staff for providing you with great customer service. I’m thrilled we were able to accommodate your needs with our convenient location and pet friendly policy. Thank you again for your kind words. The staff and I would love to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Los Angeles - Valencia

Address: 24940 West Pico Canyon Road, Stevenson Ranch, Santa Clarita, CA 91381
Region: United States > California > Santa Clarita > Stevenson Ranch
Price Range: $134 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Valencia 2.5*
Number of rooms: 104
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Also Known As:
Extended Stayamerica Los Angeles - Valencia Hotel Stevenson Ranch
Stevenson Ranch Extended Stay
Extended Stay Stevenson Ranch
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Questions & Answers

Questions? Get answers from Extended Stay America - Los Angeles - Valencia staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rate charged was mid-range, however, the amenities made it a base-budget hotel.”
 of 5 bubbles KayintheBay, 3 Aug 2016 | Read review
“Great locale if going to Magic Mountain”
 of 5 bubbles J5137AUbillc, 23 Jul 2016 | Read review
“Other Yelp reviews stated some rooms can be noisy (outside traffic). Mine was not noisy at all.”
 of 5 bubbles nansmith07, 2 Jul 2016 | Read review
“Get a room on the top floor or you will hear everything happening above you.”
  • How hard is it to replace a gross faucet?
  • After the weekly
 of 5 bubbles 348kelleyy, 4 Jun 2016 | Read review
“I had 320 which was an awesome room on the north end with windows on both sides and nice views!”
 of 5 bubbles ScottBalanda, 22 Mar 2016 | Read review
5 of 5