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All reviewsthe club loungefront deskdulles airportspg memberbusiness tripbreakfast buffetstarbucks coffeetown centrehotel restaurantbusiness centeroutdoor poolthe hotel is cleanhotel shuttlefree shuttlemetro stationnorthern virginiadc area
I stayed 6 nights, The decor is faded and the hotel looks very tired. My room smelt damp and after a heavy rain storm I realised that I had two showers in my room.
One in the bathroom and one by the window. My suitcase...More
I reserved a room at this hotel under the "non refundable" rate. Soon after reserving, I had an emergency and needed to cancel.
Nasir gave me a 1 time exception and refunded my payment!
Thank you so much, Nasir! You really helped me in a...More
1 Thank reachteresa
Response from Sean H, Front Office Manager at Sheraton Reston HotelResponded June 24, 2018
Thank you very much for your kind words about Nasir who is part of our Front Office Leadership. Nasir has a passion for guest service and upholding our reputation here at Sheraton Reston.
We appreciate your kind words and hope that you will...More
This hotel is strictly for business use. The staff is great but the rooms need to be updated. There are no bells and whistles. Location is not in walking distance to anything fun. The shuttle will drop you off at the town center but it...More
Thank Tomika B
Response from Sean H, Front Office Manager at Sheraton Reston HotelResponded 1 week ago
Dear Tomika B,
Thank you for your feedback and thank you for your kind words about our staff. Sorry to learn that you were disappointed with our product, the good news is that we do have a very extensive renovation scheduled to begin at the...More
I stayed here for 3 nights.
Decor in shared areas is faded and they still have toggle switches. Wallpaper needs hauling but..
Pool Is a decent size
Shuttle service to local offices
it is a good base if you have business in Reston, good transport links to DC, could do with a make over, as it is a little tired, also quieter Aircon would be great. the rooms i have stayed in have had wobbly windows :/...More
Response from Sean H, Front Office Manager at Sheraton Reston HotelResponded 3 weeks ago
Thank you for your feedback. As the most historic hotel in Reston we are well aware that our property is in need of a renovation which is why we do have a renovation scheduled to start later this year. Our renovation will result...More
Response from Teresa L | Property representative |
The Sheraton Reston offers a dry cleaning service that we send out daily. If dropped off at the front desk by 9am, you will receive your dry cleaning back the same day between 5-6pm, except Saturday and Sundays.