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Overall this hotel feels a bit tired. Like the management is trying to save costs while not cutting back on services so it has everything but nothing quite seems good enough. For example the main restaurant is only open until lunch and the club lounge...More
Response from Sean H, Front Office Manager at Sheraton Reston HotelResponded yesterday
Thank you for your feedback and for staying with us here at the Sheraton Reston Hotel. As the most historic hotel in Reston we are well aware we are in need of a renovation which we do have scheduled already for the near...More
Everyone I met or spoke with was warm, polished, and thoughtfully accommodating. (I'd just joined their loyalty program, but not everyone I met would have known that.) When I called to ask about late checkout, the receptionist at once gave me until 2 pm.
Response from Sean H, Front Office Manager at Sheraton Reston HotelResponded February 27, 2018
We are delighted to learn that you enjoyed your stay here at the Sheraton Reston. Thank you for your compliments regarding the room set up as we realize how important it is for our guests to be very comfortable in the guest room....More
While the rooms were clean and the staff courteous, the hotel is quite old and is in desperate need of an overhaul. The hallways and carpeting are aging and not particularly clean, and the rooms are outdated and rather uninspiring. In addition, the hotel's layout...More
Response from Marielle H, Director of Housekeeping at Sheraton Reston HotelResponded 1 week ago
Thank you for taking the time to share your recent experience at Sheraton Reston.
We use feedback such as yours to continuously make changes to our brand to improve our guest experience.
I certainly empathize regarding the points you mentioned. We greatly appreciate...More
I had a two night stay here and when I checked in I thought the hotel looked amazing - that is until I went past the Reception area to find my room.
The hotel boasts an outdoor pool with sun loungers and umbrellas so after...More
Response from Sean H, Front Office Manager at Sheraton Reston HotelResponded 2 weeks ago
Thank you for staying with us on your recent trip to Reston, Virginia. Our outdoor seasonal pool is in the process of being opened by Memorial Day Weekend, Saturday May 26. We are disappointed to learn of the condition of your room, while...More
Mainly this hotel is for business people in the DC area for meetings, conferences, etc. This hotel is jammed in the center of other large buildings and can easily be overlooked. Little space is between all these buildings, so sound reverberates throughout the hotel, as...More
Response from Teresa L | Property representative |
The Sheraton Reston offers a dry cleaning service that we send out daily. If dropped off at the front desk by 9am, you will receive your dry cleaning back the same day between 5-6pm, except Saturday and Sundays.