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I know I wasn't expecting much but mold in the shower curtain, hair on the sheets, and the girl at the check out desk was not very smart. I knew more about here billing and computer system than she did. The gentleman who checked me...More
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - RestonResponded 20 July 2016
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you...More
We had stayed at this location when it was under different ownership, and it was okay. I had hoped the facility would be the same, or possibly improved. The room was clean and serviceable, as was the bathroom. However, the room was located in a...More
Thank Sheryl C
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - RestonResponded 28 June 2016
Thank you for taking the time to tell us about your experience. We were disappointed to hear your stay was not a positive one due to the lack of communication on how our supplies system works. Please know that your feedback is extremely valuable to...More
When I first got to the area, there were some issues with my room. The manager of the hotel did not hesitate to move me to another room that was nicer than the original. Any time I had a question or issue, the staff made...More
Thank Steve T
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - RestonResponded 17 May 2016
Thank you so much for posting a review of our property. It’s great to read that our staff provided you with exceptional customer service and quickly resolved any issue! I will be sure to share your comments with the entire team. Thank you again for...More
Went here quite some time back but had an extremely pleasant stay. The staff is so courteous and helpful. The view is excellent. Easy access to restaurant right outside. Target store is nearby . not very far from the bus station for those who like...More
The room is clean and satisfactory. The outside areas around the rooms leaves a lot to be desired (e.g., trash discarded on the walks through the passageways, etc.), but I suspect it's because they don't have the staff to maintain it. It appears that this...More
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - RestonResponded 4 May 2016
Thank you for posting a review of our property. We appreciate you letting us know about the cleanliness issues you experienced. I will work with our staff to make sure we are frequently walking our property. We are sorry for these issues, but are glad...More
US$70 - US$119 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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