We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Don’t bring your family to this hotel it was dirty smoked filled and they gave us the key to an occupied room and we walked in on a man in his underwear it seemed like a place where crimes are committed if you understand my...More
1 Thank Dominick D
Response from 00esa, Manager at Extended Stay America - Roanoke - AirportResponded August 13, 2018
Dominick, we apologize that you were given the keys to the wrong room by our front desk. Please consider this an isolated incident and we would also like to assure you that we always maintain a safe and secure environment in our hotel. Once more,...More
I think it's a fantastic concept to include a near-full kitchen in one's hotel room, and for the same price one would pay for less somewhere else.
For this reason I am adding an extra star to what otherwise would be 2.
The refrigerator was...More
Thank Joy E. G
Response from 00esa, Manager at Extended Stay America - Roanoke - AirportResponded July 3, 2018
Joy, thank you for taking the time to post a review. We are pleased to know you liked your well-equipped room and that you found us to be a fair value. However, we are sorry for the cleanliness issue you had and the inconvenience it...More
The cleanliness was amazing. We got this room because it has a kitchenette so with my specific diet I had to cook every night. So that is superb. But the showers heater was broken so that was terrible.More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, Manager at Extended Stay America - Roanoke - AirportResponded March 22, 2018
Sall, thank you taking the time to review about your stay at our hotel. It's nice to know you both enjoyed your well maintained suite and fully equipped kitchen. However, we are sorry for the inconvenience you had with the shower heater. We have discussed...More
The Good: Only a few minutes from the airport, very convenient to the highway, close to shopping and entertainment.
The Bad: Sound insulation is inadequate to mask the noise from the highway; turning on the fan on the AC unit helps, but you still...More
Response from 00esa, Manager at Extended Stay America - Roanoke - AirportResponded March 13, 2018
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what...More
My fiancé and I travel to Roanoke a lot for wedding-related stuff, and I used to live in Roanoke, so had long been aware of the Extended Stay, but never stayed until this past weekend. We needed a room for one night, and unfortunately our...More
Response from 00esa, Manager at Extended Stay America - Roanoke - AirportResponded March 12, 2018
Thank you for staying at our hotel. We are happy to know the service offered by our staff was satisfactory for your needs and that you had an overall nice stay. However, we are sorry we missed meeting your expectations and regret the inconvenience caused....More