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Sheraton Roanoke Hotel and Conference Center

Hotels.comUS$109*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Roanoke Hotel and Conference Center
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739 Reviews from our TripAdvisor Community

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Showing 735: English reviews
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Reviewed 2 days ago NEWvia mobile

So upon entering the lobby is very nice and they were able to accommodate my sister who was checking in before us with an early check in. However when we got in the room we found several ants in different places and my mom had a spider fall on her. My huge disappointment was when i saw my sheet had...

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Helpful?
Thank Courtney C
Huntsville, Alabama
Reviewed 4 days ago NEW

I had a conference here and it was very nice. Everyone was extremely helpful. I asked for directions and the gentleman actually walked me to my destination instead of pointing and giving directions.It was very refreshing.

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Helpful?
Thank Kelley2639
Atlanta, Georgia
Reviewed 6 days ago NEW

This is a well-run business level hotel, where everything just seemed to work well during our stay. Fast check-in, clean room with all normal amenities. When we needed extra towels, they were brought up right away. Nice clean indoor and outdoor pools. Buffet breakfast was good too. Everything was right about our quick overnight during a road trip.

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Helpful?
Thank CaptainMiles
Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear CaptainMiles, Thank you for your kind and thoughtful review of our hotel. We certainly work hard to try and impress our guests and it is very gratifying to hear our efforts were a success. We hope we'll see you around the next time your travels bring you back to the Roanoke area! Sincerely, Natalie M Guest Services Supervisor Sheraton...

VA
Reviewed 1 week ago

Good staff easy check in Larger hotel so feels very crowded Balconies are useless concrete so you can not see out of them & no room to sit down Clean Room Feels dated but serves the purpose is not close to town but is handy for Interstate

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Helpful?
Thank BULANGUERO
Charlotte, North Carolina
Reviewed 1 week ago via mobile

Clearly an older hotel that had seen some updates. Likely ready for a facelift soon. I'm a weekly traveler and have stayed here a few times in the past. Had to switch hotels when I saw another traveler bring their dog into the club room on the 5th floor. Thought pets were limited to 1st floor, but was informed they...

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Helpful?
Thank yana003
Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear yana003, I am sorry there was miscommunication regarding our pet policy while you were staying with us. I have shared your feedback with the appropriate hotel teams to ensure that this was an isolated issue and that we improve as we move forward. Thank you for your feedback. I really do appreciate that you took the time to let...

Onancock, Virginia
Reviewed 2 weeks ago

In the last month we stayed at this property twice. We found that the property had very good employees who were very helpful in most cases. Other then that we would not stay there again. First there are only 4 luggage carriers for the whole property. Also as you enter the room the first thing that you notice is that...

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Helpful?
Thank Joe V
Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Joe V, I am so very sorry to learn you had an unhappy experience while staying at our hotel. We really pride ourselves on delivering a memorable hotel experience for our guests. Unfortunately, we have fallen short of our goal during your recent stay. I do regret this. We have shared your feedback with the appropriate hotel teams to...

Cary, North Carolina
Reviewed 3 weeks ago via mobile

We stayed here for the Kimoyo Cup Soccer Tournament. Location was excellent for proximity to the soccer fields. Hotel is very large and great for groups . We had our dog along too and had a 1sr floor room with perfect access to the outdoor courtyard. All of the staff were very accommodating and friendly. Room was clean and large....

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Helpful?
Thank Becca S
Fairview
Reviewed 3 weeks ago

While the staff at every corner seemed to go out of their way to make sure we had what we needed and were very friendly, the property itself is aged and dingy. Carpets had large stains, walls are bumped and banged, marked and dirty, tubs are chipped, and shelves in refrigerators broken. Even carpets in hallways are wrinkled up to...

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Helpful?
1Thank Mindy R
Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Mindy R, I am very sorry to learn we failed to impress you during your recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel teams to ensure that this was...

Richmond, Virginia
Reviewed 3 weeks ago

The hotel is good (nothing spectacular), but it is located in a quiet area, at the same time, not too far from the major highways. I was there for a conference, and was only there to sleep for the night. I therefore didn't use any of the facilities they offer.

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Helpful?
Thank mazharanik
Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference Center, responded to this review

Good morning mazharanik, I am very sorry to learn your recent stay with us at the Sheraton Roanoke failed to impress you. Hopefully you'll allow us the opportunity to "wow" you on a future stay to the Roanoke area. Thank you for your candid feedback. I really do appreciate that you took the time to let us know about your...

Powhatan, VA
Reviewed 4 weeks ago

The staff at this location were on point! Literally every staff member we came into contact with made our experience better. We especially enjoyed our time with the shuttle driver Xzavier Fox. His professionalism and love for his job made our night, as he took us to the Berglund center for the Chris Stapleton concert, and even picked us up...

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Helpful?
1Thank Lauren G

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Concierge
Official Description (provided by the hotel)
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 

Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Rd NW, Roanoke, VA 24017-1941
Region: United States > Virginia > Roanoke
Price Range: $164 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Sheraton Roanoke Hotel Roanoke
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Roanoke Hotel and Conference Center staff and other travellers.
6 questions
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Questions? Get answers from Sheraton Roanoke Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you could ask for one overlooking the pool”
Kelley2639, 26 May 2017 | Read review
“Go somewhere else”
57joev, 15 May 2017 | Read review
“there is tower A and B, just be aware of which when going up to your room in the elevator”
S688QQlaureng, 28 Apr 2017 | Read review
“fantastic quiet rooms overlooking gardens & pool”
corsair2017, 12 Apr 2017 | Read review
“Stay somewhere else!”
ForrestB233, 27 Feb 2017 | Read review
5 of 5
Hotels.com
US$109* /night
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Prices are for 1 room, 2 adults
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