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Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
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700 Reviews from our TripAdvisor Community

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Showing 696: English reviews
Hampton, Virginia
Reviewed 6 days ago NEW

This hotel has all the bones of a great place to stay but it kept falling short. The staff was pleasant but didn't go out of their way to engage. The lobby was impressive. The room was ok. The bed was hard and the sheets were crunchy ( if that makes any sense.). The biggest detractor was when I checked...

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Helpful?
Thank Itsawash72
Reviewed 1 week ago

Since we're Gold members they upgraded us to Club Level. From here everything went down hill. It couldn't have been worse if someone was assigned to make the stay as uncomfortable as possible. The room was very smoky. Floors had Crum's and lollypop sticks on it. The furniture was gone and we had to sit on the bed. It was...

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Thank Randall M
Norwalk, Connecticut
Reviewed 1 week ago via mobile

For the money, I found the hotel unacceptable. The carpet was so stained and the floor so dirty we had to keep our socks on. Plus the tools are very loud. Also the breakfast... they stick with you a $15/person bill for a low quality and minimal selection buffet. Most hotels that charge that much have a true buffet spread....

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Thank mollymayeux
Effort, Pennsylvania
Reviewed 1 week ago

Stayed 2 nights while visiting local colleges. Upon arrival, parking lot was well lit. Front desk was extremely friendly and helpful. We had limited luggage but they asked if we needed a luggage rack or even assistance with our luggage. They were helpful with personal information about distances to the two colleges we would be visiting. Our rooms were exceptionally...

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Thank Carol H
New Jersey
Reviewed 1 week ago

Top tier version for the Sheraton brand. Very friendly and helpful staff, large rooms, comfortable bed. Note that the hotel is very spread out so if you don't want to walk a lot ask for a room near the elevators.

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Thank SusanAdventure
Greenville, North Carolina
Reviewed 2 weeks ago

The location was minutes away from the Salem Stadium. I especially enjoyed the customer service of the staff during breakfast. Shamika makes the best fresh omelets. The lobby provides a great meeting space for friends to gather.

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Thank elburstion
USA
Reviewed 2 weeks ago

I really appreciated the warm welcome I received by the receptionist when I checked in. She was incredibly helpful and informative and that only helped reinforce the positive things I'd heard about the hotel. Unfortunately, my experience with the room itself was not at that same high level. Though the decor is modern and the furnishings are comfortable, the room...

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Thank Musician47
Newport News, Virginia
Reviewed 2 weeks ago

Let me begin by saying all of the employees were friendly and helpful. My problem is not with them. My main disappointment has to do with truth in advertising. For instance, every picture of a room on their site had a comfortable looking sitting chair in it. Imagine my surprise when I entered the room to find no such chair....

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Thank 1Chuckh
Reviewed 3 weeks ago via mobile

Everything was really clean, the staff is extremely friendly and nice. I did enjoy my stay but please do not order their breakfast, it is over price and you will get the over- date foods. They just put fruits, bread, eggs, all in one plate, really messy.

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Thank Thao T
Maplewood, New Jersey
Reviewed 3 weeks ago

We were driving from NJ to Asheville, NC and we chose Roanoke as our overnight rest stop. We rested very well in the room reserved for us. Staff at check in was very welcoming and courteous. The bed was very comfortable and the sheets were impeccably clean. Pillows were abundant to choose from. Thank you for a wonderful stay at...

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Thank SKCoyne

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
Official Description (provided by the hotel)
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 

Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Region: United States > Virginia > Roanoke
Price Range: $101 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Sheraton Roanoke Hotel Roanoke
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Roanoke Hotel and Conference Center staff and other travellers.
5 questions
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Central
4 months ago
Lawrenceburg, Tennessee
over a year ago

See all questions (5)

Questions? Get answers from Sheraton Roanoke Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away until the Marriott Transition is complete!!”
 of 5 bubbles 9randallm, 28 Nov 2016 | Read review
“Ask for what discounts you can use.”
 of 5 bubbles elburstion, 21 Nov 2016 | Read review
“Stay way from the elevators...they are incredibly loud!”
 of 5 bubbles Musician47, 19 Nov 2016 | Read review
“If you do stay there, ask for an upper room with a view.”
 of 5 bubbles 1Chuckh, 18 Nov 2016 | Read review
“Nice lower floor rooms for pets, all rooms seem quiet”
 of 5 bubbles mb52015, 26 Oct 2016 | Read review
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