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Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
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723 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Roanoke Hotel and Conference Center
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Showing 719: English reviews
Virginia
Reviewed 3 August 2015

Nice room, ample towels, etc. No WiFi in the room; available in lobby. Complimentary water bottles was a nice perk. Attended a concert downtime. Was offered free shuttle service to and fro. The FOX brothers did the driving and were very pleasant.

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Helpful?
Thank Lenzi67
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Lenzi67, Thank you for the nice review of the Sheraton. Sorry about the WiFi, that has been addressed. The Fox brothers are great and we are glad you had the pleasure to meet them both. With kind regards,

NY
Reviewed 2 August 2015

We have stayed at the Sheraton Roanoke Hotel and Conference Center before and knew what an easy on and off from the parkway it was. Also, knew it is a great hotel. You are in luck if Bellman Xavier is on duty; a true Southern Gentleman. We had a Handicapped room which was perfect with its roll-in shower. Everything was...

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1Thank Hei1980
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Hei1980, Thank you for the great review of the Sheraton and the kind words for Xavier and Heidi, we do agree. We look forward to seeing you again on your next visit to the area. With kind regards,

Waldorf, Maryland
Reviewed 1 August 2015

The hotel was just off the main highway, visible from exit. Had ample parking, checkin was relatively quick, though not enough staff in evening hours. Was not told that there were two towers of rooms, so we picked the wrong elevator to ride. The room was spacious, beds quite comfortable. Opted the room service one day, pricey, but the food...

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Helpful?
Thank 405kathy
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear 405kathy, Thank you for your recent review of the Sheraton. We were pleased you enjoyed your stay with us and the great steak at Shula's 347 Grill. We look forward to seeing you again soon. With kind regards,

Glen Burnie, Maryland
Reviewed 31 July 2015 via mobile

Stopped here on the way to vacation in TN and on the way home. Great place to stay. Comfortable rooms. Large hotel. 2 great pools for the kids. Breakfast buffet is nice with lots of variety. Very pleased with our stay. Would recommend for families. Would also recommend getting here early or you may have to park a good ways...

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Helpful?
Thank Robert S
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Robert S, Thank you for the wonderful recommendation of the Sheraton Roanoke. We were pleased you enjoy your stay and look forward to seeing you again. With kind regards,

Millbrook, Alabama
Reviewed 25 July 2015 via mobile

While on a business trip with my wife we stopped for the night at the Roanoke Sheraton. We chose this hotel because in the past we have stayed with Sheraton and have been pleased with their cleanliness and comfort. I hate to be "that guy" but I can honestly say this was not a good experience. The hotel is not...

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Thank Luke B
Fort Wayne, IN
Reviewed 25 July 2015 via mobile

Stayed here while in business for a week and the breakfast was amazing. It is a little pricey but with it. The week I was there our rooms air conditioning went out and we were switched immediately when we told the front desk. Lots of local restaurants and airport is less then a mile away. When I go back to...

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Helpful?
Thank Dank94
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Dank94, Thank you for the very nice review of the Sheraton Roanoke. Sorry you had some difficultly with the A/C, but we were pleased the staff was able to take great care of you. We look forward to seeing you again on your return visit to the Roanoke area. With kind regards,

Chesapeake, Virginia
Reviewed 24 July 2015

Our typical Sheraton experience is excellent. The Roanoke Sheraton was a bit of a disappointment in the housekeeping department. Service and amenities were up to par, however. Our room, 326, was found with dirt on the Bathroom walls and door. We came to the conclusion it was from when the maintenance team unclogged the sink drain. The House Keeping Supervisor...

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Helpful?
Thank jeffsteelejohnson
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Jeffsteelejohnson, Thank you for you recent comments and the important feedback. We have taken correction action as all feedback is important despite sometimes being negative. We hope you will give us another opportunity to show you the service our guest have come to expect. With kind regards,

Moranbah, Australia
Reviewed 24 July 2015

Stayed here for 1 night while in transit. Hotel is clean, staff very helpful, room average for this class of hotel. The restaurant (which I've rated separately) is outstanding. The only caveat is that there was no information booklet about the hotel & the amenities in my room.

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Helpful?
Thank Jacqueline C
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Jacqueline C, Thank you for the nice review of the Sheraton and Shula's 347 Grill. We apologize we did not have our information booklet available for you. We hope you visit again the next time you are in Roanoke. With kind regards,

Knoxville, Tennessee
Reviewed 22 July 2015

I stayed here on business and it has been years since I have been here. They have completely revamped this property and have done a great job. The guest rooms are large and comfortable and the bedding is terrific. Nice appointments in bedrooms and bath and the public areas in hotel are well done. There are several outdoor seating areas-one...

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Helpful?
Thank jody524
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Jody524, Thank you for the great review of the Sheraton and Shula's 347. Glad you were able to stay with us again after a short absence and you enjoyed your visit. We look forward to keeping this one of your best hotels. With kind regards,

Charlottesville, Virginia
Reviewed 21 July 2015 via mobile

The Sheraton Roanoke is one of the best deals around for SPG members using cash and points: 2000 points and $35. The Club Lounge has substantial hot food both evening and morning. If you prefer a wider selection for breakfast, the restaurant is very good and includes made-to-order omlettes with the buffet. There are also many restaurants and shopping in...

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Helpful?
Thank PaladinoFamily
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear PaladinoFamily, Thank you for the recent review on the Sheraton Roanoke. We were pleased you enjoyed your stay with and apologize for the issues with the pool. We have corrected the issues we have been experiencing and look forward to seeing you again. With kind regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 

Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Rd NW, Roanoke, VA 24017-1941
Region: United States > Virginia > Roanoke
Price Range: $155 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
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Also Known As:
Sheraton Roanoke Hotel Roanoke
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Roanoke Hotel and Conference Center staff and other travellers.
5 questions
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Central
8 months ago
Lawrenceburg, Tennessee
over a year ago

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Questions? Get answers from Sheraton Roanoke Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Stay somewhere else!”
 of 5 bubbles ForrestB233, 27 Feb 2017 | Read review
“If you have Club Room access, you may want to ask to be in the B Tower.”
 of 5 bubbles OjeMa, 8 Jan 2017 | Read review
“away from elevators ...”
 of 5 bubbles 47kathys, 27 Dec 2016 | Read review
“Stay at a different hotel”
 of 5 bubbles 849lanced, 14 Dec 2016 | Read review
“Just don't.”
 of 5 bubbles Desespoir, 7 Dec 2016 | Read review
5 of 5